At a Glance
- Tasks: Liaise with clients to ensure seamless travel experiences and manage flight logistics.
- Company: Join TAG Aviation, a leader in the business aviation industry for over 50 years.
- Benefits: Enjoy enhanced leave, health insurance, and a supportive learning environment.
- Other info: Flexible working hours and opportunities for career growth in a diverse workplace.
- Why this job: Be part of a dynamic team that delivers exceptional service and solutions in aviation.
- Qualifications: Strong communication skills and a solution-oriented mindset are essential.
The predicted salary is between 30000 - 40000 £ per year.
TAG Aviation has a history of over 50 years of leading the business aviation industry across Europe and Asia, providing safety, reliability and operational excellence.
Responsibilities
- Liaising with clients and their representatives to ensure trips meet client needs.
- Managing slot and parking requirements.
- Co‑ordinating with Ground Operations to brief them on client flights and to proactively find solutions.
- Monitoring daily and future flying programmes, identifying and resolving potential issues to prevent disruption.
- Working as part of a team to ensure all trips move forward and targets are met.
- Assisting in the management of key charter aircraft.
- Live monitoring of all flights using CFMU to provide proactive service during delays or issues.
- Co‑ordinating additional travel requirements for clients, including limousines.
- Advising appropriate personnel of client‑related issues and resolution strategies.
- Analyzing mandatory items for all planned future trips.
- Providing constant feedback with dedicated CSR or aircraft families to keep clients updated.
- Managing helicopter schedules.
- Maintaining up‑to‑date recorded information.
- Greeting clients where possible when flying through Farnborough Airport.
- Promoting the TAG reputation and brand.
Qualifications
- Strong communication skills, able to interact with all levels via phone, e‑mail and face‑to‑face.
- Confidence and calm demeanor, able to manage demanding and last‑minute travel changes.
- Fluency in English; additional languages (French, German) are desirable.
- Knowledge of airport locations and frequent travel destinations.
- Tech‑savvy with keyboarding skills and willingness to embrace new technology.
- Financial management capability to balance time, costs and aviation budget.
- Solution‑oriented mindset, always seeking and implementing tailor‑made solutions.
- Good understanding of aircraft performance.
- Experience working in corporate or commercial aviation.
- High‑level customer service experience.
- Excellent geographical knowledge.
- High level of written and spoken English.
- Flexibility in working hours, including out‑of‑hours cover and weekends.
Benefits
- Enhanced annual leave, rising with service.
- Company pension scheme.
- Life assurance.
- Health insurance.
- Enhanced sick pay.
- Employee assistance programme.
- Dedicated learning & development team.
- Treat days.
- Social events.
- Well‑being initiatives.
- Cycle‑to‑work scheme.
- TEDs premier nursery scheme.
Location
Farnborough, Hampshire, United Kingdom Sliema, Malta
TAG Aviation is committed to providing equal opportunities to all employees and applicants for employment. We do not discriminate on the basis of race, colour, religion, sex, national origin, age, disability or any other legally protected characteristics. We believe that diversity and inclusion are essential to our success as a company and we strive to create a workplace that is welcoming and inclusive for all our employees, where everyone feels valued and respected.
CLIENT SERVICES LIAISON in Farnborough employer: TAG Macau FBO
TAG Aviation is an exceptional employer, offering a dynamic work environment in the heart of Farnborough, where employees are empowered to deliver outstanding client service in the fast-paced aviation industry. With a strong focus on employee well-being, professional development, and a culture that values diversity and inclusion, TAG Aviation provides numerous benefits including enhanced annual leave, health insurance, and a dedicated learning & development team, making it an ideal place for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land CLIENT SERVICES LIAISON in Farnborough
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at TAG Macau FBO. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like TAG Macau FBO before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace CLIENT SERVICES LIAISON in Farnborough
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to TAG Macau FBO:Your cover letter is your chance to shine! Tell us why you want to work at TAG Macau FBO specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at TAG Macau FBO!
How to prepare for a job interview at TAG Macau FBO
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
