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For Companies At a Glance
- Tasks: Lead client relationships, ensuring smooth onboarding and maximising satisfaction with RFID solutions.
- Company: TAG is a top provider of EAS and RFID solutions for major retailers in the UK.
- Benefits: Enjoy flexible working, competitive salary, private healthcare, and 25 days holiday plus bank holidays.
- Why this job: Be part of an innovative team transforming retail experiences with cutting-edge technology.
- Qualifications: 5+ years in Customer Success or Account Management, ideally in retail tech or SaaS.
- Other info: Opportunities for career growth and travel across the UK and occasionally abroad.
The predicted salary is between 36000 - 60000 £ per year.
About Us TAG is a leading provider of EAS and RFID based solutions to help retailers reduce theft, and create a seamless shopping experience through improved inventory accuracy, interactive fitting rooms, and faster and more secure payments. Working closely with over 70 major high street brands, TAG is also partnered with Nedap Retail to deliver and support their market defining Loss Prevention solutions within the UK market.
The Role As a Customer Success Manager, you’ll be the key point of contact for our retail clients—leading the post-sale relationship, ensuring smooth on-boarding, driving adoption of our RFID solutions, and maximising customer satisfaction and retention. You’ll play a pivotal role in helping our clients unlock the full potential of our technologies and drive operational and commercial success in their retail operations.
- Serve as the trusted advisor and main point of contact for assigned retail accounts.
- Lead on-boarding and implementation projects, coordinating across technical and client teams.
- Build strong relationships with key stakeholders across client organisations, from store-level teams to senior retail executives.
- Monitor customer performance data and proactively address issues, risks, or opportunities.
- Collaborate with Product, Sales, and Technical Support to ensure seamless service delivery.
- Identify expansion opportunities within existing accounts.
- Act as the voice of the customer internally, championing their needs and feedback.
What You’ll Bring
- 5+ years in a Customer Success, Account Management, or related client-facing role—ideally in retail tech, SaaS, or RFID/IoT solutions.
- Experience working with enterprise or high-profile retail clients.
- A strong understanding of retail operations, challenges, and KPIs.
- Excellent communication, relationship-building, and stakeholder management skills.
- Proactive, data-driven approach to problem-solving and customer engagement.
- Willingness to travel to client sites across the UK and occasionally abroad.
What We Offer
- The chance to work with industry-leading retailers and innovative technology.
- A dynamic, supportive team within a well-established and respected provider of EAS and RFID based solutions.
- Competitive Salary, Profit based commission structure and Performance Bonus.
- Flexible working and remote/hybrid options.
- 25 days holiday + bank holidays.
- Private healthcare and well-being support.
- Opportunities for career growth and development.
Join Us If you’re passionate about delivering impact for top retail brands and excited by the potential of RFID technology, we’d love to hear from you. Join us and be part of shaping the next generation of retail.
Customer Success Manager employer: TAG Company UK
Contact Detail:
TAG Company UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Familiarise yourself with RFID technology and its applications in retail. Understanding how these solutions work will not only help you during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with professionals in the retail tech industry, especially those who have experience in customer success roles. Engaging with them can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven customer satisfaction and retention in previous roles. Highlighting your achievements will showcase your capability to excel as a Customer Success Manager.
✨Tip Number 4
Research TAG and its key clients to understand their business models and challenges. This knowledge will enable you to tailor your conversations and demonstrate how you can add value to their operations.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Customer Success, Account Management, or similar roles. Emphasise your familiarity with retail tech and any specific achievements that demonstrate your ability to drive customer satisfaction and retention.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the retail industry and RFID technology. Mention specific examples of how you've successfully managed client relationships and driven adoption of solutions in previous roles.
Showcase Your Communication Skills: Since excellent communication is key for this role, ensure your application reflects your ability to convey complex information clearly. Use concise language and structure your application logically to demonstrate your communication prowess.
Highlight Problem-Solving Abilities: Provide examples in your application that showcase your proactive, data-driven approach to problem-solving. Discuss how you've identified issues or opportunities in past roles and the impact of your actions on customer success.
How to prepare for a job interview at TAG Company UK
✨Understand the Company and Its Solutions
Before the interview, make sure to research TAG and its RFID solutions thoroughly. Understand how their technology helps retailers reduce theft and improve customer experience. This knowledge will allow you to speak confidently about how you can contribute to their mission.
✨Showcase Your Customer Success Experience
Prepare specific examples from your past roles that demonstrate your success in managing client relationships, particularly in retail tech or similar industries. Highlight instances where you drove customer satisfaction and retention, as this is crucial for the role.
✨Demonstrate Strong Communication Skills
As a Customer Success Manager, you'll need to communicate effectively with various stakeholders. Practice articulating your thoughts clearly and concisely. Be ready to discuss how you've built relationships with clients and resolved issues in the past.
✨Be Data-Driven in Your Approach
Since the role involves monitoring customer performance data, be prepared to discuss how you've used data to identify opportunities or address challenges in previous positions. Show that you can leverage analytics to enhance customer engagement and drive success.
