At a Glance
- Tasks: Support vulnerable individuals and families facing housing challenges in Newport.
- Company: Join a passionate team at The Lighthouse Project, making a real difference in the community.
- Benefits: Competitive salary, regular training, and opportunities for career progression.
- Other info: Dynamic role with a focus on resilience and personal growth.
- Why this job: Be part of a supportive environment that values diversity and inclusivity.
- Qualifications: Experience with vulnerable people and knowledge of housing support is essential.
We have an exciting opportunity for a Tenant Support Worker to join our busy Support Services team in Newport. The Lighthouse Project is a team of nine Support Workers who provide housing-related support to adults and families living in Newport who are facing potential homelessness or struggling to maintain or sustain their tenancies. To help us achieve positive outcomes, we work closely with many organisations, for example Citizens Advice, Jobcentre Plus, DWP, Local Authorities, and Social Services, to ensure that the people we support have access to all the relevant services available to them.
Our office is based in Stow Park Church Community Centre, which is a bustling environment for the local community and provides many services, including access to a food bank that reaches across Newport to those most in need. The role can be challenging. At Taff, we work in a psychologically informed way and aim to build resilience in people affected by trauma, which can bring many challenging emotions. Every member of the team at The Lighthouse Project helps create a supportive, inclusive, and welcoming workspace. You will also receive regular training and learning opportunities as we support you to progress in your career.
What You’ll Do
- You will be a great support worker in Taff's Support Services department, ensuring that the needs of the service user are met within the specifics of the project.
- You will be passionate about the difference quality housing related support can make to people's lives.
What You’ll Bring To The Role
- Excellent Knowledge/ability to work with vulnerable people
- Knowledge/understanding of housing related support
- Knowledge/understanding of landlord and tenant issues
- Excellent numeracy and literacy skills
- Ability to undertake assessments and develop support plans with service users
- Ability to work with colleagues to achieve a shared vision
- Understand the legal, ethical and strategic reasons for supporting workplace diversity
- Ability to drive with full UK driving licence
We welcome any questions in advance of an application, or if there is something that matters to you and we haven't covered in the job pack, then please get in touch with Chris Woods at.
Full details of the role can be found in the job pack - Tenant Support Worker Job Pack
Closing Date: Friday, 14th August 2026
Interview Date: Wednesday 26th August 2026
We are committed to building a diverse and inclusive workplace that reflects the community we serve, and we actively encourage applications from all backgrounds.
Tenant Support Worker - TAFF184 in Newport employer: Taff Housing
At Taff, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that values the unique contributions of each team member. Located in Abergavenny, our new supported accommodation project, Ty Parc, provides a meaningful opportunity to make a real difference in the lives of care-experienced young people. With comprehensive training, clinical supervision, and a commitment to employee growth, we ensure that our staff are well-equipped to support residents while also advancing their own careers in a psychologically informed environment.
StudySmarter Expert Advice🤫
We think this is how you could land Tenant Support Worker - TAFF184 in Newport
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Taff Housing.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Taff Housing!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Taff Housing, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Taff Housing or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Tenant Support Worker - TAFF184 in Newport
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Taff Housing:Before hitting send, make sure to tailor your application specifically to Taff Housing! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Taff Housing
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
