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- Tasks: Be the go-to person for customer queries and solve service-related issues.
- Company: Join a fast-paced logistics company with a supportive team culture.
- Benefits: Enjoy a competitive salary and hybrid working after probation.
- Other info: Perfect for those who excel under pressure and love teamwork.
- Why this job: Thrive in a dynamic environment while making a real impact on customer satisfaction.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 25000 - 32000 £ per year.
Location: Coventry (Hybrid working available after probation)
Job Type: Full-time, Permanent
Hours: Monday to Friday (rotating shifts)
Shift Pattern:
- 7:30am – 4:00pm
- 8:00am – 4:30pm
- 8:30am – 5:00pm (Rotating weekly)
About the Role:
We are currently recruiting for a Service Centre Representative to join a well-established and fast-paced organisation within the logistics and supply chain sector. This is a busy and varied role, ideal for someone who thrives in a dynamic environment and enjoys problem-solving, customer interaction and coordination across multiple teams.
Key Responsibilities:
- Acting as the first point of contact for customer queries via phone and email
- Managing and resolving service-related issues efficiently
- Coordinating with internal departments including transport and operations
- Monitoring and updating internal systems with accurate information
- Ensuring high levels of customer service are maintained at all times
- Managing multiple priorities in a fast-paced environment
Requirements:
- Previous experience within a customer service, coordination or administrative role
- Experience within logistics, supply chain or FMCG environments (desirable)
- Strong communication skills, both written and verbal
- Ability to work under pressure and manage a high workload
- Excellent organisational skills and attention to detail
- Proactive and solutions-focused approach
What’s on Offer:
- Competitive Salary
- Hybrid working available after probation
- Supportive and collaborative team environment
- Opportunity to develop within a stable and growing business
Additional Information:
This is a high-volume role that requires resilience and the ability to remain calm under pressure. It is well suited to candidates who enjoy working in a fast-paced, team-focused environment. Apply now to be considered, or contact us directly for more information.
Service Centre Representative employer: T2P Recruitment Ltd
Contact Detail:
T2P Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Centre Representative
✨Tip Number 1
Get to know the company! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of customer interaction, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Be ready to showcase your problem-solving abilities! Think of examples from your past experiences where you successfully resolved issues. This will demonstrate your proactive approach and ability to thrive under pressure.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Service Centre Representative
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Service Centre Representative role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you fit into our dynamic environment!
Show Off Your Communication Skills: Since strong communication is key for this role, use clear and concise language in your application. We love candidates who can express themselves well, so don’t hold back on showcasing your written skills!
Demonstrate Problem-Solving Abilities: In your application, share examples of how you've successfully resolved issues in previous roles. We’re looking for proactive and solutions-focused individuals, so let us know how you tackle challenges head-on!
Apply Through Our Website: For the best chance of getting noticed, make sure to apply directly through our website. It’s the easiest way for us to receive your application and keep track of all the amazing candidates like you!
How to prepare for a job interview at T2P Recruitment Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Service Centre Representative. Familiarise yourself with common customer service scenarios and how to handle them effectively. This will show that you're proactive and ready to tackle the challenges of the role.
✨Showcase Your Communication Skills
Since strong communication is key in this position, prepare examples of how you've successfully interacted with customers in the past. Think about times when you resolved issues or coordinated with teams. Practising these examples will help you articulate your experience clearly during the interview.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you've had to think on your feet and solve problems quickly. The interviewers will be looking for your ability to remain calm under pressure, so share stories that highlight your resilience and solutions-focused approach.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This not only shows your interest in the position but also helps you gauge if the environment is the right fit for you. Plus, it gives you a chance to engage with the interviewers on a deeper level.