At a Glance
- Tasks: Assist guests with reservations and provide excellent customer service.
- Company: Join the dynamic team at Holiday Inn Express and Crowne Plaza Terminal 4.
- Benefits: Enjoy competitive salary, 28 days holiday, free meals, and discounts.
- Other info: Experience in hospitality is a plus; training provided for the right candidate.
- Why this job: Be part of a growing company with exciting career progression opportunities.
- Qualifications: Strong communication skills and attention to detail are essential.
The predicted salary is between 26520 - 26520 £ per year.
Salary – £26,520
Holiday – 28 days holiday, enhanced after 5 years of service.
But there's more...
- Free meals on duty
- Uniform offered and dry cleaned
- Discounted employee friends & family rates at Arora Hotels
- Food and beverage discounts
- Christmas gifts and employee parties
- Introduce a friend scheme
- Cycle 2 work scheme
- UK attraction discounts @ Merlin Entertainments
- Taste card
- Life assurance scheme
- Wage stream
- Employee assistance programme
- Arora star employee recognition
- Long service recognition award
About us
Holiday Inn Express and Crowne Plaza Terminal 4 is a dual brand hotel connected to terminal 4 via a covered walkway. It is directly connected to the underground, mainline and Elizabeth line. One side is the Holiday Inn London Heathrow Express featuring 457 bedrooms, an express bar and café, offering all-day dining with simple, honest food, and a lively bar. The other side is the upscale Crowne Plaza London-Heathrow Hotel with 304 elegant bedrooms, 13 suites and 4 high-tech meeting rooms. The hotel boasts a variety of exciting food and beverage outlets, including a Club Lounge and offers a 24-hour fitness studio. It has ample parking for both guests and employees.
A bit about what you will do
Reservation Agents in our team demonstrate warmth and excellent communication when guests get in touch. They are confident in their knowledge of the hotel rooms and facilities and at ease when recommending rates and packages to our guests. Assisting our guests in a courteous and efficient manner with their reservation requests, changes and cancellations received by phone and email. Answer questions about the hotel, facilities and services. Inputting and accessing data in our reservations system. Maximizing sales and room occupancy.
More about you
Providing high quality service comes naturally to you. Strong organizational skills and attention to detail. Very good at multi-tasking and remaining calm under pressure. Excellent communicator with a high standard of written and spoken English. A smart and professional appearance. Hotel experience in a similar role a real advantage. Opera PMS and Marsha experience a plus.
Grow with us
We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.
Reservations Agent employer: T4HOL- Reservations
At Arora Hotels, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values employee well-being and growth. As a Reservations Agent at our Holiday Inn Express and Crowne Plaza Terminal 4, you will enjoy competitive benefits such as 28 days of holiday, free meals on duty, and opportunities for career advancement within our rapidly growing group. With a focus on recognition and support, including our employee assistance programme and long service awards, we ensure that every team member feels valued and motivated in their role.
StudySmarter Expert Advice🤫
We think this is how you could land Reservations Agent
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like T4HOL- Reservations. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to T4HOL- Reservations
Don't be shy about reaching out to T4HOL- Reservations directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Reservations Agent
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about T4HOL- Reservations and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at T4HOL- Reservations
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
