At a Glance
- Tasks: Be the first point of contact for repair requests and ensure excellent service delivery.
- Company: Join a dedicated team at Taff, committed to quality housing.
- Benefits: Competitive salary of £30,433 and opportunities for personal growth.
- Other info: Diverse and inclusive workplace with a focus on community.
- Why this job: Make a real difference in people's lives by ensuring their homes are well-maintained.
- Qualifications: Experience in customer service and scheduling repairs is a plus.
The predicted salary is between 30433 - 30433 £ per year.
We are seeking a highly motivated Customer Repair Agent to join our Customer Repairs Team. You will need to be passionate about delivering a first-class service to our customers while ensuring our homes are maintained to this standard. You will act as the first point of contact for repair requests, ensuring these are effectively triaged and works are allocated appropriately in line with our priority timescales. You will provide support to operatives to ensure that we deliver an excellent repairs service to our customers and achieve excellent customer satisfaction results. To succeed in this role, you must demonstrate commitment and dedication to our work, along with a strong eagerness to learn and grow. If you have experience of working in a customer contact team environment, or are seeking an exciting and rewarding role, we encourage you to consider this opportunity.
What You’ll Do
Taff are committed to providing good quality, affordable and safe homes and this role is key to doing that. You will need to be passionate about delivering a first-class service to our tenants while ensuring our homes are maintained to this standard. You will act as the first point of contact for repair requests, ensuring these are effectively triaged and works are allocated appropriately in line with our priority timescales. You will provide support for our surveyors and repairs team operatives to ensure that we deliver an excellent repair service to our tenants to achieve excellent customer satisfaction results.
What You’ll Bring To The Role
- Experience in the scheduling of repairs to domestic properties using scheduling software
- Experience of working in a customer facing environment, dealing with difficult and complex situations
- Experience in property or related service industry
- Understanding of legislation related to housing associations, specifically WHQS 2023 & FFHH 2022
- Good questioning technique to enable clarification and accurate diagnosis of problems
- Ability to communicate effectively both verbally and in writing and to tailor communication accordingly to a range of audiences and circumstances
- Good negotiation and interpersonal skills
- Ability to share information with colleagues and stakeholders at a variety of levels
We welcome any questions in advance of an application, or if there is something that matters to you and we haven't covered in the job pack, then please get in touch with Darren Williams-Hackett at darren.williams-hackett@taffhousing.co.uk
We are committed to building a diverse and inclusive workplace that reflects the community we serve, and we actively encourage applications from all backgrounds.
Please complete the Equal Opportunities form as part of your application. This information is essential for us to monitor and promote equality and diversity throughout our recruitment process. Your responses will remain confidential and used only for reporting purposes.
Customer Repair Agent TAFF201 in Cardiff employer: Taff Housing
At Taff, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that values the unique contributions of each team member. Located in Abergavenny, our new supported accommodation project, Ty Parc, provides a meaningful opportunity to make a real difference in the lives of care-experienced young people. With comprehensive training, clinical supervision, and a commitment to employee growth, we ensure that our staff are well-equipped to support residents while also advancing their own careers in a psychologically informed environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Repair Agent TAFF201 in Cardiff
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Taff Housing. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Taff Housing before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Repair Agent TAFF201 in Cardiff
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Taff Housing:Your cover letter is your chance to shine! Tell us why you want to work at Taff Housing specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Taff Housing!
How to prepare for a job interview at Taff Housing
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
