At a Glance
- Tasks: Provide essential admin support and deliver top-notch customer service across various departments.
- Company: Join a dynamic organisation dedicated to enhancing the experience of our members.
- Benefits: Gain valuable experience, develop skills, and enjoy a collaborative work environment.
- Other info: Opportunity for growth and learning in a vibrant team setting.
- Why this job: Be a key player in supporting operations and making a difference for our community.
- Qualifications: Strong organisational skills and a passion for customer satisfaction.
The predicted salary is between 25000 - 32000 £ per year.
Working as part of the Operations team, this role is vital in providing administrative support across the services we provide to our staff and membership base, including in Customer Service, People and Governance. The Support Services Administrator plays a vital role in delivering high-quality customer service and operational support across the organisation. This role acts as a central point of contact for internal and external queries, ensuring smooth service delivery while supporting key functions including customer service and human resources in general administration tasks. The ideal candidate is highly organised, proactive, and committed to operational excellence and customer satisfaction.
THE OPPORTUNITY
This is an exciting opportunity with excellent variety and the chance to work collaboratively across multiple areas, including Customer Service and People, contributing to key organisational processes such as membership management, recruitment administration, and internal systems support.
KEY RESPONSIBILITIES
- Provide support and guidance for all customers and members with enquiries over the phone or via email.
- Coordinate the response to enquiries received via the helpdesk (Zendesk) ensuring a timely response or escalation to the relevant department.
- Support the People function in general administrative tasks such as organising and maintaining personnel records, assisting in the recruitment process and preparing documents.
- Maintain the accuracy and quality of information held on the databases that relate to Membership and HR.
- Liaise and provide appropriate support and advice to all other departments within the organisation.
- Support the Operations department in all aspects of their work.
- Provide support and guidance for Table Tennis England members with registration or annual renewal of memberships.
- Support the Membership & Systems Manager and People Manager where required.
- Attend training as required for ongoing development and to support the organisation.
- Other duties as may reasonably be required from time to time commensurate with the business of Table Tennis England.
Support Services Administrator employer: Table Tennis England
Table Tennis England is an exceptional employer that fosters a collaborative and supportive work culture, making it an ideal place for those seeking meaningful employment. With a strong focus on employee development, the organisation offers various training opportunities to enhance skills and career growth while ensuring a healthy work-life balance. Located in a vibrant community, employees benefit from a dynamic environment where they can contribute to the success of the organisation and make a positive impact on members and staff alike.
StudySmarter Expert Advice🤫
We think this is how you could land Support Services Administrator
✨Tip Number 1
Network like a pro! Reach out to current employees at the organisation through LinkedIn or other platforms. A friendly chat can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 2
Prepare for the interview by researching the company culture and values. We want to see how you fit into our team, so think about how your skills align with our mission and be ready to share examples of your past experiences.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. This will help you articulate your thoughts clearly and confidently when it’s your turn in the hot seat.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email shows your appreciation and keeps you fresh in the interviewer’s mind. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Support Services Administrator
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in customer service and administration. We want to see how your skills align with the role of Support Services Administrator, so don’t hold back on showcasing your relevant achievements!
Show Your Organisational Skills:As a highly organised individual, it’s important to demonstrate this in your application. Use examples from your past roles where you’ve successfully managed multiple tasks or projects. We love seeing candidates who can juggle responsibilities like a pro!
Be Proactive in Your Approach:We’re looking for someone who is proactive and committed to operational excellence. In your application, share instances where you took the initiative to improve processes or enhance customer satisfaction. This will show us that you’re the right fit for our team!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at Table Tennis England
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Support Services Administrator role. Familiarise yourself with the key responsibilities mentioned in the job description, such as customer service and administrative tasks. This will help you demonstrate how your skills align with what they’re looking for.
✨Showcase Your Organisational Skills
Since the ideal candidate is highly organised, be prepared to share specific examples of how you've managed multiple tasks or projects in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your proactive approach to operational excellence.
✨Prepare for Customer Service Scenarios
As this role involves providing support to customers and members, think about common customer service scenarios you might face. Prepare to discuss how you would handle enquiries over the phone or via email, and be ready to showcase your problem-solving skills and commitment to customer satisfaction.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the organisation. Consider asking about the team dynamics within the Operations department or how they measure success in customer service. It’s a great way to demonstrate your enthusiasm and engagement.
