Taco Bell was born and raised in California and has been around since 1962. We went from selling everyone’s favourite Crunchy Tacos on the West Coast to a global brand with 8,200 restaurants, 350 franchise organizations, that serve 42 million fans each week around the globe. That’s right… Taco Bell has 8,200 restaurants in over 32 countries around the world, with offices in the U.S., Canada, UK, India, Australia, and Singapore. In our region (ONEUROPE), we are in the UK, Spain, Finland, The Netherlands, Romania, Cyprus, Greece, Croatia, Serbia and Sweden. And we don’t plan to stop there! We’re not only the largest Mexican-inspired quick service brand (QSR) in the world, we’re also part of the biggest restaurant group in the world: Yum! Brands .Much of our fan love and authentic connection with our communities are rooted in being rebels with a cause. From ensuring we use high quality, sustainable ingredients to elevating restaurant technology in ways that hasn’t been done before… we will continue to be inclusive, bold, challenge the status quo and push industry boundaries . We’re a company that celebrates and advocates for different, has bold self-expression, strives for a better future, and brings the fun while we’re at it. We fuel our culture with real people who bring unique experiences. We inspire and enable our teams and the world to Live Má s.And all of that comes with fun, year-round events like holiday and cultural festivities, development opportunities you can take advantage of from anywhere you are, and random recharge days – just to name a few. We truly believe that where you work matters and taking care of our employees matters as much to us as taking care of our fan s. At Taco Bell, we’re the New Kids, the Cultural Rebels growing fast across Europe! Are you up for to be part of this? Learn more about the role bel ow. About the Job: Reporting to the Area Coach, the Restaurant General Manager manages a Taco Bell restaurant within the policies and guidelines of the company to ensure customer satisfaction and profit maximization. The RGM will perform hands-on work to train employees, respond to customer service needs, and model appropriate behaviours in the restaurant. This role provides overall leadership through building a culture of recognition while motivating the team with the goal of operational excell ence. The Day- to-Day: About the Job: Reporting to the Area Coach, the Restaurant General Manager manages a Taco Bell restaurant within the policies and guidelines of the company to ensure customer satisfaction and profit maximization. The RGM will perform hands-on work to train employees, respond to customer service needs, and model appropriate behaviours in the restaurant. This role provides overall leadership through building a culture of recognition while motivating the team with the goal of operational ex cellence. The D ay-to-Day: Build People Capability Drives culture, problem solves, resolves conflicts, communicates and motivates to drive results thr ough othersRecruit and equip high quality operators to deliver great customer experiencesBuild a healthy and robust bench of developed and capable Managers and T eam MembersLeads performance management process for all employees in their restaurantLead by example – be a culture champion and live by Taco Bell HUNGRY principles: Hungry, Understanding, Never Follow, Grateful, Relentless, a nd YouthfulLeverage culture and people capability to fuel brand performanceProvides leadership and coaching, developing Manager’s and T eam Members Deliver a Consistent Custome r ExperienceEnsure complete and timely execution of corporate & local market ing programsEnsure a safe working and customer experience environment by facilitating safe work behaviours of the teamControl day-to-day operations by scheduling labour and ordering food and supplies, to successfully fulfil the needs of a $500k - $2.0m restaurant with average daily transaction s of 500-800Ensure local health and safety codes, and company safety and security poli cies are metDrives customer-focused culture by serving as a role model in resolving serious customer issues and training managers to meet or exceed customer servi ce standardsUtilizes insights from customer programs to help elevate the customer’s experience and meet Taco Bell’s customer satisfac tion targetsTracks, analyses and identifies root causes of customer complaints and leads management team to implement systematic solutions, performance standards and to provide an objective basis for performa nce feedbackBuilds SMART action plans to resolve issues in thei r restaurantMonitors restaurant Speed with Service (SWS) performance and provides coaching to unit management teams to meet perform ance targets Grow the Brand,Sale s and ProfitsControl Profit & Loss by following cash control/security procedures, maintaining inventory, managing labour, reviewing financial reports, and taking approp riate actionsEnsure maintenance of equipment, facility, and grounds through the use of a Preventative Maintenance Plan based on Comp any StandardsReviews and prioritizes store capital expenditure requests and establishes common vendor relationships where scale can be leveragedEnsures that facilities and equipment are maintained to Taco Bell standards; coordinates facility upgrades or equipmen t replacementanalyses sales, labour, inventory and controllables on a continual basis and coaches on corrective action to meet or achieve margin and sales g rowth targetsWorks with management team to develop and deliver unit-specific Annual Op erating Plan s Is This You?High School minimum, University Degree Preferred but not criti cal to the role2-4 years of operational management experience in the Quick Service Restaurant industry or retail environment including Profit & Loss responsibilityBasic business math and accounting skills to manage Profit & Loss in their restaurant and strong analytical/decisio n-making skillsStrong interpersonal and conflict re solution skillsGood oral/written communication skills and strong interpersonal and conflict resolution skills with exceptional team buil ding capabilityStrong analytical/decisio n-making skillsBasic personal co mputer literacyIs passionate about providing excellence in execution of quality food, service, cleanliness and speed standardsIs a Dynamic, energetic and positive leader, a self-starter, proactively driven to get things done and does the right thing f or the businessProvides leadership and coaching for each employee in t heir restaurantDemonstrated track record of workplace achievement in the selection, coaching and development of manag erial employeesProven ability to drive customer satisfaction, financial performance and employ ee satisfactio n Why Taco Bell?We truly believe that where you work matters, and we know a thing or two about what makes employees happy. Join us on our mission of feeding people’s lives with más! Wor k-Hard, Play-HardAt Taco Bell, we're committed to more than just providing employment opportunities – we're dedicated to cultivating enriching careers filled with exceptional perks and rewards. Join our team and embark on a journey of personal and professional development tailored to your unique aspirations. Benefits and Incentive s*:Meal Benefits: Receive a complimentary meal during each shiftEmployee Ass istance Platform: Utilize our Employee Assistance Platform for support on health, social, family, and wealth -related matters. *At Taco Bell, we embrace diversity and individuality within our TB family, which includes over 150 remarkable restaurants, some of which are part of our Equity business, while others are owned by our Franchise partners. Although each restaurant may offer slightly different benefits, the essence of the Taco Bell experience – where authenticity and excellence thrive – remains consistent acr oss all locations. In addition to the benefits mentioned above, you may also be eligible f or further benefits At Taco Bell, we Live Más and invite you to do the same. Take a seat at our table. Bring your voice. Bring you, just as you are, a Cultural Rebel. We want you to be your best self! Taco Bell is proud to be an equal opportunity employer and is committed to equity, inclusion, and belonging for all dimensions of diversity. We do not discriminate based on race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other prote cted characteri stic. Ready to Apply?Please include your CV and cover letter in order to be considered Beware of fake job postings using Yum! and/or our brand logos KFC, Pizza Hut, Taco Bell and Habit Burger & Grill on fraudulent sites. Yum! Brands only posts jobs on official careers pages and never asks for money during onboarding. Avoid unsolicited contacts via Telegram, WhatsApp or similar social apps.
