Support Assistant Days TAFF190 in Abergavenny

We are looking for a caring and compassionate Support Assistant to join the team at Ty Parc, our new supported accommodation project in Abergavenny. This is a chance to be part of a new Taff service from the beginning. Every young person deserves the chance to take their next steps with confidence, and you could be one of the people who helps make that happen. You will work during the day alongside Support Officers to help support five care‑experienced young people aged 16+ to make positive and sustainable changes in their lives.

We believe good support is built through positive relationships. That means working alongside residents rather than doing things for them. As a Support Assistant, you’ll help create a safe, supportive environment where residents feel listened to, respected, and able to work towards their goals. No two days will be the same. You’ll be supporting the team with day-to-day tasks and helping to deliver support that is shaped by real lives, experiences and progress, helping young people build trust, confidence and stability at their own pace. This is a meaningful challenge, and you’ll be supported to do it well. At Taff, we work in a psychologically informed way and aim to build resilience in trauma‑affected young people, which can bring up many difficult emotions, both for them and for the colleagues who walk alongside them.

Every member of the support team at Taff brings their own personality, experience and perspective. Together, that creates a workplace that’s supportive, inclusive and genuinely welcoming. To help you succeed in your role, you’ll receive colleague benefits such as an Employee Assistance Programme, clinical supervision and regular training and learning opportunities, because we want you to grow in your career as much as you support the young people in yours.

What you’ll do

You’ll be a key part of the day-to-day delivery of Ty Parc, supporting care experienced young people aged 16+ as they move from residential care towards independence Supporting colleagues to enable and assist young people aged 16+ who are transitioning from residential social services accommodation. By building positive relationships and taking a work with approach to help young people achieve their goals and move on successfully into independent accommodation. Working as part of a shift rota covering 24 hours a day 365 days per year. Following the support plans agreed by service users and their support officers and following safety and risk plans designed to maintain young persons safety.

What you’ll bring to the role

• Experience of working in supported housing, leaving care, or similar support setting
• Understanding of working with people who may have complex support needs, trauma or experiences of instability
• Understanding of the impact of trauma and psychologically informed ways of working
• An understanding of the Social Services and well-being (Wales) Act 2014
• The ability to respond in a calm and composed manner
• The ability to work on own initiative, as well as part of a team
• Ability to run workshops and sessions that support residents to achieve their goals and aspirations
• Up to date safeguarding and child protection understanding
• Ability to work waking night shifts
• A positive approach to tackling project wide issues and responding positively to residents
• Experience of managing challenging behaviour and resolving conflict

Other useful information

We welcome any questions in advance of an application, or if there is something that matters to you and we haven't covered in the job pack, then please get in touch with Liz Davies at liz.davies@taffhousing.co.uk

Interview Date: Thursday, 27th August 2026.

We are committed to building a diverse and inclusive workplace that reflects the community we serve, and we actively encourage applications from all backgrounds.

Please complete the Equal Opportunities form as part of your application - Equal Opportunity form.

We are committed to addressing the underrepresentation of people from ethnic minority communities. As part of this commitment, we aim to guarantee an interview for at least one or more candidates from an ethnic minority background who meets the essential criteria for the role. Do you consent to us applying this approach to your application?

We are committed to addressing the underrepresentation of people with disabilities. As part of this commitment, we aim to guarantee an interview for any candidate with a disability who meets the essential criteria for the role. Do you consent to us applying this approach to your application?

Right to work in the UK - If your right to work in the UK has any restrictions, i.e. limited hours of work per week, could you confirm that your employment in this role will not breach those restrictions?

Right to work in the UK - Could you confirm that you have a valid right to work in the UK? We are unable to offer sponsorship for this role at any point during your employment.

The role you are applying for may be exempt from the Rehabilitation of Offenders Act 1974, and therefore subject to a Disclosure and Barring Service (DBS) check. This may be at the Enhanced level, which means that both spent and unspent convictions could be disclosed. If this applies to you, you will have the opportunity to discuss with us any offences or matter that may be relevant to the post. Any disclosed information will only be considered if relevant to the role you're applying for.

If you have any unspent convictions or cautions under the Rehabilitation of Offenders Act 1974, please provide details including the date, nature of the offence, and outcome. If you are shortlisted for interview, you will be asked to discuss this information further. If you do not have any unspent convictions or cautions, please state: "Not applicable".