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- Tasks: Be the first point of contact for housing enquiries and provide top-notch customer service.
- Company: Join Taff, a community-focused organisation dedicated to inclusivity and support.
- Benefits: Flexible working environment, competitive salary, and opportunities for personal growth.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: GCSE level education and experience in customer service or administration.
- Other info: We celebrate diversity and welcome applicants from all backgrounds.
The predicted salary is between 24000 - 36000 £ per year.
To be the first point of contact for all housing related enquiries digitally, in person and in writing. To process enquiries relating to housing, income and community investment and to complete administration duties whilst providing an excellent standard of customer service.
What You'll Bring To The Role
- Educated to GCSE level or equivalent experience
- Experience of working in a customer service orientated role with a commitment to customer care and excellent service delivery
- Experience of providing a high level of administration support
- Experience of working within the social housing sector with a good working knowledge of housing management, rent collection and resident related support
- Experienced and proficient user of IT software, including Microsoft office packages and teams
- Be a clear, effective communicator who can alter their style dependant on their audience
- Ability to remain calm in challenging situations and work effectively and professionally under pressure with problem-solving confidence and patience
- Ability to deal with sensitive and personal information correctly in compliance with the General Data Protection Regulations
- Ability to analyse and use data to assist in delivering efficient services
- Play your part in tackling discrimination and prejudice not just for our customers, but our colleagues too, welcoming and celebrating difference
- A positive 'can do' attitude and actively contributes to creating an awesome Taff culture
- Flexibility and comfort in working in an agile environment with a focus on 'getting the job done'
- Resilience
We welcome any questions in advance of application. Or if there is something which matters to you and we haven't covered this in the job pack, then please get in touch with our Senior Income Officer Charlene Killeen at Charlene.killeen@taffhousing.co.uk
Full details of the role can be found in the Job Pack
Closing date: Monday, 16th February 2026 @ 10am
Interview Date: Wednesday, 25th February 2026
We are committed to building a diverse and inclusive workplace that reflects the community we serve, and we actively encourage applications from all backgrounds.
Please complete the Equal Opportunities form as part of your application. This information is essential for us to monitor and promote equality and diversity throughout our recruitment process. Your responses will remain confidential and used only for reporting purpose.
If you're interested in this opportunity and believe you have the skills and experience we're looking for, please scroll down to complete the online application form. We look forward to learning more about you!
Customer Service Adviser TAFF150 in Cardiff employer: Taff Housing
Contact Detail:
Taff Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Adviser TAFF150 in Cardiff
✨Tip Number 1
Get to know the company! Research Taff and understand their values, especially around customer service and community investment. This will help you tailor your approach during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with various enquiries, being able to adapt your communication style is key. Try role-playing different scenarios with a friend to build your confidence.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you handled challenging situations calmly and effectively. Be ready to share these during your interview to demonstrate your resilience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen on joining the Taff team!
We think you need these skills to ace Customer Service Adviser TAFF150 in Cardiff
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the role. Use keywords from the job description to show we’re on the same page and you understand what we’re looking for.
Show Off Your Customer Service Skills: Since this role is all about customer service, share specific examples of how you've excelled in similar situations. We want to see your commitment to providing excellent service and how you handle challenges.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clear communication, so make sure your points are easy to understand and get straight to the heart of what you want to say.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Taff Housing
✨Know Your Stuff
Make sure you brush up on the basics of housing management and customer service. Familiarise yourself with common housing-related enquiries and the services offered by the company. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Customer Service Adviser, effective communication is key. Practice articulating your thoughts clearly and concisely. You might even want to prepare examples of how you've adapted your communication style in previous roles to suit different audiences.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've successfully resolved customer issues or handled challenging situations. Be ready to discuss these examples during the interview, as they’ll highlight your ability to remain calm under pressure and your problem-solving skills.
✨Emphasise Your Commitment to Diversity
Taff values diversity and inclusion, so be prepared to discuss how you can contribute to this culture. Share any experiences you have in promoting equality and celebrating differences, as this will resonate well with the interviewers.
