At a Glance
- Tasks: Lead and support reactive repairs teams to deliver high-quality services.
- Company: Join a diverse and inclusive organisation focused on community service.
- Benefits: Competitive salary, career development, and a supportive work environment.
- Other info: Flexible working with opportunities for growth and collaboration.
- Why this job: Make a real difference in people's homes while developing your leadership skills.
- Qualifications: Experience in building trades and strong customer service skills required.
The predicted salary is between 37895 - 37895 £ per year.
We’re looking for a Reactive Working Supervisor to lead and support our in‑house reactive repairs teams. You’ll help us deliver safe, high‑quality, customer‑focused repairs across our homes. In this role you will supervise a team of skilled trade operatives, ensuring work is completed right‑first‑time, within target timescales, and in full compliance with health & safety and CDM regulations. You will balance hands‑on support with effective supervision, carry out quality inspections, monitor performance against KPIs, and play a key role in developing and motivating your team. If you’re organised, collaborative, and passionate about delivering excellent repair services, we’d love to hear from you.
What You’ll Do
- Supervise the reactive repairs teams to deliver high quality, safe and compliant services across Taff’s properties.
- Ensure effective management of in‑house reactive works against departmental KPIs with a focus on building a culture of right‑first‑time.
- Ensure that all works are completed to required standards, within target timescales and in line with health & safety and CDM regulations.
- Act as a role model, promoting continuous improvement and collaborative working to enhance services for our customers.
- Work flexibly, with two days dedicated to supervision and three days supporting the team, subject to business needs.
What You’ll Bring to the Role
- City and Guilds/NVQ level 3 in a building trade.
- Experience in maintenance background with knowledge of building construction and planned maintenance.
- SMSTS/SSSTS or equivalent or working towards.
- Working knowledge of relevant legislation and regulations such as CDM and WHQS.
- Strong understanding of H&S requirements including conducting risk assessments and ensuring compliance.
- Ability to maintain accurate documentation and records.
- Effective customer service and stakeholder management skills.
- Ability to work under pressure, prioritise and programme work to meet targets and deadlines.
- An effective team player who can respond quickly to changing demands and conditions.
- Full UK driving licence.
Equal Opportunities
We are committed to building a diverse and inclusive workplace that reflects the community we serve, and we actively encourage applications from all backgrounds. Please complete the Equal Opportunities form as part of your application – this information is essential for us to monitor and promote equality and diversity. Your responses will remain confidential and used only for reporting purposes.
Reactive Working Supervisor TAFF164 in Cardiff employer: Taff Housing
At Taff, we pride ourselves on being an excellent employer, offering a supportive and collaborative work culture that empowers our employees to thrive. As a Reactive Working Supervisor, you will benefit from competitive pay, opportunities for professional development, and the chance to make a meaningful impact in delivering high-quality repairs across our properties. Join us in fostering a diverse and inclusive environment where your skills and contributions are valued.
StudySmarter Expert Advice🤫
We think this is how you could land Reactive Working Supervisor TAFF164 in Cardiff
✨Tip Number 1
Network like a pro! Reach out to your contacts in the industry and let them know you're on the lookout for a Reactive Working Supervisor role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of health & safety regulations and CDM compliance. Be ready to share examples of how you've led teams and ensured quality work in previous roles. Show us you’re the right fit!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values. Check out our website for the latest openings and make sure to tailor your approach to highlight how you can contribute to delivering high-quality, customer-focused repairs.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Use this opportunity to reiterate your enthusiasm for the role and how you can help build a culture of right-first-time service.
We think you need these skills to ace Reactive Working Supervisor TAFF164 in Cardiff
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in supervising teams and delivering high-quality repairs. Use keywords from the job description to show that you’re a perfect fit for the Reactive Working Supervisor role.
Showcase Your Skills:Don’t forget to emphasise your qualifications, like your City and Guilds/NVQ level 3 in a building trade. Mention any relevant certifications, such as SMSTS/SSSTS, to demonstrate your commitment to health and safety.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share specific examples of how you've led teams and improved service delivery. Make it personal and show us why you’re passionate about this role and working with us.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Taff Housing
✨Know Your Stuff
Make sure you brush up on your knowledge of building construction and maintenance. Familiarise yourself with relevant legislation like CDM and WHQS, as well as health and safety requirements. This will show that you're not just a supervisor but someone who understands the nitty-gritty of the job.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about times when you motivated your team or improved processes. Being able to demonstrate your ability to balance hands-on support with effective supervision will be key in this role.
✨Emphasise Customer Focus
Since the role is all about delivering high-quality, customer-focused repairs, be ready to discuss how you've prioritised customer service in previous positions. Share specific instances where you went above and beyond to meet customer needs or resolve issues.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to managing reactive repairs. Think through how you would handle challenges like tight deadlines or unexpected issues on-site. This will help you demonstrate your problem-solving skills and ability to work under pressure.
