Area Coach - Scotland (Equity) in Milton

Taco Bell was born and raised in California and has been around since 1962. We went from selling everyone’s favourite Crunchy Tacos on the West Coast to a global brand with 8,200+ restaurants, 350 franchise organizations, that serve 42+ million fans each week around the globe. We’re not only the largest Mexican-inspired quick service brand (QSR) in the world, we’re also part of the biggest restaurant group in the world: Yum! Brands. Much of our fan love and authentic connection with our communities are rooted in being rebels with a cause.

About the Job:

The Equity Area Coach oversees the people, processes and operations of Taco Bell-owned restaurants in their area. This includes training, coaching and supporting managers through planning, goal setting, and utilising success routines. Focuses on in-store problem solving/process improvement; sets standards; recognises and motivates Restaurant Managers, Assistant Managers and Restaurant Teams. Establishes and reviews unit-specific performance targets in guest service, margin improvement and employee satisfaction, maintaining company standards in food safety, product and facility specifications, allocating limited capital budgets to meet highest priority facility needs, introducing and reinforcing new company products and initiatives, and selecting, training, developing and motivating managerial employees.

The Day-to-Day:

• Ensure successful and on time new restaurant openings
• Recruit and train the new restaurant management and team members
• Leverage culture and people capability to fuel brand performance
• Build a healthy and robust bench of developed and capable Managers
• Leads performance management process for all employees, including performance feedback, appraisals, training and development planning and due process in resolving workplace disputes
• Drives customer-focused culture by serving as a role model in resolving serious customer issues and training managers to meet or exceed customer service standards
• Tracks, analyses and identifies root causes of customer complaints and leads management team to implement systematic solutions
• Ensures that food safety standards are met in each unit supervised through direct observation as well as follow-up on food safety audit results
• Monitors restaurant Speed with Service (SWS) performance and provides coaching to unit management teams to meet performance targets
• Reviews and prioritizes store capital expenditure requests and establishes common vendor relationships where scale can be leveraged
• Analyses sales, labour, inventory and controllables on a continual basis and coaches on corrective action to meet or achieve margin and sales growth targets

Is this you?

• Degree is preferred, but not critical to the role
• Passionate about providing excellence in execution of quality food, service, cleanliness and speed standards
• Exhibits great leadership behaviours around, providing coaching, developing the team, driving culture, problem solving, strong communication, time management, executing tasks and achieving results through others
• Dynamic, energetic and positive leader, a self-starter, proactively driven to get things done and does the right thing for the business
• Leadership skills that exhibit an adaptable and resilient coaching style
• Good communication skills, and strong interpersonal and conflict resolution skills with exceptional team building capability
• Basic business math and accounting skills, and strong analytical/decision-making skills
• Three to five years of successful, high sales volume, operational management experience in the Quick Service Restaurant industry or retail environment
• Demonstrated track record of workplace achievement in the selection, coaching and development of multiple managerial employees
• Proven ability to drive customer satisfaction, financial performance and employee satisfaction at a multi-site level

This is a field based role so a full driving license is required.

Why Taco Bell?

We truly believe that where you work matters, and we know a thing or two about what makes employees happy. Join us in our mission of feeding people’s lives with Más!

Benefits:

• Company and performance-related bonus.
• Generous pension with up to 11% company contribution.
• Private healthcare with the option to increase to include family cover.
• Annual holiday allowance starts at 25 days with the option to buy or sell up to 5 extra days per year. After 5 years’ service, annual holiday allowance increases to 30 days.
• Recharge Days - an additional 5 days per year to disconnect from our day-to-day (in addition to annual and bank holidays).
• Competitive parental leave and flexible return to work options.
• Wellbeing Reimbursement - A fund to claim back costs throughout the year that support your well-being such as vitamins subscriptions, language lessons, gym membership.
• Flexible and Voluntary benefits including Dental Insurance, Health Screening and Gym Discounts.

If this all sounds like you and you are keen to join a global, dynamic and ambitious company you can thrive in, then get in touch. At Taco Bell, we Live Más and invite you to do the same. Take a seat at our table. Bring your voice. Bring you, just as you are, a Cultural Rebel. We want you to be your best self!

Taco Bell is proud to be an equal opportunity employer and is committed to equity, inclusion, and belonging for all dimensions of diversity.