Watchmaker

Overview

We are looking for an experienced Watchmaker to join our UK aftersales team based in Worsley, Manchester. Right to Work in the UK is required. Full time role Monday to Friday, 40 hours per week (flexible within operating hours 7am to 5pm), based on site. Competitive salary, pension and benefits package. We are TAG Heuer and, as part of the LVMH Watches & Jewellery division, you will have the opportunity to work with iconic luxury timepieces and play a key role in crafting an unforgettable experience for our clients.

At TAG Heuer you will service and repair all types of quartz and automatic watches to the highest standard within expected timeframes. You’ll support the department in providing an efficient and competitive UK after-sales service which reflects brand values and results in high customer satisfaction and brand loyalty.

Job Responsibilities

• Completes a broad range of services and repairs to TAG Heuer and LVMH timepieces
• Achieves workload targets within agreed timeframes
• Maintains high quality of work, keeping returns to a minimum to ensure customer satisfaction and positive brand image
• Proactively develops and maintains technical watchmaking skills
• Attends in-house and brand house training
• Supports a collaborative and inclusive work environment where team members feel valued, respected and empowered to contribute their ideas and expertise
• Ensures compliance with company and brand policies and procedures
• Demonstrates proficiency in a wide range of watch repairs including in-house movements and chronographs
• Uses knowledge and expertise to assess product and provide solutions for work to be completed
• Demonstrates problem solving ability to support internal and external queries
• Supports the development and training of other team members
• Supports development of internal tools and systems
• Stays up to date with industry trends, technical advancements and best practices through continuous learning and professional development
• Ensures an outstanding service is offered to all clients and embodies the brand values

Qualifications

• WOSTEP or other accredited watchmaking school, or equivalent time-served experience (ideally trained and experienced in chronograph movements)
• Professional/career level watchmaking experience (Swiss/luxury brand preferable)
• Experience of working as part of a team in a commercial technical department
• Proven experience of working towards and achieving departmental targets
• Ability to prioritise and plan own workload in accordance with team goals
• Able to work at a fast pace with a high degree of accuracy and attention to detail
• Demonstrate professionalism, conscientiousness and reliability

We encourage people of all backgrounds and abilities to apply. TAG Heuer is committed to equal opportunities and embraces diversity and inclusion within our teams. LVMH offers and supports a variety of Employee Resource Groups including EllesVMH, LVMHPride, and LEAD. We promote a safe, inclusive workplace for all.