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- Tasks: Lead creative production projects and manage client relationships with a focus on excellence.
- Company: Join Tag, a global leader in creative production with a collaborative culture.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Make an impact by delivering innovative solutions for top brands worldwide.
- Qualifications: 5+ years in account management with strong client service skills.
- Other info: Dynamic team environment with a focus on diversity and inclusion.
The predicted salary is between 36000 - 60000 £ per year.
Location: London (Hybrid – 3 days in-office)
Employer: Tag
Status: FTC
Reporting to: Senior Account Director
Why choose Tag?
Tag has been the trusted production partner for brands worldwide for over 50 years, helping them achieve their business goals across borders and cultures. With 2,700 experts in 29 countries, we are a global team of collaborators, innovators, and motivators. We pride ourselves on fostering inclusive, empowering environments where individuality is celebrated, and everyone feels safe and supported. By embracing diversity of thought, experience, and expertise, we maximize potential for both our people and clients. As part of Dentsu Group since June 2023, Tag combines its unparalleled expertise in delivering personalized, omnichannel content with Dentsu’s innovation and technology infrastructure. Together, we solve clients’ toughest challenges, creating transformative solutions that drive marketing effectiveness and efficiency across the customer journey. Tag respects individuality and the power of collaboration, turning big ideas into impactful results.
Job description
We are seeking an experienced Senior Account Manager with strong client services expertise to oversee the planning, execution, and delivery of creative production projects across multiple channels and markets. This role requires a blend of operational excellence, creative production knowledge, and client-facing confidence to ensure that projects are delivered on time, on budget, and to the highest quality standards. The successful candidate will act as the key liaison between clients, internal creative/production teams, and external partners, ensuring clarity, collaboration, and trust throughout the project lifecycle.
Key responsibilities
- Client Engagement and Relationship Management
- Serve as the day-to-day client lead on multiple accounts
- Ensure clear communication, proactive updates, and consistent relationship management is delivered
- Understand client business objectives and translate them into effective creative production solutions
- Build long-term trust with clients by providing strategic guidance and reliable delivery
- Project Management
- Lead end-to-end project management from scoping and budgeting through to delivery and post-project review
- Develop detailed project plans, timelines, and resource allocations, ensuring all stakeholders are aligned
- Monitor project performance, proactively identifying risks and implementing mitigation strategies
- Drive operational efficiency through consistent processes, tools, and reporting
- Creative Production Oversight
- Collaborate closely with creative, design, production, and post-production teams to ensure outputs meet client expectations and brand guidelines
- Manage multi-market adaptation, localisation, and versioning projects across film, print, digital, and experiential formats
- Oversee quality control at all stages of production
- Commercial Management
- Own project budgets, ensuring accurate scoping, weekly / monthly forecasting, and financial management
- Identify opportunities for account growth and expanded services in partnership with business development leads
- Leadership and Team Collaboration
- Mentor junior project managers and coordinators, fostering best practice in client service and delivery management
- Champion collaboration across internal teams and external suppliers / partners
Job qualifications
- Proven track record (5+ years) in account/project management within a creative production, marketing production, or advertising environment
- Strong client services background, with experience managing senior-level stakeholders and building trusted partnerships
- Solid understanding of creative production processes (film, digital, print, or integrated campaigns)
- Excellent project planning, organisational, and problem-solving skills
- Strong financial acumen: able to scope, manage, and reconcile project budgets whilst managing client expectations to ensure there are no surprises
- Ability to manage multiple complex projects simultaneously in a fast-paced environment
- Negotiation skills, conflict resolution, and stakeholder management
- Excellent communication (written and verbal) and presentation skills
Competencies
- Client-centric mindset with a consultative, solutions-driven approach
- Resilient, adaptable, and calm under pressure
- Collaborative and team-oriented, with strong leadership capabilities
- Commercially minded, with an eye for growth opportunities
- Passionate about creative production and innovation in the sector
Profile
- Passionate
- Enthusiastic team player, approachable and friendly
- Hard worker, driven and eager to progress
- Flexible, diplomatic and calm under pressure
- Extremely organized, proactive and thorough with a keen eye for detail
As an ethical employer, Tag will never ask job applicants to provide private, sensitive information upfront or make offers of employment contingent on financial requests or responsibilities from any candidate.
Account Manager in London employer: Tag
Contact Detail:
Tag Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more you engage, the better your chances of landing that Account Manager role.
✨Tip Number 2
Show off your skills! Prepare a portfolio that highlights your best projects and successes. When you get the chance to chat with potential employers, let your work do the talking and demonstrate how you can add value to their team.
✨Tip Number 3
Practice makes perfect! Before any interviews, do some mock sessions with friends or mentors. Focus on common questions for Account Managers and refine your answers to showcase your client management and project delivery expertise.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are genuinely interested in joining us. It shows initiative and enthusiasm, which are key traits we look for in an Account Manager.
We think you need these skills to ace Account Manager in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Account Manager role. Highlight your experience in client services and project management, and show how your skills align with what Tag is looking for.
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of successful projects you've managed. Use numbers and outcomes to demonstrate your impact and how you’ve driven results in previous roles.
Be Authentic: Let your personality shine through in your application. Tag values individuality, so don’t be afraid to express your passion for creative production and how you can contribute to their team culture.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way to ensure your application gets seen by the right people and shows your enthusiasm for joining Tag!
How to prepare for a job interview at Tag
✨Know Your Stuff
Before the interview, dive deep into Tag's work and values. Familiarise yourself with their projects and how they align with your experience in account management. This will help you speak confidently about how you can contribute to their goals.
✨Showcase Your Client Management Skills
Prepare specific examples of how you've successfully managed client relationships in the past. Highlight your ability to build trust and provide strategic guidance, as this is crucial for the role. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Project Management Prowess
Be ready to discuss your project management experience in detail. Talk about how you've led projects from scoping to delivery, including any tools or processes you used to ensure everything ran smoothly. This will show that you're organised and proactive.
✨Ask Insightful Questions
Prepare thoughtful questions about Tag's approach to creative production and client engagement. This not only shows your interest in the company but also gives you a chance to assess if their culture and values align with yours.
