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- Tasks: Support customers via phone and email, handling queries and complaints.
- Company: Join a quality-focused company in the accessories industry, based in Bromsgrove.
- Benefits: Enjoy an excellent salary, career development opportunities, and a dynamic team environment.
- Why this job: Be part of a growing team where your contributions directly impact customer satisfaction.
- Qualifications: Experience with Microsoft Office and strong communication skills are essential.
- Other info: This is a permanent position with opportunities for personal growth.
The predicted salary is between 28800 - 43200 £ per year.
Location: Bromsgrove
Type: Permanent
Industry: Accessories
Job Ref: TGM2146
We are looking for an experienced Customer Service Advisor to join a growing team based in Stoke. This is an active role and an exciting opportunity for a motivated person to develop their career, with a quality focused company in a key position within the business.
The Role:
- Provide outstanding support to customers via phone and email.
- Understanding customer’s needs and requirements and trying to exceed these wherever possible.
- Providing a courteous, efficient and reliable service to all customers, both via messaging channels and phone
- Handling pre and post sales customer queries
- Liaising with courier companies
- Effectively manage complaints and escalations from start to finish.
- Processing orders via Sage
- Processing returns/credits via Sage
- Working with our Sales Team to ensure our customers are satisfied
Skills Required:
- Experience of Microsoft office
- Friendly and dynamic individual, with excellent interpersonal and communication skills
- A passion for customer satisfaction
- Excellent communication skills at all levels
- The ability to problem solve and follow processes accurately.
- Experience working within a fast-paced working environment and keen to be part of and assist the team.
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Customer Service Administrator (TGM2146) – Excellent Salary DOE employer: Tagged Resources
Contact Detail:
Tagged Resources Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator (TGM2146) – Excellent Salary DOE
✨Tip Number 1
Familiarise yourself with the company and its products. Understanding what they offer will help you tailor your conversations and demonstrate genuine interest during any interactions.
✨Tip Number 2
Brush up on your communication skills. Since this role involves a lot of customer interaction, practice clear and concise communication to ensure you can effectively address customer needs.
✨Tip Number 3
Prepare for potential scenarios you might face in customer service. Think about how you would handle complaints or difficult situations, as this will show your problem-solving abilities.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Customer Service Administrator (TGM2146) – Excellent Salary DOE
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service. Emphasise your communication skills and any previous roles where you handled customer queries or complaints.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer satisfaction. Mention specific examples of how you've exceeded customer expectations in the past, and express your enthusiasm for the role.
Highlight Relevant Skills: In your application, clearly outline your proficiency with Microsoft Office and any experience with order processing systems like Sage. This will demonstrate your ability to handle the technical aspects of the role.
Showcase Problem-Solving Abilities: Provide examples in your application of how you've effectively managed complaints or escalations. This will show that you can handle challenging situations and maintain a high level of customer service.
How to prepare for a job interview at Tagged Resources
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Highlight situations where you went above and beyond to meet customer needs, as this role requires a strong focus on customer satisfaction.
✨Familiarise Yourself with Sage
Since the role involves processing orders and returns via Sage, it’s beneficial to have a basic understanding of this software. If you have experience with similar systems, be ready to discuss how you adapted to new technologies in the past.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you successfully resolved customer complaints or escalations. Be prepared to explain your thought process and the steps you took to ensure a positive outcome for the customer.
✨Communicate Clearly and Confidently
As excellent communication skills are essential for this position, practice articulating your thoughts clearly. During the interview, maintain a friendly and dynamic tone to reflect the interpersonal skills that the company values.
