At a Glance
- Tasks: Manage travel logistics for high-profile clients and create detailed itineraries.
- Company: Join TAG, a leader in personalised travel and event management.
- Benefits: Enjoy private medical insurance, enhanced pension contributions, and service-based holidays.
- Other info: Opportunity to mentor others and grow your career in a fun environment.
- Why this job: Be part of a dynamic team that makes travel stress-free for top executives.
- Qualifications: 3+ years in travel management and strong GDS experience required.
The predicted salary is between 29700 - 36300 £ per year.
TAG provides high-touch, personalized travel and event management services to the biggest names on the planet, as well as top C-suite executives and award-winning productions. Our mission is to alleviate the stress and complexity of travel, and we are committed to uncovering solutions to get our clients where they need to be, feeling ready to take on the world. If you’re looking for a fun, ever-changing and challenging environment, TAG is the answer. Whether you are a highly experienced professional or this is the first step in your career, our doors are open to everyone with an ambitious attitude, a genuine spirit and teamwork mindset.
The Touring team aims to deliver comprehensive and high-quality services to its clients. The Tour Specialist has responsibility for the fulfilment of TAG’s smaller touring client accounts, managing all tour and travel logistics in accordance with company and client policies. This position ensures the highest possible standards are always delivered with a personalised and individual approach to each client. The role of Senior Tour Specialist helps to support and mentor the Tour Assistants and Tour Specialists.
Responsibilities & Duties:
- Fulfil all requests for TAG’s smaller tour client accounts.
- Formulate logistical itinerary plans within client budgets and create tour movement sheets ensuring accuracy and consistency throughout.
- Respond to queries and book travel arrangements, keeping all relevant records accurately updated.
- Design and create detailed PowerPoint presentations for artist hotels.
- Action and complete GDS and PNR tasks, TAG Desktop files, and any other applicable system tools or software implemented at TAG.
- Negotiate best rates from suppliers to maximise savings, reduce client expenditure and increase company profitability.
- Assist team members with complex travel itineraries, ticketing, refunds and reissues.
- Provide general assistance to support and mentor Tour Assistants and Tour Specialists.
Qualifications:
- Education to Degree level or higher OR In lieu of education – equivalent combination of education and directly related experience.
- 3+ years travel management experience, preferably in Touring.
- GDS experience, preferably Galileo.
- Good working knowledge of Microsoft Office Suite.
TAG Perks:
- Private medical and dental insurance.
- Enhanced employer pension contributions.
- Service-based holiday entitlement.
senior tour specialist employer: TAG Group
TAG is an exceptional employer that fosters a dynamic and supportive work culture, perfect for those passionate about travel and event management. With a commitment to employee growth, we offer mentorship opportunities and a collaborative environment where every team member can thrive. Located in a vibrant area, TAG provides competitive benefits including private medical insurance and enhanced pension contributions, making it an ideal place for ambitious individuals looking to make a meaningful impact in the industry.
StudySmarter Expert Advice🤫
We think this is how you could land senior tour specialist
✨Get Involved in Local Travel Events
Join local tourism fairs or travel expos in your area. These events are a treasure trove for networking, and you can often meet hiring managers from companies like TAG Group who are looking for fresh talent for roles like senior tour specialist.
✨Showcase Your Travel Know-How
Create a travel blog or use social media to share your experiences and insights about different destinations. This can help you stand out to recruiters in the travel industry, demonstrating your passion for the sector and your ability to engage with an audience.
✨Connect with Alumni from Your School
Check out alumni groups linked to the travel and tourism sectors. Often, these connections can lead to inside info about opportunities at companies like TAG Group and give you a leg up for your senior tour specialist application.
✨Don’t Shy Away from Cold Emails
If there's a dream company you want to join, don’t hesitate to send a friendly email to their HR or recruitment team. Express your interest in their vision and mention that you’re keen on any senior tour specialist openings they might have. It's a bold move, but it might just pay off!
We think you need these skills to ace senior tour specialist
Some tips for your application 🫡
Show Your Passion for Travel:In the travel and tourism industry, your love for exploration and different cultures should shine through in your application. Make sure to share personal anecdotes or experiences that highlight your enthusiasm for travel—this can really set you apart when applying for the senior tour specialist role at TAG Group.
Highlight Your Customer Service Skills:Customer service is king in travel and tourism. When detailing your work experience, focus on situations where you provided outstanding service or resolved customer issues, as this demonstrates your ability to ensure client satisfaction. Include specific examples in your CV to show that you're ready to face the challenges of the senior tour specialist position at TAG Group.
Keep Your CV Travel-Themed:When it comes to CV conventions in the travel industry, think of including any relevant certifications or training you've completed, like first aid or tour guiding courses. If you've travelled widely yourself, don't hesitate to mention that—it's all about showing your background fits the globetrotting vibe of TAG Group.
Craft a Compelling Cover Letter:Your cover letter should not only explain why you're a great fit but also reflect your personality! Use this space to express what excites you about the travel sector and how you can contribute to TAG Group's adventures. Share any unique perspectives or ideas you have to enhance the travel experience, especially as a full-time senior tour specialist.
How to prepare for a job interview at TAG Group
✨Show Off Your Travel Knowledge
For a role in travel and tourism, it’s vital to demonstrate your knowledge of different destinations, cultures, and travel trends. Brush up on popular destinations and recent changes in travel restrictions. We suggest bringing some interesting travel stories or experiences to share—this can help you connect personally with the interviewer!
✨Prepare for Customer Scenarios
Expect to be hit with customer service scenarios during the interview. They might ask how you'd handle a challenging traveller or resolve a booking issue. Think of a few real-life examples from your experiences, even if they’re just from customer service roles. This will show that you're ready for the field and have the right mindset to tackle on-the-ground challenges!
✨Highlight Your Flexibility and Passion
In a full-time travel position, there are often irregular hours and spontaneous travel opportunities. Be sure to convey your flexibility and willingness to embrace the unpredictable nature of this industry. Let’s showcase that enthusiasm for travel and how it drives your decision-making!
✨Know the Tools of the Trade
Get familiar with travel booking systems and tools, such as Amadeus or Sabre. If you have experience using any specific software or even social media for travel promotions, bring that up! We want to show that you can hit the ground running and adapt quickly to their processes at TAG Group.
