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- Tasks: Lead creative projects, build client relationships, and ensure top-notch service delivery.
- Company: Dynamic agency focused on innovative creative production.
- Benefits: Competitive salary, career growth, and opportunities for professional development.
- Other info: Fast-paced environment with opportunities to work on global campaigns.
- Why this job: Join a vibrant team and make a real impact in the creative industry.
- Qualifications: 5+ years in account management with strong client relationship skills.
The predicted salary is between 50000 - 65000 £ per year.
The Account Director will have a passion for creative production, customer service and a hunger for developing and delivering profitable business. They will be responsible for the operational delivery, quality of service and strength of relationship on a Tag account that has a fully end-to-end production focus. This role requires someone who has a good understanding of Tag’s proposition, can build strong relationships with clients and creative agencies, and work collaboratively with colleagues across the business. A sound understanding of creative agency processes is necessary to build processes that work with these partners.
The Account Director will need to have a firm grasp of the services provided across their client’s brand across Creative Production and technology, or both dependent on the scope. They will need to have a project management background, be financially numerate, a laser focus on exceeding client expectations, and motivated to develop strategic, long-term solutions for their clients’ brands. The Account Director may also work on global campaigns and as such be responsible for delivery and client satisfaction across regions and showing an understanding/appreciation across the different market requirements.
- Client
- Proactively and regularly keeps in touch with key day-to-day clients.
- Build relationships with comms & marketing managers, in-house creative & content teams; to win new work, receive campaigns, and help ensure all work is awarded to TAG where suitable.
- Develop a deep understanding of a client's business and the wider Public Sector.
- Establish high level of trust and credibility with clients.
- Seek to gain visibility of campaigns and media plans 6+ months in advance of delivery.
- Look to build relevant relationships with relevant client creative agencies so that our work is more joined up and efficient.
- Manage client expectations, and propose solutions to challenging situations.
- Use insight and knowledge to develop additional services Tag can offer.
- Work with Business Director to grow the revenue and gross profit of the account.
- Ensure accurate forecasting and billing for all services.
- Be responsible for the ongoing WIP/Billing and GRN position, following up with the relevant central teams where jobs are past material dates on a weekly basis.
- Work with clients to understand any budgets they have for certain periods or large projects.
- Guide team to ensure end-to-end financial control of projects is in place and adhered to constantly, including pre-bills.
- Ensure Monthly Management Information packs reviewing the service delivered to our client(s) are accurate and submitted on time.
- Take ownership of any strategic briefs, ensuring the client’s needs are delivered against objectives.
- Where necessary receive any new campaigns briefed from client, ensuring relevant internal shared service teams are made aware and correct briefing process is followed.
- Support clients to understand Tag’s wider production services and capability, and build processes that are agile and fulfil clients’ requirements in a cost-effective manner for Tag.
- Manage individual and team performance within your client services team.
- Work collaboratively with the central Creative Production teams involved in the production of work delivered to the client, engaging well and supporting these teams where necessary.
- Conduct feedback and appraisals for any direct reports throughout the year.
- Drive self-development and take part in all relevant training.
- Work closely with the Business Director to design the team structure and setting of roles and responsibilities for any future projects being designed for the client.
- Ensure training of the team is up to date and opportunities identified to further develop team.
- Display strong leadership skills – ability to lead by example – acting as a role model to account management team.
- Step in as senior liaison to help troubleshoot internal and client issues.
- Experienced account director with exceptional client management skills.
- Will have 5+ years experience within Creative Production and Agency environment.
- Self-motivated with high personal drive.
- Effective under pressure and able to deliver consistently.
- Articulate and a good listener.
- Strong influencing and negotiation skills.
Account Director employer: TAG
Contact Detail:
TAG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Director
✨Tip Number 1
Networking is key! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential clients or colleagues on LinkedIn. Building those relationships can open doors for you.
✨Tip Number 2
Showcase your expertise! Create a portfolio that highlights your best work and demonstrates your understanding of creative production and client management. This will not only impress potential employers but also give them a taste of what you can bring to the table.
✨Tip Number 3
Be proactive in your job search. Don’t just wait for job postings to appear; reach out to companies you admire, like us at StudySmarter, and express your interest. Sometimes, the best opportunities come from a simple conversation.
✨Tip Number 4
Prepare for interviews by researching the company and its clients. Understand their needs and think about how you can add value. When you apply through our website, make sure to tailor your approach to show you’re the perfect fit for the role!
We think you need these skills to ace Account Director
Some tips for your application 🫡
Show Your Passion: Let your enthusiasm for creative production and customer service shine through in your application. We want to see that you’re not just looking for a job, but that you genuinely care about delivering exceptional results for clients.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in account management and creative agency processes. We love seeing how your background aligns with our needs, so don’t hold back on showcasing relevant skills!
Demonstrate Relationship Building: Since building strong relationships is key for this role, share examples of how you've successfully managed client relationships in the past. We want to know how you’ve gone above and beyond to exceed client expectations.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive – a quality we value highly!
How to prepare for a job interview at TAG
✨Know Your Stuff
Make sure you have a solid understanding of Tag’s proposition and the creative production processes. Brush up on the services they offer and how they align with client needs. This will show that you're not just interested in the role, but that you’re genuinely invested in their business.
✨Build Relationships
During the interview, demonstrate your ability to build strong relationships. Share examples of how you've successfully collaborated with clients and creative agencies in the past. Highlight your communication skills and how you can maintain trust and credibility with clients.
✨Show Financial Savvy
Since the role requires financial numeracy, be prepared to discuss your experience with budgeting, forecasting, and managing project finances. Bring specific examples of how you've ensured financial control in previous roles, as this will be crucial for the Account Director position.
✨Be a Problem Solver
Prepare to discuss challenging situations you've faced in previous roles and how you resolved them. This could involve managing client expectations or troubleshooting internal issues. Showing that you can think on your feet and propose effective solutions will set you apart.