Business Development Executive in Farnborough

The position of Business Development Executive is ultimately responsible for embedding and driving new business sales mentality to ensure consistent regional direct client profit growth, exceed sales revenue targets and increase the TAG managed fleet by overseeing a creative sales division.

Key Responsibilities, Duties & Accountabilities

• Charter Sales & Business Development: Use proven historical tactics to identify and pursue new business opportunities, partnerships and markets. Develop and maintain relationships with key stakeholders and partners within charter sales. Drive new thinking and ways of generating revenue and cross sell all TAG products where possible. Have an active interest in Aircraft management to support Aircraft Management Business Development efforts with introductions to relevant clients.
• Performance Monitoring: Exceed key performance indicators (KPIs) to track progress and measure successful revenue generation.
• Team Collaboration: Work closely with cross-functional teams, including marketing, finance, and operations, to ensure alignment and collaboration on strategic initiatives. Input to pricing policy and commercial strategy with the support of management. Maintain oversight of contractual liabilities of all charter trips sold and support the team. To work with all levels of Management with little supervision.
• Financial Analysis: Conduct financial analysis to support strategic sales activities to ensure repeat business and market competitiveness. Manage client credit decisions and support the sales team exceed AG owner expectations for charter hours sold annually.
• Innovation: Identify and implement best practices to drive efficiency. To represent TAG externally at industry functions to promote and raise the TAG reputation and brand. Periodically review work processes and service levels. Identify opportunities for strategic alliances, partnerships with channel partners and new events to raise the profile of TAG in respect to Charter.
• Contribute individually and as a team to the growth of the TAG Managed Fleet across Europe.
• Periodically review work processes, efficiency, and service levels.
• Drive activity to reach targets and company KPIs to maximise revenue.
• Create/organise bespoke training based on the needs of the team.
• Responsible of, with the support of the COO, all business development department annual budgeting.
• Responsible of, with the support of the COO, all business development annual revenue forecasting.
• Liaise with current aircraft management clients to push sales opportunities.
• Input to pricing policy and commercial strategy with the support of the COO.
• Input to marketing requirements.
• Oversee department expenditure and reconciliation.
• Manage client credit decisions.
• Set and oversee sales key performance indicators and define department direction.
• Maintain oversight of contractual liabilities of all BD sales products.
• Drive new thinking and ways of generating revenue.
• Support the opening of new offices or BD Hub locations.
• To represent the department at internal briefings at management level.
• To work with all levels of Management and Supervision.
• To represent TAG externally at industry functions to promote and raise the TAG reputation and brand.
• Train the BD sales team to use the company and industry databases to identify, target and close new business opportunities.
• Integrate the use of Dynamic CRM database.
• Support the team in raising management proposals and quotes for new clients.
• Support the team in designing operational cost illustrations for clients, in conjunction with the TAG Finance Director / Accounts team.
• Identify opportunities for non-standard aircraft management products (Part NCC, Services Agreements, etc.), finance products (operating leases), niche products and wider areas of the TAG business.
• Identify opportunities from the TAG businesses to produce marketing literature and PR to be sent to direction regional clients.
• Identify opportunities for strategic alliances and partnerships with channel partners.
• Identify opportunities for new events and exhibitions to raise the profile of TAG in respect to Charter and Aircraft management business development.

Objectives

• Increase Market Share: Develop and execute strategies to capture a larger share of the market by identifying and targeting new business opportunities and growth.
• Enhance Sales Team Performance: Implement training and development programmes to improve the skills and performance of the sales team, ensuring they meet or exceed targets.
• Improve Customer Satisfaction: Foster strong relationships with clients and provide exceptional customer service to ensure high levels of customer satisfaction and loyalty.

Key Performance Indicators

• Sales Revenue Growth: Measure the increase in sales revenue over a specific period. This KPI indicates the effectiveness of the sales strategies.
• Client Acquisition Rate: Track the number of new clients acquired within a specific period. This KPI helps assess the success of efforts to expand the client base.
• Customer Retention Rate: Monitor the percentage of clients retained over a specific period. This KPI reflects the ability to maintain strong relationships with clients and ensure their continued business.

Essential Relationships

• The companies of TAG Europe and Asia
• TAG Senior Management and TAG departmental heads
• Aviation brokers
• Vendors and suppliers
• OEMs
• Aircraft management clients
• Aircraft crew

Competencies for Business Development Executive

Essential

• Excellent leadership and management skills
• Able to provide a first-class level of customer service
• Strong and diverse commercial awareness
• Sales and results orientated
• Ability to work efficiently and remain organised in busy periods
• University educated
• 5 years Business aviation experience
• 3-5 years Charter experience
• 2-4 years Specific aircraft management business development experience
• Excellent interpersonal skills
• Strong communicator
• Sound analytical skills

Desirable

• Second languages
• Account management experience

TAG Aviation is committed to providing equal opportunities to all employees and applicants for employment. We do not discriminate on the basis of race, colour, religion, sex, national origin, age, disability, or any other legally protected status. We believe that diversity and inclusion are essential to our success as a company. We strive to create a workplace that is welcoming and inclusive for all employees, where everyone feels valued and respected.