At a Glance
- Tasks: Craft unforgettable experiences for clients while achieving sales targets in a luxury environment.
- Company: Join TAG Heuer, a leader in luxury watches under the LVMH umbrella.
- Benefits: Exclusive training, diverse workplace, and opportunities for personal growth.
- Other info: Embrace diversity and inclusion while contributing to a supportive work culture.
- Why this job: Be a part of a passionate team and represent iconic luxury timepieces.
- Qualifications: Experience in luxury retail and a passion for watches and client relationships.
The predicted salary is between 30000 - 40000 € per year.
At TAG Heuer and as a member of LVMH Watches & Jewellery division, you will have the opportunity to work with some of the most iconic luxury timepieces in the world and play a key role in crafting an unforgettable experience for our clients. You will have access to exclusive training and development opportunities to empower you and feed a curiosity and growth mindset. We encourage people of all backgrounds and abilities to apply. TAG Heuer is committed to equal opportunities, we foster and embrace diversity and inclusion within our teams.
A PERFORMANCE-DRIVEN SALESPERSON WHO CONSISTENTLY SEEKS TO ACHIEVE SALES TARGETS THROUGH SELLING TECHNIQUES & COLLABORATION:
- Plays a central role on the sales floor, increasing boutique sales and achieving the objectives, by working on their own KPIs, always delivering memorable experiences & services in store.
- Supports colleagues & other team members in the boutique.
- Always has omnichannel sales in mind to ensure the best client experience (taking into consideration all possible clients’ touchpoints).
- Proposes new ideas to develop sales (merchandising, events, product mix…).
A CLIENT DEVELOPMENT SPECIALIST WHO LEVERAGES ALL AVAILABLE RESOURCES TO BUILD LONG-LASTING PERSONAL CONNECTIONS WITH CLIENTS:
- Embodies TAG Heuer’s brand DNA and acts as a passionate Brand Ambassador in and outside the boutique, especially at events.
- Achieves individual clienteling objectives (number of outreaches, appointments, sales from appointments…), leveraging all the tools provided.
- Ensures qualitative client data collection and leverages the data to address clients in a personally relevant way, capitalising on all opportunities to grow the business.
- Communicates the brand story & DNA in an inspiring way, as well as advantages and technical details to build trust and long‑lasting relationships.
AN ACTIVE CONTRIBUTOR TO OPERATIONS EXCELLENCE WHO RESPECTS RETAIL & ADMINISTRATIVE PROCESSES ON THE FLOOR:
- Contributes to all daily processes under the supervision of the Boutique management (inventory, cash, security, store opening and closing…).
- Leverages properly all tools (CEGID, Salesforce) and performs VM.
- Coordinates Aftersales operations until the return of the watch.
- Applies rigorously all guidelines related to grooming, attitudes, and Visual Merchandising (window animation, product presentation, catalogues…).
- Contributes to a positive, inclusive and supportive work environment.
- Contributes to the store maintenance.
- Ensures compliance with internal control policies.
Profile:
- Knowledge of luxury retail environment.
- Knowledge / passion for watches, new trends in lifestyle, new technologies and sports.
- Fluent in English + local language, a third language is a plus.
- Selling skills: client discovery, product presentation, storytelling, upselling, handling of objections, sales closing, etc.
- Understanding of sales KPIs: traffic, conversion, sales in volume and value, ASP, mix of sales…
- Knowledge of Client and Clienteling KPIs.
- Knowledge of digital tools.
- Knowledge of / interest for Brand DNA, history & collections.
- Knowledge of Front and Back tools.
- Knowledge of (Brand) Retail Procedures.
Senior Client Advisor - Flagship Boutique (FTC) in London employer: TAG Heuer
At TAG Heuer, part of the prestigious LVMH group, we pride ourselves on being an exceptional employer that champions diversity and inclusion while offering unparalleled opportunities for personal and professional growth. Our flagship boutique environment fosters a collaborative and supportive culture, where employees are empowered to excel in their roles and connect with clients through their passion for luxury timepieces. With access to exclusive training programmes and a commitment to community-building, working at TAG Heuer means being part of a dynamic team dedicated to delivering memorable experiences and achieving excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Client Advisor - Flagship Boutique (FTC) in London
✨Tip Number 1
Get to know the brand inside out! Dive deep into TAG Heuer's history, values, and product range. When you can speak passionately about the brand, it shows your genuine interest and helps you connect with clients.
✨Tip Number 2
Practice your sales techniques! Role-play different scenarios with friends or family to sharpen your skills in client discovery and upselling. The more comfortable you are, the better you'll perform on the sales floor.
✨Tip Number 3
Network like a pro! Attend industry events or local meet-ups to build connections. You never know who might help you land that dream job or provide valuable insights into the luxury retail world.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Don’t miss out!
We think you need these skills to ace Senior Client Advisor - Flagship Boutique (FTC) in London
Some tips for your application 🫡
Show Your Passion for Luxury:When you're writing your application, let your love for luxury timepieces shine through! Share any experiences or knowledge you have about watches and the TAG Heuer brand. We want to see that you’re not just looking for a job, but that you genuinely care about the products and the experience we offer our clients.
Tailor Your Application:Make sure to customise your CV and cover letter for this role. Highlight your sales achievements and client relationship skills that align with the responsibilities mentioned in the job description. We appreciate when candidates take the time to connect their experiences with what we’re looking for!
Be Authentic:We value diversity and inclusion, so don’t be afraid to let your personality come through in your application. Share your unique story and how it relates to the role. Authenticity is key, and we want to know the real you!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, your application will go straight to us, and we can review it promptly. Plus, it shows you’re serious about joining our team at TAG Heuer!
How to prepare for a job interview at TAG Heuer
✨Know Your Brand Inside Out
Before the interview, dive deep into TAG Heuer's history, brand DNA, and iconic timepieces. Being able to discuss specific models and their unique features will show your passion and knowledge, making you stand out as a candidate who truly embodies the brand.
✨Showcase Your Sales Skills
Prepare to discuss your previous sales experiences and how you've achieved targets in the past. Use specific examples that highlight your selling techniques, client discovery skills, and how you've built long-lasting relationships with clients. This will demonstrate your ability to contribute to the boutique's success.
✨Emphasise Team Collaboration
Since this role involves supporting colleagues and working collaboratively, be ready to share examples of how you've worked effectively in a team. Highlight any instances where your contributions helped achieve team goals or improved the client experience, showcasing your commitment to a positive work environment.
✨Prepare for Clienteling Questions
Expect questions about client development and how you would leverage tools to build personal connections with clients. Think about how you can use data to enhance client interactions and be prepared to discuss your approach to client outreach and follow-ups, demonstrating your proactive mindset.
