Our client is an established consumer-products business supplying household and related products to major UK and international retailers. As part of their continued growth, they are investing in our direct-to-consumer and online marketplace channels. They are seeking an experienced, commercially minded E-commerce & Marketplace Manager to take ownership of their online trading activity and help accelerate profitable growth. The Role Manage day-to-day trading, product content, promotions and merchandising across the website and Shopify store. Create and optimise product pages, collections, navigation, bundles and landing pages. Coordinate product launches, pricing, stock visibility and promotional activity with internal teams. Monitor website performance and resolve integration, product-feed and content issues. Identify opportunities to improve traffic quality, conversion, average order value and customer retention. Manage Amazon Seller Central and any ongoing Vendor Central activity. Create and optimise listings, variations, keywords, attributes, imagery and A+ Content. Plan, manage and optimise Amazon PPC campaigns. Monitor account health, catalogue issues, customer feedback and marketplace compliance. Manage promotions, pricing and stock availability while protecting margins and maintaining consistent brand presentation. Research and assess additional marketplace opportunities where commercially appropriate. Research keywords, competitor activity, customer search behaviour and marketplace trends. Improve product titles, bullet points, descriptions, search terms and metadata. Establish and maintain consistent product-content standards across all channels. Optimise product content to improve search visibility, engagement and conversion. Collaborate with design and product teams to develop effective imagery, video and enhanced content. Set up, manage and develop TikTok Shop. Manage product catalogues, integrations, promotions, pricing and shop health. Develop affiliate and creator activity, including outreach, product seeding, commission structures and performance tracking. Support campaigns, product launches and live-selling activity. Monitor GMV, conversion, returns, affiliate contribution and profitability. Occasional TikTok Live presenting would be desirable but is not essential. Coordinate light customer-service support for website and marketplace orders. Ensure customer questions, complaints, returns and reviews are handled accurately and promptly. Monitor customer response times, review trends, return rates and issue resolution. Identify recurring issues and recommend improvements to products, listings and operational processes. Work with internal teams to ensure product content, inventory information and product claims remain accurate. Maintain clear operating processes and documentation for each sales channel. Commercial Reporting & Performance Produce concise weekly and monthly reports covering sales, margin, traffic, conversion, advertising and overall channel performance. Prepare forecasts, explain variances and recommend practical actions. Manage channel and advertising budgets with a focus on profitable growth. Monitor competitor pricing, rankings, promotions and product launches. Track TikTok Shop GMV, conversion, affiliate contribution, campaign effectiveness and customer feedback. Present clear, commercially focused recommendations to senior management. Requirements: At least 3 years’ hands-on experience in e-commerce, marketplace management or digital trading. Strong practical experience using Shopify or a similar e-commerce platform. Hands-on experience with Amazon Seller Central, including catalogue management, account health and operational requirements. Proven experience improving product listings through keyword research, marketplace SEO and conversion-focused content. Experience managing Amazon PPC or comparable performance-marketing campaigns. A strong commercial understanding of revenue, margin, conversion, ROAS and ACOS. Strong analytical and spreadsheet skills, with the ability to turn data into practical trading decisions. Excellent attention to detail and the ability to manage multiple priorities effectively. Experience setting up or growing TikTok Shop. Experience with TikTok affiliates, creators, campaigns or livestream commerce. Knowledge of Amazon Vendor Central, Brand Registry, A+ Content or FBA. Familiarity with marketplace feeds, integrations, Shopify apps, Google Analytics, Google Merchant Centre, email marketing or paid social. Experience within FMCG, household products, home fragrance, beauty or similar consumer categories. Confidence presenting products on camera would be advantageous. *By submitting your CV, you are agreeing to the Terms and Conditions as stated on our website and consenting to us processing your personal details in relation to current/future job opportunities. The information that you have submitted to us will be used in order to consider your suitability for the role you have applied for. A copy of our Privacy Policy can also be viewed on our website which explains how we gather, protect and manage any personal data that you share with us* Please be aware the duties listed above are an interpretation of the role and do not form any part of your employment contract. Please ask the interviewer any questions about the role that you wish to clarify. Tagged Resources Limited acts as an employment agency. We have 25 years of Recruitment and Industry experience, working with Retail and Supply Chain markets and have various positions available. If this vacancy does not suit your experience and you are looking for a suitable role, please look at our website or follow us on social networking sites. All are updated daily
Ecommerce and Marketplace Manager in Manchester employer: Tagged Resources Ltd
Tagged Resources Ltd is an excellent employer that fosters a dynamic and supportive work culture, perfect for those looking to thrive in customer success roles. With a focus on employee growth and development, team members are encouraged to enhance their skills while enjoying the benefits of a collaborative environment in the UK. The company values proactive individuals who are eager to make a meaningful impact, making it an ideal place for passionate professionals.
StudySmarter Expert Advice🤫
We think this is how you could land Ecommerce and Marketplace Manager in Manchester
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Tagged Resources Ltd, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Tagged Resources Ltd!
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Tagged Resources Ltd, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Tagged Resources Ltd and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Tagged Resources Ltd that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Tagged Resources Ltd
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
