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For Companies At a Glance
- Tasks: Lead and optimise project delivery across creative, production, and strategy teams.
- Company: Join Tag, a global leader in production with over 50 years of experience and a diverse team.
- Benefits: Enjoy a collaborative culture, opportunities for growth, and the chance to make an impact.
- Why this job: Shape the future of delivery while working with innovative minds in a supportive environment.
- Qualifications: Proven leadership in project management and experience with cross-functional teams required.
- Other info: Tag values diversity and ethical hiring practices, ensuring a safe space for all.
The predicted salary is between 60000 - 84000 £ per year.
Job Description
Location: Poland Street, London
Reports to: Head of Operations
Why choose Tag?
Tag has been the trusted production partner for brands worldwide for over 50 years, helping them achieve their business goals across borders and cultures. With 2,700 experts in 29 countries, we are a global team of collaborators, innovators, and motivators.
We pride ourselves on fostering inclusive, empowering environments where individuality is celebrated, and everyone feels safe and supported. By embracing diversity of thought, experience, and expertise, we maximize potential for both our people and clients.
As part of dentsu Group since June 2023, Tag combines its unparalleled expertise in delivering personalized, omnichannel content with dentsu’s innovation and technology infrastructure. Together, we solve clients’ toughest challenges, creating transformative solutions that drive marketing effectiveness and efficiency across the customer journey.
Tag respects individuality and the power of collaboration, turning big ideas into impactful results.
The role
The Head of Delivery at Tag Worldwide will lead the end-to-end execution of work across the business, ensuring every project is delivered with precision, pace, and impact. This role combines strategic delivery leadership with deep integration of project management, overseeing systems, people, processes, and operational reporting across creative, production, strategy, and tech.
You will reshape and embed the delivery function as a core operational engine, driving smarter, more efficient ways of working, enabling granular reporting, fostering a high-performance team culture, and strengthening the connection between PMs, account teams, and clients. You’ll also inherit key responsibilities from the Head of PM remit to ensure full alignment across project leadership, workflow governance, and cross-functional collaboration.
Responsibilities
Lead and Reorganise the Delivery Function
- Restructure the delivery organisation across PMs and cross-functional leads
- Define clear roles, responsibilities, and reporting lines to drive accountability
- Integrate PM delivery skillsets to match future ambitions and client expectations
- Build, mentor, and retain high-performing, adaptable teams across regions
Own End-to-End Project Execution
- Accountable for delivering all client work on time, on budget, and to brief
- Act as senior escalation point for programme risks or delivery challenges
- Ensure operational alignment across varied project types and tiers
- Support forecast planning and delivery pacing across accounts
Embed PM Ownership and Governance
- Champion PM ownership across all workstreams, from pitch to delivery
- Evolve project governance, tooling, and best practices
- Build real-time reporting systems to surface project health, blockers, and KPIs
- Drive compliance with delivery standards, workflows, and escalation processes
Integrate and Align Delivery Across All Functions
- Eliminate silos by connecting delivery with creative, production, tech, and strategy
- Define clear handshakes and workflows to streamline operations
- Coordinate closely with studio leads and managers to track resourcing, capacity, and blockers
- Reinforce DI (Delivery Intelligence) compliance across PMs and teams
Partner Closely with Client and Account Teams
- Support scoping, resourcing, and pricing during pitches and onboarding
- Work with client leads to ensure operational expectations and deliverables are aligned
- Represent delivery in strategic client discussions and post-project evaluations
Drive Operational Efficiency and Performance
- Audit current workflows and identify inefficiencies across the production lifecycle
- Improve team utilisation and resource planning across departments
- Support automation and the adoption of tools that reduce manual effort
- Oversee delivery reporting across markets, providing visibility to leadership
Champion Culture, Collaboration, and Accountability
- Foster a culture of ownership, excellence, and continuous improvement
- Celebrate delivery wins and create shared momentum across teams
- Ensure quality data and insight inform operations, quality control, and performance reviews
- Promote a collaborative, people-first culture that empowers PMs to lead with confidence
Skills and Experience required
- Proven experience in leading integrated delivery functions across creative, production, and project management teams
