At a Glance
- Tasks: Lead a vibrant Taco Bell restaurant, ensuring top-notch customer experiences and team motivation.
- Company: Join the global Taco Bell family, known for its fun culture and bold flavours.
- Benefits: Enjoy meal perks, gym discounts, cashback rewards, and 24/7 wellbeing support.
- Other info: Embrace diversity and individuality while growing your career with us.
- Why this job: Be a Cultural Rebel and make a real impact in a dynamic environment.
- Qualifications: Experience in quick service restaurants and strong leadership skills are a plus.
The predicted salary is between 36000 - 60000 £ per year.
Overview
3 days ago Be among the first 25 applicants
Who is Taco Bell? Taco Bell was born and raised in California and has been around since 1962. We went from selling everyone’s favourite Crunchy Tacos on the West Coast to a global brand with 8,200+ restaurants, 350 franchise organizations, that serve 42+ million fans each week around the globe. That’s right… Taco Bell has 8,200+ restaurants in over 32 countries around the world, with offices in the U.S., Canada, UK, India, Australia, and Singapore. And we don’t plan to stop there. We’re not only the largest Mexican-inspired quick service brand (QSR) in the world, we’re also part of the biggest restaurant group in the world: Yum! Brands. Much of our fan love and authentic connection with our communities are rooted in being rebels with a cause. From ensuring we use high quality, sustainable ingredients to elevating restaurant technology in ways that hasn’t been done before… we will continue to be inclusive, bold, challenge the status quo and push industry boundaries. We’re a company that celebrates and advocates for different, has bold self-expression, strives for a better future, and brings the fun while we’re at it. We fuel our culture with real people who bring unique experiences. We inspire and enable our teams and the world to Live Más. And all of that comes with fun, year-round events like holiday and cultural festivities, development opportunities you can take advantage of from anywhere you are, and random recharge days – just to name a few. We truly believe that where you work matters and taking care of our employees matters as much to us as taking care of our fans. At Taco Bell, we’re Cultural Rebels. Want to join in on the passion-fueled fun? Learn more about the career below.
About The Job
Reporting to the Area Coach, the Restaurant General Manager manages a Taco Bell restaurant within the policies and guidelines of the company to ensure customer satisfaction and profit maximization. The RGM will perform hands-on work to train employees, respond to customer service needs, and model appropriate behaviours in the restaurant. This role provides overall leadership through building a culture of recognition while motivating the team with the goal of operational excellence.
The Day-to-Day
Build People Capability
- Drives culture, problem solves, resolves conflicts, communicates and motivates to drive results through others
- Recruit and equip high quality operators to deliver great customer experiences
- Build a healthy and robust bench of developed and capable Managers and Team Members
- Leads performance management process for all employees in their restaurant
- Lead by example – be a culture champion and live by Taco Bell HUNGRY principles: Hungry, Understanding, Never Follow, Grateful, Relentless, and Youthful
- Leverage culture and people capability to fuel brand performance
- Provides leadership and coaching, developing Manager’s and Team Members
Deliver a Consistent Customer Experience
- Ensure complete and timely execution of corporate & local marketing programs
- Ensure a safe working and customer experience environment by facilitating safe work behaviours of the team
- Control day-to-day operations by scheduling labour and ordering food and supplies, to successfully fulfil the needs of a $500k - $2.0m restaurant with average daily transactions of 500-800
- Ensure local health and safety codes, and company safety and security policies are met
- Drives customer-focused culture by serving as a role model in resolving serious customer issues and training managers to meet or exceed customer service standards
- Utilizes insights from customer programs to help elevate the customer’s experience and meet Taco Bell’s customer satisfaction targets
- Tracks, analyses and identifies root causes of customer complaints and leads management team to implement systematic solutions, performance standards and to provide an objective basis for performance feedback
- Builds SMART action plans to resolve issues in their restaurant
- Monitors restaurant Speed with Service (SWS) performance and provides coaching to unit management teams to meet performance targets
Grow the Brand, Sales and Profits
- Control Profit & Loss by following cash control/security procedures, maintaining inventory, managing labour, reviewing financial reports, and taking appropriate actions
- Ensure maintenance of equipment, facility, and grounds through the use of a Preventative Maintenance Plan based on Company Standards
- Reviews and prioritizes store capital expenditure requests and establishes common vendor relationships where scale can be leveraged
- Ensures that facilities and equipment are maintained to Taco Bell standards; coordinates facility upgrades or equipment replacement
- Analyses sales, labour, inventory and controllables on a continual basis and coaches on corrective action to meet or achieve margin and sales growth targets
- Works with management team to develop and deliver unit-specific Annual Operating Plans
Is this you?
