At a Glance
- Tasks: Manage key customer accounts and build strong relationships while solving problems.
- Company: Growing B2B organisation with a collaborative culture.
- Benefits: Salary up to £35,000, hybrid working, and excellent benefits.
- Other info: Opportunities for career growth in a supportive environment.
- Why this job: Make a real impact by enhancing customer experiences and driving success.
- Qualifications: Experience in customer relationship management and strong communication skills.
The predicted salary is between 30000 - 35000 £ per year.
Are you passionate about building strong customer relationships and delivering exceptional service? Do you enjoy solving problems, analysing data, improving processes and acting as a trusted partner to your customers? If so, we'd love to hear from you.
Our client is a successful and growing B2B organisation looking to appoint a Senior Customer Relationship Manager to join their commercial team. This is far more than a traditional customer service position. Acting as an internal Account Manager, you'll take ownership of a portfolio of key customer accounts, becoming their trusted point of contact and ensuring they receive an outstanding customer experience at every stage of their journey.
Working closely with both customers and internal stakeholders, you'll proactively identify opportunities to improve service levels, resolve challenges, strengthen relationships and support long-term account success.
Key Responsibilities- Managing a portfolio of customer accounts and building long-term relationships
- Acting as the primary point of contact for customer enquiries and escalations
- Investigating and resolving complex operational and service-related issues
- Producing customer reports and analysing account performance data
- Identifying trends, risks and opportunities for continuous improvement
- Working closely with Account Managers to support customer retention and growth
- Supporting invoicing, account administration and commercial activities
- Contributing to a collaborative and high-performing team culture
We're keen to speak with individuals who have experience in:
- Customer Relationship Management
- Internal Account Management
- Commercial Customer Service
- Client Services
- Business Support or Commercial Operations
You’ll also possess:
- Excellent communication and relationship-building skills
- Strong problem-solving and analytical ability
- High levels of organisation and attention to detail
- Good commercial awareness
- Strong Microsoft Excel skills
- A proactive, solutions-focused approach
- A full UK driving licence
Salary of £30,000 - £35,000 depending on experience. Hybrid working following successful completion of probation. Excellent benefits package. Genuine responsibility and autonomy. Exposure to key customer accounts. A supportive and collaborative working environment. Long-term career opportunities within a growing business.
If you're looking for a role where you can make a genuine impact, build meaningful customer relationships and become an integral part of a successful commercial team, we'd love to hear from you.
Senior Relationship Manager in Coventry employer: T2P Recruitment Ltd
T2P Recruitment Ltd is an excellent employer, offering a supportive work culture that values flexibility and employee well-being. With opportunities for professional growth in the dynamic field of Supply Chain and Logistics, employees benefit from competitive pay, private medical insurance, and enhanced holiday entitlement, making it an attractive choice for those seeking meaningful part-time employment in the West Midlands.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Relationship Manager in Coventry
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at T2P Recruitment Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like T2P Recruitment Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Senior Relationship Manager in Coventry
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to T2P Recruitment Ltd:Your cover letter is your chance to shine! Tell us why you want to work at T2P Recruitment Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at T2P Recruitment Ltd!
How to prepare for a job interview at T2P Recruitment Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
