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For Companies At a Glance
- Tasks: Join our team to deliver exceptional customer service and manage orders.
- Company: Be part of a successful company in healthcare, corporatewear, and textiles.
- Benefits: Enjoy 20 days holiday, flexible hours, and staff discounts.
- Why this job: Gain valuable experience in a friendly, professional environment with varied tasks.
- Qualifications: Two years' experience in customer service and strong IT skills required.
- Other info: Offices are conveniently located near public transport and offer free parking.
The predicted salary is between 28800 - 43200 £ per year.
Our client is a real success story delivering high quality brands across Healthcare, Corporatewear, Workwear, Sportswear and Home Textiles. An exciting opportunity has become available to join our Customer Services Team. You will be responsible for various customer service-related tasks. You must be able to develop an excellent understanding of the business’ needs, understanding the supply chain process, along with building strong internal and customer relationships at all levels.
The Role
- Proactively helping to offer an exceptional level of customer service.
- Supporting customer deliveries on a National and International basis.
- Placing and tracking orders.
- Managing order delivery and resolving any problems.
- Providing quotations / estimates to customers.
- Directly working with customers to handle queries and provide solutions.
Skills Required
- Excellent customer service and interpersonal skills.
- Two years’ experience in a similar office-based role.
- High level of IT literacy, experience of Excel and ideally working with an ERP system.
- Very organised and a logical thinker.
- Good communicator.
- Strong analytical and problem-solving skills.
- Team player.
- Good level of education.
Benefits
- 20 days holiday (in addition to bank holidays) plus holiday loyalty scheme.
- Staff discount on products.
- Flexible working hours available.
- Offices are 400 metres from the new Parkway Tram stop (Metrolink).
- Offices provide free parking.
- Relaxed, professional and friendly working environment.
- Busy and varied workload.
Contact Detail:
Tagged Resources Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator
✨Tip Number 1
Familiarise yourself with the supply chain process, as understanding this will be crucial for the Customer Service Coordinator role. Research common challenges in supply chain management and think about how you would address them.
✨Tip Number 2
Brush up on your IT skills, especially Excel and any ERP systems. Consider taking a short online course or tutorial to enhance your proficiency, as this will demonstrate your commitment to the role.
✨Tip Number 3
Prepare to showcase your interpersonal skills by thinking of examples where you've successfully resolved customer queries or built strong relationships. Be ready to discuss these experiences during the interview.
✨Tip Number 4
Research The Behrens Group and their product offerings. Understanding their brand and values will help you align your answers with what they are looking for in a candidate, making you stand out.
We think you need these skills to ace Customer Service Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to grasp the responsibilities and skills required for the Customer Service Coordinator position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise your two years of experience in a similar office-based role. Provide specific examples of how you've successfully managed customer queries, tracked orders, or resolved delivery issues.
Showcase Your Skills: Make sure to mention your excellent customer service and interpersonal skills. Discuss your IT literacy, particularly with Excel and any ERP systems you've used, as well as your organisational and problem-solving abilities.
Craft a Strong Cover Letter: Write a compelling cover letter that not only introduces yourself but also explains why you're passionate about the role and how you can contribute to the team. Use this opportunity to convey your enthusiasm for providing exceptional customer service.
How to prepare for a job interview at Tagged Resources Ltd
✨Understand the Supply Chain Process
Make sure you have a solid grasp of the supply chain process as it relates to customer service. This will help you answer questions about how you can contribute to the team's efficiency and effectiveness.
✨Showcase Your Customer Service Skills
Prepare examples from your previous roles that demonstrate your excellent customer service and interpersonal skills. Be ready to discuss how you've handled difficult situations and resolved customer queries.
✨Familiarise Yourself with ERP Systems
Since the role requires experience with ERP systems, brush up on any relevant software you’ve used in the past. If you’re familiar with specific systems, mention them during the interview to show your readiness for the role.
✨Ask Insightful Questions
Prepare thoughtful questions about the company and the role. This shows your interest and helps you understand how you can fit into their team and contribute to their success.
