At a Glance
- Tasks: Lead shifts, train team members, and ensure top-notch customer service.
- Company: Join the vibrant Taco Bell team in Romford.
- Benefits: Competitive pay, flexible hours, and a fun work environment.
- Other info: Great opportunity for personal growth and to make an impact.
- Why this job: Be a key player in creating memorable experiences for customers.
- Qualifications: Energetic leaders with a customer-first mindset and strong interpersonal skills.
The predicted salary is between 26000 - 30000 £ per year.
About the Job
Reporting to the Restaurant General Manager (RGM), a Shift Manager runs great shifts in a self-sufficient manner. This role takes ownership and responsibility to solve problems; seeks help from the team when appropriate; and is willing to lead the restaurant team in culture building, best practices, and day-to-day functioning requirements of the restaurant. A Shift Manager maintains the mentality that a well-run shift is the foundation of a well-run restaurant, and strives to run shifts with excellence at all times.
Day-to-Day Responsibilities
- Developing people
- Provide regular feedback to the RGM on the performance of Team Members
- Provide ongoing constructive and complimentary feedback to Team Members
- Actively participate in the training of Team Members
- Handle conflicts constructively and work with RGM to achieve resolution
- Ensure Consistent Customer Satisfaction
- Ensure that all Team Members complete their Shift Excellence tasks for their assigned position(s)
- Personally demonstrate that customer needs are the highest priority
- Ensure food safety, quality, and accuracy of orders
- Resolve customer complaints quickly while maintaining positive customer relations
- Act Like an Owner
- Assist profit & loss management by following cash control/security procedures, maintaining inventory
- Managing labour
- Oversee proper product preparation, rotation, portioning, cooking, and holding time
- Assist the RGM with facility maintenance and ensure health and safety standards are followed at all times
Additional responsibilities include:
- Supporting the general manager: Running shifts, meeting Taco Bell standards, and resolving customer concerns
- Leading by example: Ensuring customer satisfaction and being a role model
- Developing people: Helping the management team with people-related matters
- Controlling costs: Assisting the management team with profit and loss
- Championing Taco Bell values: Being a cultural ambassador for the company
- Communicating: Openly and honestly communicating with management
- Providing feedback: Giving positive feedback to team members
- Following policies: Adhering to cash, security, inventory, and labor policies and procedures
- Driving results: Taking ownership and helping to drive results
- Coaching: Being willing to coach and guide others
- Partnering with management: Working with management teams on business initiatives
Is This You?
- Dynamic, energetic, and positive leader, a self-starter, proactively driven to get things done
- Customer-first mindset
- Strong interpersonal skills
- Dedicated to leading a team that strives for excellence
Shift Leader Taco Bell Romford employer: Taco Bell/ Karali QSR
Taco Bell is an excellent employer that prioritises employee development and a vibrant work culture, making it an ideal place for those looking to grow in the fast-paced restaurant industry. With a focus on teamwork and guest satisfaction, employees enjoy comprehensive training, opportunities for advancement, and a supportive environment that values their contributions. Located in a dynamic setting, Taco Bell offers unique advantages such as flexible scheduling and a commitment to maintaining a fun and engaging workplace.
