LU1 4LF, England LU1 4LF, United Kingdom
Full-time Contract Associate
Posted 01 Sep 2026
Description
Seasonal role - contract dates November December 2026 and early January 2027
About the Role
Are you the ultimate Christmas orchestrator? We are looking for an energetic, highly resilient, and exceptionally organised Event Duty Manager to oversee the daily operations of our spectacular seasonal event.
In this crucial leadership role, you are the captain of the ship. You won’t just be supervising; you will be inspiring our Attractions and Hospitality Team Leaders, ensuring they have everything they need to deliver SUPERHERO service. From opening the site and managing live crowd-flow to handling emergency responses and ensuring retail, food, and attractions are hitting their targets, you are the ultimate guardian of the guest experience. Working in close lockstep with the Event Controllers and senior management, you will make sure our festive site runs safely, smoothly, profitably, and most importantly, magically.
If you are a seasoned leader who thrives under pressure, excels at rapid problem-solving, and loves turning operational chaos into Christmas magic, we want you to run the show!
Our Values: Do You Fit the Vibe?
- Keep it real: We are authentic, transparent, and ego-free.
- Go all in: We bring passion to everything we do, showing up with energy, creativity, and heart.
- Make it happen: We take ownership, get things done, and deliver with accountability and pride.
- Pivot like a pro: We adapt fast, stay flexible, and turn change into opportunity.
- Good energy only: We choose positivity, support others, and lift those around us.
Main Responsibilities
Overall Event Leadership & Team Support
- Lead the Leaders: Line-manage, support, and inspire the Attractions and Hospitality Team Leaders, ensuring they are motivated, focused, and maintaining "good energy only" across their teams.
- Daily Briefings: Run comprehensive pre-shift briefings for Team Leaders, outlining daily targets, weather updates, expected visitor numbers, and key operational focuses.
- Resource Allocation: Actively monitor site-wide staffing levels, authorising shift adjustments or staff redeployments to manage sudden peaks in visitor traffic.
Live Operations & Control Room Communication
- Control Room Partnership: Maintain constant, seamless communication with Event Controllers via radio to monitor queue times, manage crowd-flow, and rapidly respond to live operational bottlenecks or challenges
- Site-Wide Quality Control: Conduct regular site patrols to ensure the entire event, from the festive bars and VIP areas to the ice rink, Grotto, and car park, is operating flawlessly and looking immaculate.
- Master Problem Solver: Act as the final point of escalation for complex guest complaints, major ticketing anomalies, or severe operational interruptions, resolving them with grace and professionalism.
Health, Safety & Incident Command
- Incident Commander: Serve as the on-site Lead Coordinator during any major incidents, accidents, or emergencies (such as medical incident or severe weather), liaising directly with first aid, security, and external emergency services if required.
- Compliance & Risk Management: Ensure the entire site adheres strictly to Health & Safety regulations, licensing laws, food hygiene standards, and local authority requirements.
- Site Audits: Conduct and document daily site opening and closing safety checks, ensuring all hazards are identified, logged, and resolved immediately.
- Commercial Performance: Keep a close eye on daily sales data across retail, bars, and ticketing, working with Team Leaders to drive upselling and maximize revenue.
- High-Level Cash & POS Support: Authorise high-value refunds, oversee PCI DSS compliance and assist with complex point-of-sale (POS) and financial troubleshooting
- Supply Chain Management: Oversee site-wide stock levels, ensuring the replenishment of crucial assets (from Grotto gifts to bar stock) runs seamlessly and efficiently.
Key Characteristics & Qualities Required
- Inspirational Commander: A proven leader with experience managing large teams in fast-paced, high-volume event, hospitality, or leisure environments.
- Cool Under Pressure: The ultimate master of the "pivot like a pro" mindset. You stay calm, clear-headed, and decisive when handling emergencies, high-volume crowds, or sudden operational shifts.
- Strategic & Observant: You see the bigger picture. You can spot a bottleneck at the entrance, a stock shortage at the bar, and a safety hazard at the ice rink all at once, and swiftly deploy solutions.
- Excellent Communicator: Confident, authoritative, and warm. You can command a briefing room, coordinate seamlessly with Event Controllers, and de-escalate upset guests with equal ease.
- Accountable & Trustworthy: Highly organised with strong financial acumen and an uncompromising commitment to safety, compliance, and pristine site presentation.
- Festive Spirit: You possess a genuine passion for creating magical memories, understanding that your leadership directly influences the Christmas joy felt by thousands of families.
Contract Type: Full-Time
Hours: Flexible shift patterns including evenings, weekends, and bank holidays (essential for spreading Christmas cheer!)
Pay: £18 per hour
Looking for people based locally to the Luton Hoo Estate as travel and accommodation are not provided.
Company Overview
We are an award-winning live entertainment, technical, and events company providing global solutions to the Leisure & Tourism Industry.
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StudySmarter Expert Advice🤫
We think this is how you could land Event Duty Manager at Luton Hoo Estate
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
✨Connect with Local Agents on Social Media
Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like TAG Live®.
✨Don’t Underestimate the Power of Cold Outreach
Got your eye on a specific company like TAG Live®? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit TAG Live®'s careers page directly; we love seeing passionate candidates applying through our website!
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Event Duty Manager at Luton Hoo Estate role at TAG Live®, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at TAG Live®
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where TAG Live® operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to TAG Live®. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at TAG Live®.
