At a Glance
- Tasks: Plan and manage client trips, ensuring smooth operations and exceptional service.
- Company: Join TAG Aviation, a leader in the aviation industry with a focus on client satisfaction.
- Benefits: Enjoy enhanced leave, health insurance, and a supportive learning environment.
- Other info: Flexible hours and opportunities for career growth in a dynamic environment.
- Why this job: Be part of a fast-paced team, solving challenges and making clients' travel dreams come true.
- Qualifications: Strong communication skills and a knack for problem-solving are essential.
The predicted salary is between 30000 - 40000 £ per year.
Key focus is to help plan and manage all client trips. They will coordinate and analyze schedules for any possible operational restrictions and ensure that they highlight areas such as slot coordination, airport restrictions and crew constraints in collaboration with other TAG Aviation teams. This is a key role which is fast paced and multi-tasking and requires exceptional communication and problem‑solving skills.
Key Responsibilities
- Liaise with clients or their representatives and the internal aircraft family to ensure the trip is set up in accordance with the client’s needs.
- Manage slot and parking requirements.
- Liaise with Ground Operations to ensure they are fully briefed on the client’s flights and work with them to proactively find solutions.
- Closely monitor the daily and future flying programme, identifying and resolving potential issues to prevent any disruption to the client/crew.
- Work as part of a team to ensure all trips are moving forward.
- Work as part of a team to reach individual & team targets.
- Assist in the management of key charter aircraft.
- Live monitor all flights using CFMU to provide a proactive service to the client in the event of any delays/issues.
- Coordinate any additional travel requirements for the client including limousines.
- Advise the appropriate persons of any client related issues and how you are dealing with them.
- Analyze items due for all planned future trips.
- Provide constant feedback with dedicated CSR or aircraft family to ensure they are updating the client.
- Manage helicopter schedules.
- Assist the team in ensuring that all recorded information is up to date.
- Greet clients where possible when flying through Farnborough Airport.
- Promote the TAG reputation and brand.
Qualifications & Attributes
- Communication skills – The ability to clearly communicate with all levels of people via phone, email and face‑to‑face is key.
- Confidence and calm demeanour – Being demanding, requiring last‑minute travel changes and ‘big personalities’ who require bespoke service; schedulers must project confidence, maintain a calm demeanour and deliver efficiently on the smallest details.
- Language proficiency – Must be fluent in English. One or two additional languages, such as French and German, are desirable.
- Geographic knowledge – Scheduler must be knowledgeable of airport locations and frequent travel destinations.
- Tech‑savvy – Highly computer‑based role. Must have great keyboarding skills and be open to embracing new technology to improve productivity and efficiency.
- Financial management – Ability to manage time and costs while adhering to aviation budget and expense needs.
- Solution‑oriented – Being ahead of the game is key; reviewing and finding tailor‑made solutions is part of the everyday puzzle and making that happen is the goal.
Essential Requirements
- Good understanding of aircraft performance.
- Experience working in corporate or commercial aviation.
- High‑level customer service experience.
- Excellent geographical knowledge.
- High level of spoken and written English.
- Flexibility in working hours; out‑of‑hours cover including weekends and travelling to meet with owners outside of working hours.
Benefits (TAG Perks)
- Enhanced annual leave, rising with service.
- Company pension scheme.
- Life assurance.
- Health insurance.
- Enhanced sick pay.
- Employee assistance programme.
- Dedicated learning & development team.
- Treat days.
- Social events.
- Wellbeing initiatives.
- Cycle‑to‑work scheme.
- TEDs premier nursery scheme.
Equal Opportunity Statement
TAG Aviation is committed to providing equal opportunities to all employees and applicants for employment. We do not discriminate on the basis of race, colour, religion, sex, national origin, age, disability or any other legally protected characteristics. We believe that diversity and inclusion are essential to our success as a company and we strive to create a workplace that is welcoming and inclusive for all our employees, where everyone feels valued and respected.
Client Services Liaison in Farnborough employer: TAG Aviation
TAG Aviation is an exceptional employer that prioritises employee well-being and professional growth, offering a dynamic work environment in the fast-paced aviation industry. With benefits such as enhanced annual leave, a comprehensive pension scheme, and dedicated learning opportunities, employees are supported in their career development while enjoying a culture of teamwork and inclusivity. Located at Farnborough Airport, the role of Client Services Liaison not only allows for engaging client interactions but also provides unique experiences in a vibrant aviation setting.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Liaison in Farnborough
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at TAG Aviation. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like TAG Aviation before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Services Liaison in Farnborough
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to TAG Aviation:Your cover letter is your chance to shine! Tell us why you want to work at TAG Aviation specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at TAG Aviation!
How to prepare for a job interview at TAG Aviation
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