- High School minimum, University Degree Preferred but not critical to the role
- 2-4 years of operational management experience in the Quick Service Restaurant industry or retail environment including Profit & Loss responsibility
- Basic business math and accounting skills to manage Profit & Loss in their restaurant and strong analytical/decision-making skills
- Strong interpersonal and conflict resolution skills
- Good oral/written communication skills and strong interpersonal and conflict resolution skills with exceptional team building capability
- Strong analytical/decision-making skills
- Basic personal computer literacy
- Is passionate about providing excellence in execution of quality food, service, cleanliness and speed standards
- Is a Dynamic, energetic and positive leader, a self-starter, proactively driven to get things done and does the right thing for the business
- Provides leadership and coaching for each employee in their restaurant
- Demonstrated track record of workplace achievement in the selection, coaching and development of managerial employees
- Proven ability to drive customer satisfaction, financial performance and employee satisfaction
Why Taco Bell?
We truly believe that where you work matters, and we know a thing or two about what makes employees happy. Join us on our mission of feeding people’s lives with más!
Work-Hard, Play-Hard
At Taco Bell, we\\\'re committed to more than just providing employment opportunities – we\\\'re dedicated to cultivating enriching careers filled with exceptional perks and rewards. Join our team and embark on a journey of personal and professional development tailored to your unique aspirations. Benefits and Incentives*:
- Discounted Brands: Gain access to over 200 discounted brands spanning fashion, fitness, days out, and groceries.
- Gym Discounts: Enjoy discounts of up to 25% at various gyms and fitness centres.
- Meal Benefits: Receive a complimentary meal during each shift, along with a 25% staff discount.
- 24/7 Wellbeing Support: Access our comprehensive wellbeing support system around the clock.
- Cashback Rewards: Earn cashback on everyday essentials to help you save.
- Employee Assistance Platform: Utilize our Employee Assistance Platform for support on health, social, family, and wealth-related matters.
- Equity and consistency across locations: Although each restaurant may offer slightly different benefits, the essence of the Taco Bell experience remains the same.
In addition to the benefits mentioned above, you may also be eligible for:
- Life Protection Benefits
- Private Healthcare
- Dental Insurance
- Technology Discounts
- Compassionate Benefits
- Sickness Allowance
At Taco Bell, we Live Más and invite you to do the same. Take a seat at our table. Bring your voice. Bring you, just as you are, a Cultural Rebel. We want you to be your best self!
Be aware of fake job postings -- Yum! Brands only posts jobs on official pages and never asks for money during onboarding. Avoid unsolicited contacts via Telegram, WhatsApp or similar social apps.
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Management
Industries
- Restaurants
- Retail
- Food and Beverage Services
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Restaurant General Manager - Perth employer: Taco Bell
Taco Bell is an exceptional employer that prioritises employee satisfaction and growth, offering a vibrant work culture in Perth where team members are celebrated for their individuality and contributions. With a commitment to personal and professional development, employees enjoy a range of benefits including discounted brands, meal perks, and comprehensive wellbeing support, all while being part of a global brand that values authenticity and excellence. Join us at Taco Bell, where we empower our teams to thrive and make a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Restaurant General Manager - Perth
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the restaurant industry. You never know who might have the inside scoop on job openings at Taco Bell or other places.
✨Tip Number 2
Prepare for the interview by researching Taco Bell's culture and values. Familiarise yourself with their HUNGRY principles and think of examples from your past experiences that showcase how you embody those traits.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with a friend or use online resources to refine your answers. Focus on demonstrating your leadership skills and how you can drive customer satisfaction in a fast-paced environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Taco Bell family and being part of the fun!
We think you need these skills to ace Restaurant General Manager - Perth
Some tips for your application 🫡
Be Yourself:When you're filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your unique experiences and what makes you a Cultural Rebel.
Tailor Your Application:Make sure to customise your application for the Restaurant General Manager role. Highlight your operational management experience and how it aligns with our Taco Bell values. This shows us you’re serious about joining our team!
Show Your Passion:We love candidates who are passionate about providing excellent customer service and driving results. Share specific examples of how you've done this in the past – it’ll help us see how you can contribute to our mission of feeding people’s lives with más!
Apply Through Our Website:Don’t forget to apply through our official website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our awesome company culture there.
How to prepare for a job interview at Taco Bell
✨Know Your Taco Bell
Before stepping into the interview, make sure you know Taco Bell inside and out. Familiarise yourself with their menu, values, and recent initiatives. This shows your genuine interest in the brand and helps you connect your experience to their mission of being Cultural Rebels.
✨Showcase Your Leadership Skills
As a Restaurant General Manager, you'll need to lead a team effectively. Prepare examples from your past experiences where you've successfully motivated a team, resolved conflicts, or improved customer satisfaction. Highlighting these skills will demonstrate that you're ready to drive results through others.
✨Emphasise Customer Experience
Taco Bell is all about delivering a fantastic customer experience. Be ready to discuss how you've handled customer complaints or improved service standards in previous roles. Use specific examples to illustrate your commitment to customer satisfaction and how you can elevate the Taco Bell experience.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about potential challenges you might face as a Restaurant General Manager and how you'd tackle them. Practising these scenarios will help you articulate your thought process and decision-making skills during the interview.
