Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead client relationships and oversee fulfilment in a fast-paced environment.
- Company: Join a dynamic ladieswear production facility in Leicester, focused on e-commerce solutions.
- Benefits: Enjoy an excellent salary, career growth opportunities, and a vibrant team culture.
- Why this job: Be at the forefront of client success and operational excellence in a thriving industry.
- Qualifications: 2-3+ years in B2B account management; leadership experience preferred.
- Other info: Work both in the office and on the production floor, ensuring a hands-on approach.
The predicted salary is between 36000 - 60000 £ per year.
Location: Leicester
Type: Permanent
Industry: Ladieswear
Job Ref: TGM2142
We are seeking a full-time Client Account Manager to join our team on-site at our Leicester production facility. This is a pivotal leadership role focused on managing client relationships, overseeing fulfilment and customer support performance, and driving continuous improvement across service delivery. The ideal candidate will have experience leading teams in a high-volume, fast-paced e-commerce or print-on-demand environment. You’ll act as the key contact for client accounts, ensuring order fulfilment runs smoothly, clients are kept informed, and any issues are proactively resolved. You’ll also track performance and lead a team of customer support and fulfilment executives who support daily operations.
The role:
- Act as the lead point of contact for B2B clients using our print-on-demand (POD) fulfilment services.
- Build and manage long-term client relationships, based on trust, transparency, and commercial understanding
- Lead and support the Customer Success Executive and Fulfilment Coordinator, tracking their performance and ensuring effective daily operations
- Oversee the full onboarding process for new clients, from service scoping to integration and go-live
- Monitor daily fulfilment activity, ensuring orders are processed in line with SLAs and escalating any blockers or delays
- Manage support tickets from start to finish, including logging, prioritisation, updates, and timely resolution in collaboration with internal teams
- Communicate proactively with clients about order statuses, delays, risks, and available resolutions (e.g. reprints, refunds, alternatives)
- Track team KPIs across customer support, client management, and fulfilment, ensuring targets are met and service levels are consistently delivered. Submit regular performance reports to internal stakeholders
- Liaise closely with production, inventory, shift leads, and integration teams to ensure alignment on priorities and order flow
- Identify and escalate recurring service issues and support the development of improved processes or systems
Requirements:
- 2–3+ years of experience in client-facing (B2B) account management or customer success roles, ideally within e-commerce, print-on-demand, fulfilment, or logistics.
- A degree or equivalent experience in a relevant field.
- Proven leadership or supervisory experience, preferably in a production or operations setting.
- Strong communication skills, confident engaging with clients, production teams, and senior stakeholders.
- Highly organised, commercially aware, and solutions-focused, with the ability to manage multiple priorities and maintain attention to detail.
- Proficient with tools such as Zendesk or Freshdesk (ticketing systems), Trello (project management), and Shopify (e-commerce platforms).
- Skilled in spreadsheets and reporting (Google Sheets, Excel) for tracking performance and operational workflows.
- Comfortable working across both office and production floor environments, with a strong sense of accountability for team performance and service outcomes
- Proven experience managing B2B client accounts or customer success within a service-focused organisation.
- Demonstrated team leadership experience — ideally having directly managed or led cross-functional teams.
#J-18808-Ljbffr
Account Manager (TGM2142) – Excellent Salary DOE employer: Tagged Resources
Contact Detail:
Tagged Resources Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager (TGM2142) – Excellent Salary DOE
✨Tip Number 1
Familiarise yourself with the print-on-demand industry and e-commerce trends. Understanding the nuances of this sector will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with professionals in the account management and customer success fields. Attend industry events or join relevant online forums to connect with others who can provide insights or even referrals for the position.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed client relationships in the past. Highlight your leadership experience and any metrics that showcase your impact on team performance and client satisfaction.
✨Tip Number 4
Research StudySmarter and our values, especially regarding client relationships and service delivery. Tailoring your conversation to align with our mission will show that you're a great fit for our team.
We think you need these skills to ace Account Manager (TGM2142) – Excellent Salary DOE
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management, particularly in e-commerce or print-on-demand environments. Use specific examples that demonstrate your leadership skills and ability to manage client relationships.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key responsibilities of the role. Emphasise your experience with B2B clients and your problem-solving abilities. Show enthusiasm for the company and how you can contribute to their success.
Highlight Relevant Skills: In your application, clearly outline your proficiency with tools like Zendesk, Trello, and Shopify. Mention any experience with performance tracking and reporting, as these are crucial for the role.
Showcase Leadership Experience: Detail your previous leadership roles and how you've successfully managed teams. Provide examples of how you've improved service delivery or resolved client issues, as this will demonstrate your capability for the position.
How to prepare for a job interview at Tagged Resources
✨Showcase Your Leadership Skills
As a Client Account Manager, you'll be leading teams. Be prepared to discuss your previous leadership experiences, how you motivated your team, and any challenges you overcame. Use specific examples to illustrate your ability to manage and inspire others.
✨Understand the Industry
Familiarise yourself with the e-commerce and print-on-demand sectors. Research current trends and challenges in these industries. This knowledge will help you demonstrate your understanding of the role and how you can contribute to the company's success.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills, especially regarding client management and order fulfilment. Prepare scenarios where you've successfully resolved issues or improved processes, as this will highlight your proactive approach and solutions-focused mindset.
✨Demonstrate Communication Skills
Effective communication is key in this role. Be ready to showcase your ability to engage with clients and internal teams. Practice articulating your thoughts clearly and confidently, as well as listening actively to understand the interviewers' questions and concerns.
