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- Tasks: Assist customers with housing enquiries and provide vital admin support.
- Company: Local housing association in Cardiff promoting diversity and inclusion.
- Benefits: Supportive work environment with opportunities for personal growth.
- Why this job: Make a difference in the community while developing your customer service skills.
- Qualifications: Experience in customer service and IT proficiency required.
- Other info: Join a team that values positivity, resilience, and strong communication.
The predicted salary is between 28800 - 43200 £ per year.
A local housing association in Cardiff is seeking a proactive individual for a customer service role. The successful candidate will handle housing-related enquiries and provide essential administrative support.
Applicants should have experience in customer service, proficiency in IT software, and a good understanding of the social housing sector. This position promotes diversity and inclusion, welcoming applications from all backgrounds.
A positive attitude, resilience, and strong communication skills are essential for this role. Full details can be found in the job pack.
Housing Services Adviser | Customer Care & Admin Specialist in Cardiff employer: Taff Housing
Contact Detail:
Taff Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Services Adviser | Customer Care & Admin Specialist in Cardiff
✨Tip Number 1
Research the housing association and its values. Understanding their mission and how they promote diversity and inclusion will help you tailor your approach during interviews. Show them you’re not just another applicant, but someone who genuinely cares about their work.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, being able to articulate your thoughts clearly and confidently is key. Try role-playing common customer scenarios with a friend to get comfortable.
✨Tip Number 3
Don’t underestimate the power of networking. Reach out to current or former employees on LinkedIn to gain insights about the company culture and the role. They might even give you tips that could set you apart from other candidates!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have additional resources and tips available there to help you ace the interview process.
We think you need these skills to ace Housing Services Adviser | Customer Care & Admin Specialist in Cardiff
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills in IT software. We want to see how your background fits with the role of a Housing Services Adviser, so don’t be shy about showcasing your strengths!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about working in the social housing sector and how your positive attitude and resilience make you a great fit for our team.
Showcase Your Communication Skills: Since strong communication is key for this role, consider including examples in your application that demonstrate how you've effectively handled customer enquiries in the past. We love seeing real-life scenarios!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Taff Housing
✨Know Your Stuff
Make sure you brush up on the social housing sector before your interview. Familiarise yourself with current issues and trends in housing services, as well as the specific values and mission of the housing association. This will show that you're genuinely interested and informed.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service. Think about situations where you resolved conflicts or went above and beyond for a customer. This will demonstrate your proactive attitude and resilience, which are key for this role.
✨Get Tech-Savvy
Since proficiency in IT software is crucial, make sure you're comfortable with common tools used in customer care and admin roles. If you know specific software that the housing association uses, mention it during the interview to highlight your readiness to hit the ground running.
✨Communicate Clearly and Positively
Strong communication skills are essential, so practice articulating your thoughts clearly. Maintain a positive attitude throughout the interview, even when discussing challenges. This will reflect your ability to handle enquiries effectively and contribute to a supportive team environment.
