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- Tasks: Provide luxury customer service and support for prestigious watch brands.
- Company: Join LVMH Watch & Jewellery UK, a leader in luxury goods.
- Benefits: Enjoy a competitive salary, pension, and benefits package.
- Why this job: Be part of a dynamic team enhancing client experiences with luxury timepieces.
- Qualifications: Experience in customer service, preferably within luxury brands.
- Other info: Opportunity for professional growth in a fast-paced, supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
Based in Walkden, Manchester, UK - Right to work in the UK required. Full time role, Monday to Friday, 36.25 hours per week on site. Competitive Salary, Pension And Benefits Package.
We are looking for an experienced Customer Service Administrator to provide clients with a customer focused, luxury and informative aftersales service for one of our prestigious watch brands. At LVMH Watch & Jewellery UK you will have the opportunity to work for a leading luxury goods company and play a key role in supporting the client aftersales experience.
You will build strong communication channels with end clients and retail partners and take responsibility for the administrative process of Zenith timepieces received at the service centre for maintenance. This involves creating clear, comprehensive repair information to clients, outlining maintenance types, associated repair costs, and estimated timeframes.
Job Responsibilities- Delivering knowledgeable, empathetic, enthusiastic, and professional communication via calls and emails to Zenith clients. This includes advising on repair turnaround times, costs, technical information, and other aftersales inquiries.
- Offer clients a positive and proactive service ensuring issues are solved efficiently.
- Handle client dissatisfaction and escalations in a caring and reassuring manner in line with brand guidelines.
- Provide clients with accurate information and advice regarding product repair and services offered.
- Develop relationships with clients and our retail partners.
- Work closely with internal and external teams to obtain information to respond to client requests.
- Effectively use bespoke systems to process customer repairs and provide detailed information.
- Working to a standard of excellence, meeting deadlines and Service Level Agreements (SLAs).
- Develop and maintain product and systems knowledge including attending training sessions.
- Overseeing the forwarding of Vintage watches to a specialist workshop at HQ.
- Develop brand knowledge and seek additional technical support where required to effectively respond to client enquiries.
- Assist in additional admin duties to support areas in Customer Service when required.
- Knowledge of and ability to use various computer and telephone systems.
- Experience in customer focused role handling queries in detail over the phone, email and online.
- Previous experience working with a luxury brand (preferable).
- Customer Service experience ideally within a luxury field.
- Passion for luxury timepieces.
- Excellent interpersonal and communication skills over email, phone and in person.
- Problem solving skills and commitment to producing results.
- Able to work well under pressure and manage client’s expectations with empathy and care.
- Confident PC user with ability to develop an understanding of various systems then manage and maintain accurate records.
- Client-centric mindset, focused on maintaining and building client relationships.
- Organised and driven to complete tasks within appropriate timeframes.
- Demonstrate an attitude of professionalism, conscientiousness, and reliability.
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Other
Industries: Retail, Luxury Goods and Jewelry
Customer Service Specialist in Manchester employer: TAG Heuer
Contact Detail:
TAG Heuer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist in Manchester
✨Tip Number 1
Get to know the company inside out! Research LVMH and their luxury watch brands. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Practice your communication skills! Since this role is all about delivering top-notch customer service, rehearse how you'd handle various client scenarios. Role-playing with a friend can be super helpful.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even refer you directly, which can give you a leg up in the application process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team!
We think you need these skills to ace Customer Service Specialist in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Specialist role. Highlight your experience in customer service, especially within luxury brands, and showcase your communication skills. We want to see how you can bring that luxury touch to our clients!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for luxury timepieces and your commitment to providing exceptional customer service. Let us know why you're the perfect fit for our team at LVMH Watch & Jewellery UK.
Showcase Relevant Experience: When filling out your application, be sure to highlight any relevant experience you've had in handling customer queries, especially in a luxury setting. We love seeing examples of how you've gone above and beyond for clients in the past!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at TAG Heuer
✨Know Your Luxury Brands
Before the interview, brush up on your knowledge of luxury watch brands, especially Zenith. Understand their history, values, and what sets them apart in the market. This will show your passion for the industry and help you connect with the interviewers.
✨Master the Art of Communication
Since the role involves a lot of client interaction, practice your communication skills. Be ready to demonstrate how you would handle various customer scenarios, especially difficult ones. Use examples from your past experiences to highlight your empathetic and professional approach.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific instances where you've successfully resolved customer issues. Think about how you can convey your ability to remain calm under pressure and your commitment to providing excellent service, which is crucial for this role.
✨Familiarise Yourself with Systems
Get comfortable with the types of computer and telephone systems commonly used in customer service roles. If you have experience with any bespoke systems, be sure to mention it. Showing that you're tech-savvy will give you an edge in the interview.
