At a Glance
- Tasks: Manage customer accounts and build relationships while pursuing new business opportunities.
- Company: Established business known for high-quality garments in various sectors.
- Benefits: Career growth, dynamic work environment, and the chance to make a real impact.
- Other info: Exciting opportunities for those eager to learn and take on responsibility.
- Why this job: Join a forward-thinking team and develop your career in a growing business.
- Qualifications: Bright, outgoing individuals with strong communication and organisational skills.
The predicted salary is between 27000 - 33000 £ per year.
Our client is a well-established and highly successful business, renowned for delivering high-quality garments across the Healthcare, Corporate Wear, Workwear, and Sportswear sectors. Alongside its garment division, the company also operates an integrated advertising and marketing agency and a fast-growing fitness racing business. The company combines the stability and experience of an established organisation with an ambitious, forward-thinking approach. This creates exciting opportunities for bright and driven individuals looking to develop their careers within a growing business.
Due to continued growth, we are looking for a bright, motivated and outgoing individual with energy, personality and a genuine enthusiasm for working with people. You will need to be a quick learner, capable of developing a strong understanding of the business, its products, customers and supply chain. You will be responsible for managing and developing established customer accounts, while also identifying and pursuing new business relationships and opportunities. For someone with the right ability, attitude and ambition, this role offers genuine scope to develop, take on greater responsibility and progress within the Group.
Key Responsibilities
- Build and develop relationships with key Healthcare, Teamwear and University and College customers
- Act as a principal point of contact for customers, dealing with queries and resolving issues promptly
- Develop relationships with prospective colleges and secure new partnerships
- Manage account renewals and ongoing customer aftercare
- Place, monitor and track customer orders through to delivery
- Coordinate UK and international deliveries and manage delivery schedules
- Liaise closely with internal teams to ensure customer requirements are met
- Prepare quotations and estimates
- Take ownership of issues and see them through to resolution
Skills & Experience
- Bright, confident and a quick learner
- Lively, outgoing and comfortable dealing with people at all levels
- Driven, enthusiastic and keen to get things done
- Naturally customer-focused and able to build strong relationships
- Highly organised and capable of managing several priorities
- Logical, practical and a good problem solver
- A clear and confident communicator
- Comfortable taking responsibility and using their own initiative
- IT literate, with a good working knowledge of Excel; ERP experience would be an advantage
- Previous experience in customer service, account management or a similar commercial role would be beneficial, but attitude, aptitude and potential are equally important to us.
Customer Service / Key Account Manager in Trafford employer: Tagged Resources Recruitment specialists supplying Fashion, Beauty, Food and Home
Tagged Resources is an exceptional employer located in the vibrant city of Manchester, offering a dynamic work culture that prioritises innovation and collaboration. Employees benefit from comprehensive professional development opportunities, a commitment to sustainability, and a supportive environment that values health and safety. Join us to make a meaningful impact in quality assurance and compliance while advancing your career in a forward-thinking organisation.
Contact Details:
Tagged Resources Recruitment specialists supplying Fashion, Beauty, Food and Home Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service / Key Account Manager in Trafford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Tagged Resources Recruitment specialists supplying Fashion, Beauty, Food and Home. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Tagged Resources Recruitment specialists supplying Fashion, Beauty, Food and Home before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service / Key Account Manager in Trafford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Tagged Resources Recruitment specialists supplying Fashion, Beauty, Food and Home:Your cover letter is your chance to shine! Tell us why you want to work at Tagged Resources Recruitment specialists supplying Fashion, Beauty, Food and Home specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Tagged Resources Recruitment specialists supplying Fashion, Beauty, Food and Home!
How to prepare for a job interview at Tagged Resources Recruitment specialists supplying Fashion, Beauty, Food and Home
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
