Taff Housing Association in Wales seeks a capable Lead for its Customer Repairs team. You will mentor and develop the team, ensuring the first point of contact for tenants reporting repairs is responsive.
The role focuses on triaging repairs, allocating work on priority timescales, and delivering first-time fixes with excellent customer satisfaction. You will bring experience managing contact centre performance, knowledge of WHQS/HHSRS, and the ability to schedule complex repairs while
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Repairs Operations Lead in Cardiff employer: TAFF HOUSING ASSOCIATION
Taff Housing Association is an excellent employer, offering a supportive work culture that prioritises employee development and high-quality workmanship. With a fully insured works van, fuel card, and uniform provided, along with ongoing training opportunities, you will thrive in a role that not only contributes to the community but also fosters personal growth in the vibrant Cardiff area.
