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- Tasks: Lead creative production projects and build strong client relationships.
- Company: Dynamic agency focused on innovative solutions and client satisfaction.
- Benefits: Competitive salary, professional development, and a collaborative work environment.
- Other info: Opportunity for global campaigns and career growth.
- Why this job: Make an impact in a creative role while driving business success.
- Qualifications: 5+ years in account management with a focus on creative production.
The predicted salary is between 70000 - 90000 £ per year.
The Account Director will have a passion for creative production, customer service and a hunger for developing and delivering profitable business. They will be responsible for the operational delivery, quality of service and strength of relationship on a Tag account that has a fully end-to-end production focus. This role requires someone who has a good understanding of Tag’s proposition, can build strong relationships with clients and creative agencies, and work collaboratively with colleagues across the business. A sound understanding of creative agency processes is necessary to build processes that work with these partners.
The Account Director will need to have a firm grasp of the services provided across their client’s brand across Creative Production and technology, or both dependent on the scope. They will need to have a project management background, be financially numerate, a laser focus on exceeding client expectations, and motivated to develop strategic, long-term solutions for their clients’ brands. The Account Director may also work on global campaigns and as such be responsible for delivery and client satisfaction across regions and showing an understanding/appreciation across the different market requirements.
- Build relationships with comms & marketing managers, in-house creative & content teams; to win new work, receive campaigns, and help ensure all work is awarded to TAG where suitable.
- Look to build relevant relationships with relevant client creative agencies so that our work is more joined up and efficient.
- Use insight and knowledge to develop additional services Tag can offer.
- Work with Business Director to grow the revenue and gross profit of the account.
- Ensure accurate forecasting and billing for all services.
- Be responsible for the ongoing WIP/Billing and GRN position, following up with the relevant central teams where jobs are past material dates on a weekly basis.
- Work with clients to understand any budgets they have for certain periods or large projects.
- Guide team to ensure end-to-end financial control of projects is in place and adhered to constantly, including pre-bills.
- Ensure Monthly Management Information packs reviewing the service delivered to our client(s) are accurate and submitted on time.
- Where necessary receive any new campaigns briefed from client, ensuring relevant internal shared service teams are made aware and correct briefing process is followed.
- Support clients to understand Tag’s wider production services and capability, and build processes that are agile and fulfil clients’ requirements in a cost-effective manner for Tag People.
- Manage individual and team performance within your client services team.
- Work collaboratively with the central Creative Production teams involved in the production of work delivered to the client, engaging well and supporting these teams where necessary.
- Drive self-development and take part in all relevant training.
- Work closely with the Business Director to design the team structure and setting of roles and responsibilities for any future projects being designed for the client.
- Ensure training of the team is up to date and opportunities identified to further develop team.
- Display strong leadership skills – ability to lead by example – acting as a role model to account management team.
- Step in as senior liaison to help troubleshoot internal and client issues.
- Service Delivery.
- Commercial Acumen.
- Experienced account director with exceptional client management skills.
- Will have 5+ years experience within Creative Production and Agency environment.
Director, Customer Account Manager employer: TAG
Contact Detail:
TAG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director, Customer Account Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential colleagues or clients on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Show off your skills! When you get the chance to meet with potential employers, bring examples of your work. Whether it’s a portfolio or case studies, demonstrating your experience in creative production and client management will make you stand out.
✨Tip Number 3
Be proactive! Don’t wait for job openings to pop up. Reach out to companies you admire, like Tag, and express your interest in working with them. Sometimes, creating your own opportunity is the best way to land the job.
✨Tip Number 4
Keep learning! Stay updated on industry trends and tools relevant to creative production and account management. This not only boosts your knowledge but also shows potential employers that you’re committed to self-development and staying ahead in the game.
We think you need these skills to ace Director, Customer Account Manager
Some tips for your application 🫡
Show Your Passion: Let your enthusiasm for creative production and customer service shine through in your application. We want to see that you’re not just ticking boxes, but genuinely excited about the role and what we do at StudySmarter.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in account management and creative agency processes. We love seeing how your background aligns with our needs, so don’t hold back!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to spot. Remember, less is often more!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at TAG
✨Know Your Stuff
Make sure you have a solid understanding of the creative production processes and services that Tag offers. Familiarise yourself with their client accounts and be ready to discuss how your experience aligns with their needs.
✨Build Relationships
Demonstrate your ability to build strong relationships by sharing examples from your past roles. Talk about how you've collaborated with clients and creative agencies to deliver successful projects, showing that you can foster those connections at Tag.
✨Showcase Your Financial Savvy
Since financial numeracy is key for this role, prepare to discuss your experience with budgeting, forecasting, and billing. Bring specific examples of how you've managed project finances effectively in previous positions.
✨Be a Problem Solver
Highlight your leadership skills and ability to troubleshoot issues. Share instances where you've stepped in to resolve conflicts or challenges, showcasing your proactive approach to ensuring client satisfaction and team performance.