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For Companies At a Glance
- Tasks: Lead a team to deliver exceptional customer service and maintain high food quality standards.
- Company: Join a dynamic restaurant chain focused on excellence and growth.
- Benefits: Competitive salary, career development opportunities, and a fun work environment.
- Why this job: Make a real impact by driving customer satisfaction and leading a passionate team.
- Qualifications: Experience in food service or retail management and a passion for customer service.
- Other info: Opportunity for career advancement and personal growth in a fast-paced setting.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Position Type: Restaurant General Manager
Supervisor’s Title: Area Coach (AC)
Directly Supervises: Associate General Managers / Shift Managers / Hourly Crew
Basic Purpose and Objectives of the Position
- Driving excellence in customer service
- Maintaining company standards in product and facility specifications
- Supervising food handling procedures and operational processes
- Exercising financial control to meet the restaurant profit margin targets
- Selecting, training, developing and motivating employees
The RGM directly performs hands-on operational work (as necessary) to train employees, responds to customer service needs or otherwise role-model appropriate skills and behaviour in the restaurant.
Principle Accountabilities
Customer Satisfaction/Product Quality
- Maintains fast, accurate service, positive guest relations and ensures products are consistent with company quality standards.
- Drives customer-focused culture by serving as role model in resolving customer issues and training managers and crew to meet or exceed customer service standards.
- Tracks, analyses and resolves sources of customer complaints.
- Ensures that food safety standards are met.
Financial
- Develops and drives restaurant annual operating plan.
- Analyses sales, labour, inventory and controllables on a continual basis and takes corrective action to meet or achieve margin and sales-growth targets.
- Trains and mentors subordinates on financial analyses and profitability tips for the restaurant.
- Develops store CAPEX requests and is the principle interface with all vendors.
Operations
- Ensures that facilities and equipment are maintained to Company standards.
- Monitors inventory, food preparation and order fulfilment daily to ensure adherence to Company standards.
- Establishes restaurant speed with service (SWS) targets, monitors performance and resolves bottlenecks to achieve SWS goals.
- Oversees development and revision of weekly management and crew schedules.
Human Resources
- Directs all restaurant level HR activity including:
- Personal accountability for crew hiring decisions
- Learning Zone planning and execution
- Performance management
- Compensation
- Employee relations issues up to and including termination
Provides hands-on training for management staff in Learning Zone and develops all Shift Managers and Assistant General Managers to assume higher-level responsibilities. Develops and monitors staffing plans and directs crew sourcing activities. Manages the work environment on all shifts to ensure fair and equitable employee treatment, as well as adherence to all Company, state and federal workplace regulations.
Success Measures
- Achievement of restaurant annual operating plan
- Margin improvement over previous year sales growth
- Weekly/period restaurant performance in sales, labour, ICOS and controllables
- PRC results and OSAT scores
- Learning Zone certification levels, crew turnover and staffing levels
Qualifications
Knowledge and Skill Requirements
- Delivers Excellence in Customer Service
- Team Leadership
- Business Savvy
- Team Development
- Restaurant Operations
Educational Attainment/Experience Requirements
- High school diploma or GED.
- Supervisory experience in either a food service or retail environment.
- Demonstrates ability to maintain financial controls and coach and train hourly employees.
- Proven ability to drive customer satisfaction, financial performance and employee satisfaction.
Disclaimer
The list of requirements, duties and responsibilities is not exhaustive but is merely the most accurate list for the current job. The Company reserves the right to revise the job description and to require that other tasks be performed when the circumstances of the job change (for example, emergencies, changes in personnel, workload or technical development).
Restaurant General Manager in Shrewsbury employer: Taco Bell
Contact Detail:
Taco Bell Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Restaurant General Manager in Shrewsbury
✨Tip Number 1
Network like a pro! Get chatting with folks in the industry, whether it's at local events or online. You never know who might have the inside scoop on a job opening that’s perfect for you.
✨Tip Number 2
Show up in person! If you’re eyeing a specific restaurant, pop in and introduce yourself. A friendly face can make a lasting impression, and it shows you’re genuinely interested in being part of their team.
✨Tip Number 3
Prepare for interviews by role-playing common scenarios. Think about how you’d handle customer complaints or manage staff conflicts. Practising these situations will help you feel more confident when it counts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Restaurant General Manager in Shrewsbury
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us know how much you care about customer satisfaction. Share specific examples of how you've gone above and beyond to ensure guests have a great experience. This will show us that you're the right fit for our team!
Highlight Your Leadership Skills: As a Restaurant General Manager, you'll be leading a team. Make sure to include any relevant experience you have in supervising or training others. We want to see how you've motivated your team to achieve their best!
Demonstrate Your Financial Acumen: Since financial control is key in this role, don’t forget to mention any experience you have with budgeting, sales analysis, or cost management. Show us how you've successfully driven profitability in your previous roles!
Tailor Your Application to Us: Take a moment to read through our job description and align your application with what we're looking for. Use similar language and highlight experiences that match our needs. And remember, applying through our website is the best way to get noticed!
How to prepare for a job interview at Taco Bell
✨Know Your Customer Service Strategies
As a Restaurant General Manager, you'll need to showcase your understanding of customer service excellence. Prepare examples of how you've resolved customer complaints in the past and how you plan to maintain high standards in your new role.
✨Demonstrate Financial Acumen
Be ready to discuss your experience with financial controls and how you've driven profitability in previous roles. Bring specific examples of how you've analysed sales and labour costs to meet margin targets, as this will be crucial for the position.
✨Showcase Your Leadership Skills
This role requires strong team leadership. Prepare to talk about your experience in training and developing staff. Think of instances where you've successfully motivated your team or improved performance through coaching.
✨Understand Operational Excellence
Familiarise yourself with the operational processes that ensure food safety and quality. Be prepared to discuss how you've maintained company standards in previous positions and how you would implement these practices in the new restaurant.