At a Glance
- Tasks: Lead a Taco Bell restaurant, ensuring customer satisfaction and team motivation.
- Company: Join Taco Bell, a vibrant brand with a focus on culture and community.
- Benefits: Enjoy competitive pay, flexible schedules, free meals, and career growth opportunities.
- Other info: Embrace a fun work environment with a commitment to sustainability and inclusivity.
- Why this job: Be at the forefront of a dynamic team, driving success and making an impact.
- Qualifications: 2-4 years in operational management, strong leadership, and communication skills.
The predicted salary is between 22880 - 45760 £ per year.
Reporting to the Area Coach, the Restaurant General Manager (RGM) manages a Taco Bell restaurant within the policies and guidelines of the company to ensure customer satisfaction and profit maximisation. As an RGM, you will be at the heart of our restaurant's success, performing hands‑on work to train employees, responding to customer service needs, and modelling appropriate behaviours in the restaurant. This role provides overall leadership through building a culture of recognition while motivating the team with the goal of operational excellence.
The Day‑to‑Day
- Build People Capability
- Drive culture, problem‑solve, resolve conflicts, communicate and motivate to drive results through others
- Recruit and equip high‑quality operators to deliver great customer experiences
- Build a healthy and robust bench of developed and capable managers and team members
- Lead the performance‑management process for all employees in the restaurant
- Lead by example – be a culture champion and live by Taco Bell HUNGRY principles: Hungry, Understanding, Never Follow, Grateful, Relentless, and Youthful
- Leverage culture and people capability to fuel brand performance
- Provide leadership and coaching, developing managers and team members
- Deliver a Consistent Customer Experience
- Ensure complete & timely execution of corporate & local marketing programs
- Ensure a safe working and customer experience environment by facilitating safe work behaviours of the team
- Control day‑to‑day operations by scheduling labour and ordering food and supplies, to successfully fulfil the needs of a £500k‑£2.0m restaurant with average daily transactions of 500‑800
- Ensure local health and safety codes, and company safety and security policies are met
- Drive a customer‑focused culture by serving as a role model in resolving serious customer issues and training managers to meet or exceed customer service standards
- Utilise insights from customer programmes to elevate the customer experience and meet Taco Bell's customer satisfaction targets
- Track, analyse and identify root causes of customer complaints and lead the management team to implement systematic solutions, performance standards and provide an objective basis for performance feedback
- Build SMART action plans to resolve issues in the restaurant
- Monitor restaurant Speed with Service (SWS) performance and provide coaching to unit management teams to meet performance targets
- Grow the Brand, Sales and Profits
- Control P&L by following cash control/security procedures, maintaining inventory, managing labour, reviewing financial reports, and taking appropriate actions
- Ensure maintenance of equipment, facility and grounds through the use of a Preventative Maintenance Plan based on Company Standards
- Review and prioritise store capital expenditure requests and establish common vendor relationships where scale can be leveraged
- Ensure facilities and equipment are maintained to Taco Bell standards; coordinate facility upgrades or equipment replacement
- Analyse sales, labour, inventory and controllables on a continual basis and coach on corrective action to meet or achieve margin and sales growth targets
- Work with the management team to develop and deliver unit‑specific Annual Operating Plan
Is This You?
- 2‑4 years of operational management experience in the Quick Service Restaurant industry or retail environment including Profit & Loss responsibility
- Basic business math and accounting skills to manage P&L in the restaurant and strong analytical/decision‑making skills
- Strong interpersonal and conflict‑resolution skills
- Good oral and written communication skills and strong interpersonal and conflict‑resolution skills with exceptional team‑building capability
- Strong analytical/decision‑making skills
- Basic personal computer literacy
- Passion for providing excellence in execution of quality food, service, cleanliness and speed standards
- Dynamic, energetic and positive leader, a self‑starter, proactively driven to get things done and does the right thing for the business
- Provide leadership and coaching for each employee in the restaurant
- Demonstrated track record of workplace achievement in the selection, coaching and development of managerial employees
- Proven ability to drive customer satisfaction, financial performance and employee satisfaction
Work‑Hard, Play‑Hard
At Taco Bell, we’re committed to cultivating enriching careers filled with exceptional perks and rewards. Join our team and embark on a journey of personal and professional development tailored to your unique aspirations.
Benefits and Incentives:
- Competitive pay
- Bonus potential
- Commitment to promote from within
- Training and mentorship programs
- Reward and recognition culture
- Free meals
- Flexible schedules – day, night, evening, and late‑night shifts
- Vacation pay and additional paid time off
- Pension contribution
- Career advancement and professional development opportunities
- Mas Earth! Commitment to a sustainable future
Salary Range £11 per hour to £22 per hour annually + bonus eligibility + benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job‑related factors.
Taco Bell is proud to be an equal‑opportunity employer and is committed to equity, inclusion, and belonging for all dimensions of diversity. We do not discriminate based on race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other protected characteristic. Taco Bell is committed to working with and providing reasonable accommodation to applicants with disabilities or special needs.
Restaurant General Manager in Falkirk employer: Taco Bell
At Taco Bell, we pride ourselves on being an exceptional employer that fosters a vibrant work culture and prioritises employee growth. As a Restaurant General Manager, you will enjoy competitive pay, flexible schedules, and a commitment to promoting from within, all while leading a team dedicated to delivering outstanding customer experiences in a dynamic environment. Join us for a rewarding career where your contributions are recognised and valued, and where you can make a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Restaurant General Manager in Falkirk
✨Tip Number 1
Get to know the company culture before your interview. Dive into Taco Bell's values and HUNGRY principles. This way, you can show how you embody those traits and fit right in!
✨Tip Number 2
Practice your leadership stories! Think of times when you've motivated a team or resolved conflicts. We want to hear about your experiences that showcase your ability to drive results through others.
✨Tip Number 3
Be ready to discuss how you handle customer complaints. Share specific examples of how you've turned a negative experience into a positive one. This shows you're all about that customer-focused culture!
✨Tip Number 4
Finally, don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Taco Bell family!
We think you need these skills to ace Restaurant General Manager in Falkirk
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the restaurant industry shine through. We want to see that you’re not just looking for a job, but that you genuinely care about providing excellent customer experiences and leading a team.
Tailor Your Experience:Make sure to highlight your relevant experience in operational management, especially in the Quick Service Restaurant sector. We love seeing how your past roles have prepared you for the challenges of being a Restaurant General Manager at Taco Bell.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language to describe your skills and achievements, so we can easily see how you fit into our team. Remember, we appreciate good communication!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Taco Bell
✨Know Your Taco Bell Inside Out
Before the interview, make sure you’re familiar with Taco Bell’s menu, values, and culture. Understand their HUNGRY principles and be ready to discuss how you embody these in your leadership style.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Highlight your experience in conflict resolution, team motivation, and performance management. Be ready to explain how you can build a strong team culture at Taco Bell.
✨Demonstrate Financial Acumen
Since P&L responsibility is key for this role, brush up on your basic business math and accounting skills. Be prepared to discuss how you’ve managed budgets, controlled costs, and driven sales growth in previous positions.
✨Customer Experience is Key
Think of specific instances where you’ve improved customer satisfaction. Be ready to share how you’ve handled complaints and what strategies you implemented to enhance the overall customer experience in your previous roles.
