We are looking for a caring, compassionate and motivated person to join our team and walk alongside young people as they take positive steps towards independence. This post is for an Outreach Support Officer, working with residents who have moved into our shared house or into their own tenancies. The purpose of the role is to support young people aged 16 to 21 as they move into independent accommodation, and to continue supporting them after move-on so they can sustain their tenancy and build a positive future. You will provide person-centred support in their own homes, using creative and engaging approaches to help young people recognise their strengths, achieve their goals and aspirations, and develop the confidence and skills they need to thrive.
By building positive relationships and taking a 'work with' approach, you'll help residents achieve their goals and take those next steps towards independence. The role can be challenging. At Taff, we work in a psychologically informed way and aim to build resilience in trauma-affected people, which can bring up challenging emotions for those we support and for our staff. Every member of our support team has a unique personality, which helps to create a supportive, inclusive and welcoming team like no other. You will also receive regular training and learning opportunities as we support you to progress in your career.
So, if you can be authentic in your work, enjoy engaging with a diverse range of people, and can own your decision-making, we'd love you to take a look at this job pack and apply.
What you’ll do…
To provide tailored outreach support to residents moving on from Ty Seren hostel into their own accommodation, for up to 12 months. To provide tailored support to residents of Ty Haul hostel preparing for move-on, and to support them thereafter for up to 12 months. To ensure the safety and wellbeing of residents within a psychologically informed environment. To plan and implement a programme of tenant participation, promoting independence and wellbeing.
What you'll bring to the role...
- Understanding of working with young people with support needs
- Good working knowledge of benefits and homelessness services
- Ability to run workshops / sessions and to support residents to achieve their goals and aspirations
- A good understanding of safeguarding and risk management
- A good understanding of budgeting and debt management
- Ability to drive and access to own transport
- Good administrative and IT skills
Other useful information
We welcome any questions in advance of an application, or if there is something that matters to you and we haven't covered in the job pack, then please get in touch with Jay O’Connor at jason.o'connor@taffhousing.co.uk
Full details of the role can be found in the job pack - Outreach Support Officer Job Pack
Closing Date: Monday, 5th October 2026
Interview Date: To be confirmed.
We are committed to building a diverse and inclusive workplace that reflects the community we serve, and we actively encourage applications from all backgrounds. To find out more about Taff and view all our current vacancies, please click here - Jobs - Taff Housing Association
Please complete the Equal Opportunities form as part of your application - Equal Opportunity form. This information is essential for us to monitor and promote equality and diversity throughout our recruitment process. Your responses will remain confidential and used only for reporting purpose.
Application Guidance - Hints & Tips for Applying
If you’re interested in this opportunity and believe you have the skills and experience we’re looking for, please click Apply now to complete the online application form. We look forward to learning more about you!
Outreach Support Officer TAFF200 in Cardiff employer: TAFF HOUSING ASSOCIATION
Taff Housing Association is an excellent employer, offering a supportive work culture that prioritises employee development and high-quality workmanship. With a fully insured works van, fuel card, and uniform provided, along with ongoing training opportunities, you will thrive in a role that not only contributes to the community but also fosters personal growth in the vibrant Cardiff area.
