Ecommerce Operations in City of London

The Company:

We are looking for a highly organised, proactive and hands-on Operations & Ecommerce Coordinator to play a key role in the day-to-day running of a growing fashion and lifestyle business.

This is a varied and exciting opportunity for someone who enjoys being at the heart of a business, taking ownership and making things happen. Working across stock management, ecommerce, customer orders, brand assets and events, you will help ensure that everything runs smoothly behind the scenes while supporting the continued growth of the brand.

You will work closely with our internal team, overseas factory, retail partners and external consultants, making this an ideal role for someone who is resourceful, commercially minded and enjoys variety.

We are looking for someone who is equally comfortable planning ahead, solving problems and rolling up their sleeves to get things done.

Responsibilities

• Take ownership of stock management across multiple locations, maintaining accurate and up-to-date inventory records.
• Monitor stock levels, coordinate stock transfers and ensure appropriate storage and organisation.
• Liaise directly with our factory in India to identify and utilise excess fabrics for internal stock and ecommerce production.
• Manage stock allocation, logistics and preparation for retail events and activations.
• Coordinate UK pop-up events, including charity events and sample sales.
• Research and develop new retail activation and pop-up opportunities, with potential to earn commission on sales generated.
• There may also be opportunities to attend international events, including in the USA.
• Take responsibility for online and private customer orders, overseeing processing, fulfilment, shipping and tracking.
• Manage stock availability and order fulfilment for a US-based third-party retail platform, acting as the main point of contact.
• Work alongside our ecommerce consultant to maintain and update online product listings.
• Ensure product descriptions, imagery, pricing and visuals are accurate and consistent.
• Monitor ecommerce inventory to ensure online availability reflects physical stock levels.
• Proactively identify and resolve issues relating to orders, deliveries and stock discrepancies.
• Manage and distribute digital brand assets to wholesale and retail customers as required.
• Work alongside our digital and brand consultant to maintain and update brand materials, presentations, sales decks and digital assets.
• Ensure all materials are accurate, current and consistent with the brand identity.
• Support wholesale and retail partners with product information, imagery and relevant marketing materials.

Skills & Experience

• Previous experience in operations, stock management, ecommerce or a similar coordination role.
• Experience using Shopify is highly desirable.
• Excellent organisational and time-management skills, with the ability to manage multiple priorities independently.
• Exceptional attention to detail, particularly when handling stock records, product listings and customer orders.
• Strong communication skills and confidence liaising with overseas suppliers, external partners and consultants.
• Good IT skills and confidence using ecommerce platforms and digital tools.
• A practical, proactive and solutions-focused approach.
• The ability to work independently while collaborating effectively within a small team.

The Ideal Candidate

The successful candidate will be someone who naturally takes ownership, spots what needs doing and gets on with it.

You will be:

• Highly organised, reliable and exceptionally detail-oriented.
• Proactive, resourceful and comfortable working independently.
• Commercially aware, with an interest in retail, ecommerce and brand development.
• Adaptable and happy to get involved in all aspects of a growing business.
• A confident communicator who enjoys building relationships and working with different people.
• Someone who thrives in a hands-on environment where no two days are necessarily the same.

Please be aware the duties listed above are an interpretation of the role and do not form any part of your employment contract. Please ask the interviewer any questions about the role that you wish to clarify.