At a Glance
- Tasks: Provide top-notch support for finance queries and ensure timely ticket resolution.
- Company: Join Tabeo, the market leader in patient finance for dental practices across the UK.
- Benefits: Enjoy a competitive salary, health insurance, and a fully equipped home office.
- Other info: Work from anywhere in the UK or GMT +/- 1 with great career growth opportunities.
- Why this job: Be part of a remote-first team making a real impact in the healthcare sector.
- Qualifications: 2+ years in customer support, ideally in fintech, with excellent communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Our mission is to help dental and veterinary clinics make recurring payments as simple as paying by card. We want to make memberships (Plans) and patient finance seamless by ‘combining’ workflows with cards and tapping existing patient data.
There are two exciting trends affecting the primary care sector right now:
- Many clinics now actively ‘push’ online bookings and explore the benefits to handle phone calls with AI agents 24/7.
- People pay for more and more ‘stuff’ with a subscription, from cars to music.
Today, we support over 5,000 dental practices across the UK. Tabeo is the dominant market leader for patient finance and seeks to be the same for plans in 3 years. We believe in a remote first approach to work and equip teams with perks and tools so they can thrive. We previously met in Dubai, Lisbon, London and Athens. As we are expanding rapidly and internationally, our ambition is to continue offering real-time support to all our customers.
To help us in this ambitious mission, we are looking at reinforcing the Team by bringing on-board a caring, passionate and ambitious Customer Support Associate to join our Finance & Cards pod. This role ensures timely ticket resolution, excellent customer communication, and accurate processing of refunds and finance queries.
Key Responsibilities:
- Meet SLA expectations consistently for low-complexity finance tickets.
- Escalate sensitive or regulatory complaints immediately.
- Write clear and concise responses for straightforward finance queries.
- Understand the difference between Prime and Near-Prime financing flows.
- Demonstrate basic knowledge of key finance terms (APR, repayment schedules, soft vs. hard inquiries).
- Navigate internal tools confidently and follow documented processes with minimal support.
- Document all refund actions accurately to support reconciliation.
Requirements:
- 2+ years of prior experience in a customer support role, ideally at a fintech.
- Experience with HubSpot or similar CRM/ticketing systems to manage cases efficiently and maintain accurate records.
- Excellent communication and writing skills.
- Highly organised, meticulous and able to work on multiple projects simultaneously.
Benefits:
- Competitive salary.
- Full kit for home office.
- Health insurance and life assurance (including dental and optical) for UK staff.
- 24 days holiday annually, plus a day off on your birthday.
- Extended parental leave.
- Contributing pension scheme for UK staff.
We seek a fully remote candidate from the UK or anywhere GMT +/- 1.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Support Specialist Finance in Blackburn
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Tabeo. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Tabeo before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Remote Support Specialist Finance in Blackburn
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Tabeo:Your cover letter is your chance to shine! Tell us why you want to work at Tabeo specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Tabeo!
How to prepare for a job interview at Tabeo
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
