Transcreation Manager

Transcreation Manager

Why choose Tag?

Tag has been the trusted production partner for brands worldwide for over 50 years, helping them achieve their business goals across borders and cultures. With 2,700 experts in 29 countries, we are a global team of collaborators, innovators, and motivators.

We pride ourselves on fostering inclusive, empowering environments where individuality is celebrated, and everyone feels safe and supported. By embracing diversity of thought, experience, and expertise, we maximize potential for both our people and clients.

As part of dentsu Group since June 2023, Tag combines its unparalleled expertise in delivering personalized, omnichannel content with dentsu’s innovation and technology infrastructure. Together, we solve clients’ toughest challenges, creating transformative solutions that drive marketing effectiveness and efficiency across the customer journey.

Tag respects individuality and the power of collaboration, turning big ideas into impactful results.

The Role

• The Transcreation Manager is responsible to manage day-to-day projects on the Intel account, ensure creative excellence and quality in projects.
• The person should be responsible for day-to-day vendor and client relationship management, billings, presenting work to clients and identify potential new business and ways of increasing profitability.
• The role is also responsible for proactively prioritizing and managing tasks and workload, promotion of our language and creative services and give input on improvements, processes and workflows, standard timelines for types of service, communications between departments.

Job qualifications

• 2+ years of experience in an advertising or translation agency, including experience handling client Transcreation or Creative briefs
• A Bachelor’s degree in related field (i.e. English, Linguistics, International Relations, Marketing, Communications, Business). A combination of education and work experience can be substituted.
• Bilingual
• Understand production processes and the essentials of briefs from a transcreation perspective
• Excellent customer service skills
• Excellent written and verbal communication
• Understanding of job-tracking systems
• Be highly organized, detail-oriented, ability to multitask and prioritize workload
• Previous experience of project management applications and Translation Management Systems
• Solid understanding of Microsoft Office (Word, PPT, Excel)
• Knowledge of invoicing processes
• Vendor management experience

Job duties

• Oversee Transcreation briefs from start to completion, ensuring quality at every stage
• Day-to-day management of projects and campaigns including: setting and managing project timelines, estimating/reconciling, project administration, status reporting, handling client approvals
• Manage client expectations and earn their confidence
• Ensure creative excellence in projects by following set creative procedures including interpretation and consolidation of client briefs, with support of Transcreation Director, Senior Transcreation Manager, and Account Management Team, briefing copywriters, translators and proofreaders
• Develop a good understanding of job tracking systems
• Identify and troubleshoot technological bottlenecks in workflow and/or asset management systems
• Be the central conduit for all project communication and status updates
• Maintain close contact with Client Services team who are also on the same account
• Maintain strong relationships with suppliers and update team on feedback on suppliers, planned holiday or absence
• Regularly conduct follow ups after delivery of projects to maintain quality and client relationship
• Ensure all client/internal deliverables are met, on time
• Highlight issues before they become problems to manager, ability to know when and how to escalate
• Accurately quote all jobs and keep the client updated regularly with any additional costs.
• Be commercially aware and highlight any costing errors immediately to the TD.
• Work closely with Senior Transcreation Manager, Transcreation Director and other departments on understanding and planning ahead for priority projects
• Give input on improvements, processes and workflows, standard timelines for types of service, communications between departments etc.
• Under supervision of Senior Transcreation Manager manage billings and provide information requested by Financial Controller for monthly billings report
• Help develop and train Project Coordinators

As an ethical employer, Tag will never ask job applicants to provide private, sensitive information upfront or make offers of employment contingent on financial requests or responsibilities from any candidate.