The Company: We are looking for a highly organised, proactive and hands-on Operations & Ecommerce Coordinator to play a key role in the day-to-day running of a growing fashion and lifestyle business. This is a varied and exciting opportunity for someone who enjoys being at the heart of a business, taking ownership and making things happen. Working across stock management, ecommerce, customer orders, brand assets and events, you will help ensure that everything runs smoothly behind the scenes while supporting the continued growth of the brand. You will work closely with our internal team, overseas factory, retail partners and external consultants, making this an ideal role for someone who is resourceful, commercially minded and enjoys variety. We are looking for someone who is equally comfortable planning ahead, solving problems and rolling up their sleeves to get things done. Responsibilities Take ownership of stock management across multiple locations, maintaining accurate and up-to-date inventory records. Monitor stock levels, coordinate stock transfers and ensure appropriate storage and organisation. Liaise directly with our factory in India to identify and utilise excess fabrics for internal stock and ecommerce production. Manage stock allocation, logistics and preparation for retail events and activations. Coordinate UK pop-up events, including charity events and sample sales. Research and develop new retail activation and pop-up opportunities, with potential to earn commission on sales generated. There may also be opportunities to attend international events, including in the USA. Take responsibility for online and private customer orders, overseeing processing, fulfilment, shipping and tracking. Manage stock availability and order fulfilment for a US-based third-party retail platform, acting as the main point of contact. Work alongside our ecommerce consultant to maintain and update online product listings. Ensure product descriptions, imagery, pricing and visuals are accurate and consistent. Monitor ecommerce inventory to ensure online availability reflects physical stock levels. Proactively identify and resolve issues relating to orders, deliveries and stock discrepancies. Manage and distribute digital brand assets to wholesale and retail customers as required. Work alongside our digital and brand consultant to maintain and update brand materials, presentations, sales decks and digital assets. Ensure all materials are accurate, current and consistent with the brand identity. Support wholesale and retail partners with product information, imagery and relevant marketing materials. Skills & Experience Previous experience in operations, stock management, ecommerce or a similar coordination role. Experience using Shopify is highly desirable. Excellent organisational and time-management skills, with the ability to manage multiple priorities independently. Exceptional attention to detail, particularly when handling stock records, product listings and customer orders. Strong communication skills and confidence liaising with overseas suppliers, external partners and consultants. Good IT skills and confidence using ecommerce platforms and digital tools. A practical, proactive and solutions-focused approach. The ability to work independently while collaborating effectively within a small team. The Ideal Candidate The successful candidate will be someone who naturally takes ownership, spots what needs doing and gets on with it. You will be: Highly organised, reliable and exceptionally detail-oriented. Proactive, resourceful and comfortable working independently. Commercially aware, with an interest in retail, ecommerce and brand development. Adaptable and happy to get involved in all aspects of a growing business. A confident communicator who enjoys building relationships and working with different people. Someone who thrives in a hands-on environment where no two days are necessarily the same. *By submitting your CV, you are agreeing to the Terms and Conditions as stated on our website and consenting to us processing your personal details in relation to current/future job opportunities. The information that you have submitted to us will be used in order to consider your suitability for the role you have applied for. A copy of our Privacy Policy can also be viewed on our website which explains how we gather, protect and manage any personal data that you share with us* Please be aware the duties listed above are an interpretation of the role and do not form any part of your employment contract. Please ask the interviewer any questions about the role that you wish to clarify. Tagged Resources Limited acts as an employment agency. We have 25 years of Recruitment and Industry experience, working with Retail and Supply Chain markets and have various positions available. If this vacancy does not suit your experience and you are looking for a suitable role, please look at our website or follow us on social networking sites. All are updated daily
Ecommerce Operations in London employer: Tagged Resources Ltd
Tagged Resources Ltd is an excellent employer that fosters a dynamic and supportive work culture, perfect for those looking to thrive in customer success roles. With a focus on employee growth and development, team members are encouraged to enhance their skills while enjoying the benefits of a collaborative environment in the UK. The company values proactive individuals who are eager to make a meaningful impact, making it an ideal place for passionate professionals.
StudySmarter Expert Advice🤫
We think this is how you could land Ecommerce Operations in London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Tagged Resources Ltd, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Tagged Resources Ltd!
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Tagged Resources Ltd, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Tagged Resources Ltd and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Tagged Resources Ltd that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Tagged Resources Ltd
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
