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- Tasks: Lead and inspire teams to deliver exceptional housing and community services.
- Company: Taff Housing Association, committed to creating thriving communities.
- Benefits: Competitive salary, supportive culture, and opportunities for professional growth.
- Why this job: Make a real difference in people's lives and communities through innovative leadership.
- Qualifications: Strong leadership skills and a passion for community service.
- Other info: Exciting opportunity to embrace digital transformation in housing services.
The predicted salary is between 97855 - 117426 £ per year.
Salary: £97,855 per annum
Our vision is to provide great homes and services and enable communities to thrive. We are looking for an inspirational leader who can empower, inspire and support colleagues to deliver our vision. Our strategic plan sets out our clear intentions to provide homes people can be proud of and to be a force for good in our communities. It is rightly aspirational and sets out our ambitions for the future.
The incoming Executive Director will inherit a high performing directorate, delivering services to tenants and service users across Cardiff and South East Wales. You will ensure we embed our values of trust, ambition, learning, and kindness in all that we do, and these are evident in our service delivery. You will place the customer experience as central to successful delivery, ensure we remain focused on investing in our homes, and strengthen our role in supporting communities.
There are exciting things happening; we are embracing digital technology and artificial intelligence to modernise how we deliver services, creating a workplace culture where people feel valued and recognised, and strengthening our reputation as an employer of choice. We will continue to develop new homes, expand our support offer as well as improve the quality of our existing homes.
We don’t expect you to have had experience leading all the functions under this role’s remit, but we do require you to have a firm grasp of the key matters related to delivering excellent housing, property and support services. Crucially, we are looking for someone who is purpose led, with energy and ambition, and a 'can do' approach. This job is not about managing 'as is' but about leading and inspiring people to think and do differently.
Key Dates
- Closing date: Monday, 9th February 2026 at 9 a.m.
- Interview dates: 18th & 19th February 2026
Next steps
Full details about the role and this exciting opportunity can be found in the Executive Director of Operations Job Pack. We are offering the opportunity to have a 30-minute call with our CEO or a member of the Executive Team, should you meet the requirement of the role and want to discuss this opportunity prior to making your application. Please contact Mathew Hinder via email: mathew.hinder@taffhousing.co.uk to arrange a suitable time for a call.
How to apply
Submit the following by email to louisa.thomas@taffhousing.co.uk:
- An up-to-date CV which shows your career history, including details of all roles that are currently held.
- A Supporting Statement detailing how you meet the requirements of the role - we recommend that this should be no more than three pages. We’re keen to hear about your motivation for applying and how your experience to date will help you succeed here at Taff.
- Please also complete the attached Declaration of Interest and Equal Opportunities form.
Please note you are not required to complete Taff's online application form.
Executive Director of Operations - TAFF151 in Cardiff employer: TAFF HOUSING ASSOCIATION
Contact Detail:
TAFF HOUSING ASSOCIATION Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Executive Director of Operations - TAFF151 in Cardiff
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those connected to Taff Housing Association. A friendly chat can open doors and give you insights that might just set you apart from the competition.
✨Tip Number 2
Prepare for the interview by researching Taff's values and recent projects. Show us how your vision aligns with ours, and don’t forget to think about how you can inspire and empower others in the role!
✨Tip Number 3
Practice makes perfect! Get a friend or mentor to do mock interviews with you. This will help you articulate your thoughts clearly and boost your confidence when it’s time to shine.
✨Tip Number 4
Don’t hesitate to reach out for a chat with our CEO or Executive Team before applying. It’s a great way to get a feel for the culture at Taff and show your genuine interest in the role!
We think you need these skills to ace Executive Director of Operations - TAFF151 in Cardiff
Some tips for your application 🫡
Craft a Compelling CV: Your CV is your first impression, so make it count! Highlight your career history clearly, focusing on roles that showcase your leadership skills and experience in housing and community services. Keep it concise and relevant to the Executive Director position.
Nail Your Supporting Statement: This is your chance to shine! Use your supporting statement to explain why you're the perfect fit for Taff. Share your motivation for applying and how your past experiences align with our vision of providing great homes and services. Remember, we want to see your passion!
Showcase Your Values: We’re all about trust, ambition, learning, and kindness. Make sure these values come through in your application. Whether it’s in your CV or supporting statement, demonstrate how you embody these principles in your work and leadership style.
Reach Out for a Chat: Don’t hesitate to take advantage of the opportunity to chat with our CEO or a member of the Executive Team! It’s a great way to get insights into the role and show your enthusiasm. Just drop Mathew an email to set up a time – we’d love to hear from you!
How to prepare for a job interview at TAFF HOUSING ASSOCIATION
✨Know the Vision
Before your interview, make sure you understand Taff Housing Association's vision and values. Familiarise yourself with their commitment to providing great homes and services, and think about how your leadership style aligns with their goals of trust, ambition, learning, and kindness.
✨Showcase Your Leadership Style
Prepare examples that demonstrate your ability to inspire and empower teams. Think about times when you've led change or improved service delivery, especially in housing or community settings. Be ready to discuss how you can foster a culture where colleagues feel valued and recognised.
✨Embrace Digital Transformation
Since Taff is embracing digital technology and AI, be prepared to discuss your experience with these tools. Share specific instances where you've used technology to enhance operations or improve customer experiences, showing that you're forward-thinking and adaptable.
✨Customer-Centric Mindset
Highlight your understanding of placing the customer experience at the heart of service delivery. Prepare to discuss strategies you've implemented in the past that have successfully improved customer satisfaction and engagement, demonstrating your commitment to community support.
