Taff Housing Association in Cardiff is seeking a seasoned leader to head the Customer Repairs team. You will run a high-performing contact centre that promptly handles tenant repair reports, triages issues accurately, and allocates work efficiently to surveyors and operatives to meet priority timescales and first-time fix targets.
Your role involves mentoring staff, driving KPI performance, and coordinating with technical teams to deliver excellent customer satisfaction and safe, quality homes
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Customer Repairs Team Lead — High-Impact Onsite Role (Cardiff) employer: TAFF HOUSING ASSOCIATION
Taff Housing Association is an excellent employer, offering a supportive work culture that prioritises employee development and high-quality workmanship. With a fully insured works van, fuel card, and uniform provided, along with ongoing training opportunities, you will thrive in a role that not only contributes to the community but also fosters personal growth in the vibrant Cardiff area.
