Regional Globalization Manager

Tag has been the trusted production partner for brands worldwide for over 50 years, helping them achieve their business goals across borders and cultures. With 2,700 experts in 29 countries, we are a global team of collaborators, innovators, and motivators.

We pride ourselves on fostering inclusive, empowering environments where individuality is celebrated, and everyone feels safe and supported. By embracing diversity of thought, experience, and expertise, we maximize potential for both our people and clients.

As part of dentsu Group since June 2023, Tag combines its unparalleled expertise in delivering personalized, omnichannel content with dentsu’s innovation and technology infrastructure. Together, we solve clients’ toughest challenges, creating transformative solutions that drive marketing effectiveness and efficiency across the customer journey.

The Regional Globalization Manager is an account-based leadership role focused on delivering high-quality globalization services for assigned clients. The role involves managing day-to-day client interactions, overseeing regional localization efforts, and ensuring seamless coordination of globalization strategies that meet client-specific requirements.

• Bachelor’s degree in a relevant field; equivalent combination of education and experience will be considered.
• Minimum of 5 years' experience within advertising, localization, or translation agencies.
• At least 3-5 years of experience managing people.
• Proficiency in Microsoft Word, PowerPoint, and Excel.
• Basic understanding of P&L management.
• Minimum of 5 years' experience with Translation Management Systems and industry-standard CAT tools.
• Proven track record managing multi-regional or global client accounts, demonstrating strong cross-cultural communication and international strategic planning.
• Bilingual proficiency highly preferred.
• Excellent customer service, written communication, and interpersonal skills.
• Strong presentation skills.
• Highly organized, detail-oriented, and capable of leading, motivating, and developing teams.

• Lead daily client relationship management, ensuring high levels of client satisfaction and proactive communication.
• Oversee and execute comprehensive client onboarding processes for localization and globalization initiatives, facilitating smooth transitions between global, regional, and local services.
• Develop and implement regional globalization frameworks that effectively address market-specific nuances, regulatory compliance, and cultural sensitivities.
• Advise and support the globalization team regarding timelines, resource allocation, and budgeting for projects.
• Manage client billing processes and collaborate with Finance to deliver accurate monthly billing reports.
• Prepare, analyze, and present financial and project performance reports to clients.
• Independently conduct client presentations and actively participate in client meetings.
• Implement client satisfaction follow-up initiatives and surveys to ensure continuous improvement.
• Identify and cultivate opportunities for new business development and account growth.
• Support the globalization team by effectively managing issue escalations and resolutions according to established procedures.
• Initiate and participate in research and testing for new technologies, integrations, and workflow improvements.
• Regularly analyze competitor offerings and strategies, leveraging insights to enhance the company's value proposition.
• Identify and address team training needs, fostering continuous professional growth.
• Provide strategic input to improve operational processes, service timelines, and inter-departmental communication.