At a Glance
- Tasks: Manage and grow relationships with over 1,500 SMB customers to maximise value.
- Company: Join Fixflo, a dynamic company focused on innovative solutions for SMBs.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Other info: Enjoy a collaborative environment with excellent career advancement opportunities.
- Why this job: Be part of a team that drives real impact in customer success and revenue expansion.
- Qualifications: Strong consultative selling skills and a customer-focused mindset are essential.
The predicted salary is between 35000 - 37500 £ per year.
About the Role
An SMB Account Manager at Fixflo will be deeply integrated within the Account Management team and rely on a process and data‑driven approach to revenue expansion. You will manage a book of over 1,500 SMB customers, engaging them proactively to maximise value from the Fixflo suite.
Responsibilities
- Develop and grow the offering within the SMB portfolio through cross‑selling and upselling Fixflo products.
- Work proactively and negotiate reactively with customers to reduce churn and downsells, understanding challenges and finding solutions with the training academy or Customer Success team.
- Project manage upsells and new‑product sales, including the contractor marketplace, using consultative sales skills to resolve customer pain points and drive commercial success.
- Collaborate with the Customer Success team (Account Managers, Customer Success Managers, Onboarding, Support) and report to Fixflo’s Account Director.
Qualifications
- Strong consultative selling skills with the ability to demonstrate Fixflo’s suite of products in an engaging, proactive, value‑led manner.
- Exceptional rapport‑building and quick relationship‑building skills, with a customer‑focused mindset.
- Proven ability to negotiate, close deals and drive upsells and cross‑sell opportunities while preventing churn.
- Methodical approach to managing large opportunity lists.
- Ability to maintain accurate client records, track contract updates and renewals.
- Proficiency with Salesforce.
- Commercial thinking balanced with a customer‑centric, solution‑driven approach.
Compensation and Employment Details
- Salary range: £35,000 - £37,500 per year (£55,000 – £57,500 OTE)
- Location: London – Hybrid (working from London office twice a week)
- Hours: 35 per week
- Contract type: Permanent
SMB Account Manager employer: Tactile Ltd.
At Fixflo, we pride ourselves on being an exceptional employer that fosters a collaborative and dynamic work culture. As an SMB Account Manager, you will benefit from our commitment to employee growth through ongoing training and development opportunities, all while enjoying the vibrant atmosphere of our London office. With a competitive salary and a hybrid working model, we ensure that our team members are well-supported and engaged in their roles, making a meaningful impact on our customers' success.
StudySmarter Expert Advice🤫
We think this is how you could land SMB Account Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Fixflo on LinkedIn. A friendly chat can give us insider info and maybe even a referral, which can really boost our chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to account management and consultative selling. We should also be ready to showcase how we can add value to their SMB customers with real examples from our past experiences.
✨Tip Number 3
Show off our Salesforce skills! If we’ve got experience with CRM tools, let’s highlight that in conversations. Being data-driven is key for this role, so we want to demonstrate our ability to manage client records effectively.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email reiterating our enthusiasm for the role can keep us top of mind. Plus, it shows we’re proactive and genuinely interested in joining the Fixflo team.
We think you need these skills to ace SMB Account Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of SMB Account Manager. Highlight your consultative selling skills and any experience you have with managing customer relationships. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your passion for customer success and how you can help reduce churn and drive upsells. We love seeing genuine enthusiasm for the role, so let your personality come through!
Showcase Your Achievements:When detailing your past experiences, focus on specific achievements that demonstrate your ability to negotiate and close deals. Numbers speak volumes, so if you've increased sales or improved customer satisfaction, make sure we know about it!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive, which is exactly what we’re looking for!
How to prepare for a job interview at Tactile Ltd.
✨Know Your Fixflo Inside Out
Before the interview, make sure you understand Fixflo's suite of products thoroughly. Familiarise yourself with their features and benefits, as well as how they can solve common pain points for SMB customers. This will help you demonstrate your consultative selling skills effectively.
✨Showcase Your Relationship-Building Skills
Prepare examples from your past experiences where you've successfully built rapport with clients. Highlight how you engaged with them to understand their needs and how you proactively addressed their challenges. This will show that you have the customer-focused mindset they're looking for.
✨Be Ready to Discuss Upselling Strategies
Think about specific strategies you've used in the past to upsell or cross-sell products. Be prepared to discuss how you identified opportunities and negotiated deals. This will demonstrate your ability to drive revenue expansion and prevent churn, which is crucial for the role.
✨Master the Art of Data-Driven Decision Making
Since the role relies on a process and data-driven approach, come prepared with examples of how you've used data to inform your decisions in previous roles. Whether it's tracking client records or analysing sales trends, showing your methodical approach will impress the interviewers.
