We are seeking a Client Services Liaison to manage and coordinate client flight activity, ensuring a seamless end-to-end experience through effective planning, communication, and operational support. This role plays a crucial part in liaising between clients, operations, and internal teams to ensure efficient flight delivery in line with client expectations.
Key Responsibilities:
- Client Coordination & Service Delivery
- Flight Planning & Operational Support
- Monitoring & Issue Resolution
- Collaboration & Internal Coordination
- Operational Administration & Data Management
- Client Experience & Brand Representation
KPIs / Success Indicators:
- Percentage of client requests completed accurately and within the agreed service level
- Percentage of flights delivered without preventable client-service issues
- Percentage of issues resolved or escalated within the agreed response time
- Client satisfaction score for supported trips
Essential:
- Minimum 2 years’ experience in a commercial or client-focused environment
- Experience in corporate or commercial aviation
- High-level customer service experience
- Flexibility in working hours including out-of-hours and weekend cover
- Good understanding of aircraft performance
- Excellent geographical knowledge
- High level of spoken and written English
- Exceptional telephone manner
- Strong operational understanding
Desirable:
- Additional language skills (e.g. French, German)
- Educated to A-Level standard or equivalent
- Advanced analytical capability
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Client Services Liaison employer: TAG Aviation
At TAG Aviation, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values teamwork and diversity. Located at East Midlands Airport, our corporate helicopter pilots enjoy competitive remuneration and the opportunity for professional growth within a dynamic aviation environment. We are committed to fostering an inclusive workplace where every employee is respected and empowered to thrive.
