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- Tasks: Provide top-notch support for finance and card-related queries while resolving customer tickets.
- Company: Join a leading fintech company that values innovation and customer satisfaction.
- Benefits: Enjoy competitive salary, health insurance, CPD packages, and exciting company trips.
- Why this job: Make a difference in customers' financial journeys from the comfort of your home.
- Qualifications: 2+ years in customer support, preferably in fintech, with strong troubleshooting skills.
- Other info: Remote work with opportunities for professional growth and team collaboration.
The predicted salary is between 36000 - 60000 £ per year.
A financial technology company is seeking a Customer Support Associate to join their Finance & Cards pod. This remote role involves ensuring timely ticket resolution, handling loan-related queries, and communicating effectively with customers.
Candidates should have at least 2 years of customer support experience, ideally in fintech, along with strong skills in troubleshooting and using CRM systems.
The position offers competitive salary and various employee benefits including health insurance, CPD packages, and company trips.
Remote FinTech Support Specialist – Finance & Cards employer: Tabeo Ltd.
Contact Detail:
Tabeo Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote FinTech Support Specialist – Finance & Cards
✨Tip Number 1
Network like a pro! Reach out to folks in the fintech space on LinkedIn or join relevant groups. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for those interviews! Research common questions for customer support roles, especially in finance and cards. Practise your answers and think of examples that showcase your troubleshooting skills.
✨Tip Number 3
Show off your CRM skills! If you've used specific systems before, be ready to discuss them. Highlight how you’ve resolved customer issues efficiently using these tools – it’ll make you stand out!
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications come directly from candidates who are genuinely interested in joining our team. It shows initiative and enthusiasm!
We think you need these skills to ace Remote FinTech Support Specialist – Finance & Cards
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer support experience, especially in fintech. We want to see how your skills match the role, so don’t be shy about showcasing your troubleshooting abilities and CRM expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about finance and cards, and how your previous experiences make you the perfect fit for our team. Keep it friendly and professional!
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, we’d love to see examples of how you’ve effectively communicated with customers in the past. Whether it’s through email or chat, let us know how you handle queries!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Tabeo Ltd.
✨Know Your FinTech Stuff
Make sure you brush up on the latest trends and technologies in the fintech space. Familiarise yourself with common loan-related queries and how they are typically resolved. This will show that you're not just a customer support whiz, but also someone who understands the industry.
✨Show Off Your Troubleshooting Skills
Prepare to discuss specific examples of how you've successfully resolved customer issues in the past. Think about times when you had to troubleshoot complex problems and how you approached them. This will demonstrate your ability to think critically and act quickly under pressure.
✨Get Comfortable with CRM Systems
Since the role involves using CRM systems, it’s a good idea to familiarise yourself with popular platforms like Salesforce or Zendesk. If you have experience with these tools, be ready to share how you’ve used them to enhance customer interactions and improve ticket resolution times.
✨Communicate Clearly and Confidently
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely. During the interview, make sure to listen actively and respond thoughtfully to questions. This will showcase your ability to connect with customers and handle their queries effectively.
