Solutions Consultant

Tag has been the trusted production partner for brands worldwide for over 50 years, helping them achieve their business goals across borders and cultures. With 2,700 experts in 29 countries, we are a global team of collaborators, innovators, and motivators.

We pride ourselves on fostering inclusive, empowering environments where individuality is celebrated, and everyone feels safe and supported. By embracing diversity of thought, experience, and expertise, we maximize potential for both our people and clients.

As part of dentsu Group since June 2023, Tag combines its unparalleled expertise in delivering personalized, omnichannel content with dentsu’s innovation and technology infrastructure. Together, we solve clients’ toughest challenges, creating transformative solutions that drive marketing effectiveness and efficiency across the customer journey.

Key Responsibilities:

• Collaborate with clients to understand their business needs, objectives, and challenges.
• Conduct comprehensive discovery sessions to gather detailed requirements and identify opportunities for technology solutions.
• Develop tailored solutions that leverage Tag’s technology platform to address client needs and objectives.
• Create detailed implementation plans, including timelines, resources, and budget requirements.
• Work closely with internal teams (e.g., product development, sales, marketing) to ensure cohesive strategy and execution.
• Provide pre-sales and post-sales technical support, including product demonstrations and training.
• Conduct regular status updates and communicate effectively with all stakeholders.
• Analyze project outcomes to identify areas for improvement and implement best practices.
• Lead customer onboarding and training sessions, ensuring a smooth transition and successful implementation of our solutions.
• Conduct regular business reviews and performance analysis to track progress against client goals.
• Serve as a trusted advisor, providing strategic guidance on best practices and digital transformation.
• Build strong, trust-based relationships with clients to ensure alignment and satisfaction.

Qualifications & Skills:

• Bachelor's degree in Computer Science, Information Technology, Business Administration, Marketing or related field.
• Proven experience in solutions implementation, project management, or related roles within the digital marketing technology space.
• Strong understanding of marketing technology platforms, including CRM, CMS, analytics, and automation tools.
• Ability to think strategically and creatively to develop innovative solutions.
• Excellent communication, presentation, and stakeholder management skills, with the ability to understand and articulate complex technical concepts to non-technical audiences.
• Experience working with cross-functional teams, including product, sales, and engineering.
• A proactive, problem-solving mindset with a passion for delivering customer value.
• Ability to manage multiple priorities and thrive in a fast-paced, dynamic environment.

As an ethical employer, Tag will never ask job applicants to provide private, sensitive information upfront or make offers of employment contingent on financial requests or responsibilities from any candidate.