- Strong background in project management with deep understanding of workflow, resource planning, and cross-functional team operations
- Demonstrated success in reorganising and scaling delivery teams to meet changing business needs
- Experience implementing tools, systems, and reporting structures that enhance delivery visibility and efficiency
- Strong commercial acumen with the ability to balance quality, speed, and margin
- Track record of driving operational change and embedding continuous improvement
- Ability to lead, motivate, and coach senior PMs and delivery leads
- Confident communicator and collaborator, able to partner effectively with account, creative, and strategy leaders, as well as clients
- Comfortable navigating complex organisational structures and stakeholder environments (including holding company integrations)
- Experience with AI-enabled workflows, automation tools, and data-informed decision-making is a strong advantage
What Success Looks Like
- A unified, scalable delivery function operating across all workstreams
- PMs embedded in project delivery with clear ownership and leadership visibility
- Projects consistently delivered on time, on budget, and to scope
- Stronger integration across creative, production, and client services
- Delivery recognised as a strategic enabler of performance and growth
As an ethical employer, Tag will never ask job applicants to provide private, sensitive information upfront or make offers of employment contingent on financial requests or responsibilities from any candidate.
Head of Delivery employer: Tag
Contact Detail:
Tag Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Delivery
✨Tip Number 1
Familiarise yourself with the latest trends in project management and delivery functions. Understanding tools and methodologies like Agile, Scrum, or Kanban can give you an edge, as these are often integral to roles like the Head of Delivery.
✨Tip Number 2
Network with professionals in the industry, especially those who have experience in integrated delivery functions. Engaging in conversations about their challenges and successes can provide valuable insights that you can leverage during interviews.
✨Tip Number 3
Showcase your leadership skills by discussing past experiences where you've successfully reorganised teams or improved operational efficiency. Be prepared to share specific examples that highlight your ability to drive change and foster a high-performance culture.
✨Tip Number 4
Research Tag's recent projects and initiatives, especially those related to AI-enabled workflows and automation tools. Being knowledgeable about their work will not only impress during interviews but also help you articulate how you can contribute to their goals.
We think you need these skills to ace Head of Delivery
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in leading integrated delivery functions, project management, and team collaboration. Use specific examples that demonstrate your ability to deliver projects on time and within budget.
Craft a Compelling Cover Letter: In your cover letter, express your passion for fostering a culture of ownership and excellence. Mention how your background aligns with Tag's values of collaboration and innovation, and provide examples of how you've driven operational change in previous roles.
Highlight Relevant Skills: Emphasise your skills in resource planning, workflow management, and cross-functional operations. Mention any experience with AI-enabled workflows or automation tools, as these are advantageous for the role.
Showcase Leadership Experience: Detail your experience in building and mentoring high-performing teams. Provide examples of how you've motivated and coached senior project managers and delivery leads to achieve their goals.
How to prepare for a job interview at Tag
✨Understand the Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of the Head of Delivery position. Familiarise yourself with how delivery functions integrate with project management, creative, and production teams. This will help you articulate your vision for the role and demonstrate your strategic thinking.
✨Showcase Your Leadership Experience
Prepare to discuss specific examples of how you've led integrated delivery functions in the past. Highlight your experience in reorganising teams, driving operational change, and fostering a high-performance culture. Be ready to explain how you can build and mentor adaptable teams across regions.
✨Demonstrate Your Problem-Solving Skills
Be prepared to discuss challenges you've faced in previous roles and how you overcame them. Focus on your ability to identify inefficiencies and implement solutions that enhance delivery visibility and efficiency. This will show your potential employer that you can handle the complexities of the role.
✨Emphasise Collaboration and Communication
Since the role requires close partnership with client and account teams, be ready to share examples of how you've successfully collaborated across departments. Highlight your communication skills and your ability to navigate complex organisational structures, as this is crucial for ensuring operational alignment.
