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For Companies At a Glance
- Tasks: Lead a specialist team to deliver top-notch service for industrial test equipment.
- Company: Established engineering business with a focus on innovation and teamwork.
- Benefits: Competitive salary, car allowance, bonus, and hybrid working options.
- Why this job: Make a real impact by driving service excellence and team growth.
- Qualifications: Experience in leading engineering teams and a degree in engineering.
- Other info: Dynamic role with opportunities for professional development and client interaction.
The predicted salary is between 42000 - 84000 £ per year.
T2M Resourcing are recruiting on behalf of a well-established engineering business for a Service Manager to lead a small, but specialist team of engineers to service industrial test and measurement equipment. The role will involve providing day-to-day management of the service team as well as technical support to engineers and customers.
Key duties as a Service Manager:
- Leading the Service Team to deliver exceptional maintenance and service for clients.
- Liaising with customers to evaluate service requirements and provide technical support.
- Scheduling and allocating engineers for business requirements.
- Identifying and communicating warranty timeframes.
- Providing quotes and costings to sales teams.
- Building expert level knowledge of products.
- Driving growth of the service team revenues through upselling.
- Ensuring Engineers have required training and resources to complete work.
- Attending client sites to provide quotes and servicing.
Requirements to be successful as a Service Manager:
- Experience in leading teams of engineers to deliver maintenance/servicing.
- Degree or similar qualifications in engineering discipline.
- Positive in communicating and presenting to customers.
- Proven as a service/maintenance engineer with industrial machinery.
- Strong operational and administrative management skills.
- Knowledge of electrical, mechanical, pneumatic, and hydraulic systems.
- Confident with IT systems: Office, SAP, and ERP systems.
This will be a hybrid role from the HQ in Warwick, a UK Driving License is essential as there will be travel to client sites when required to meet with customers and support service engineers.
Head of Training Services in Warwick employer: T2M Resourcing
Contact Detail:
T2M Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Training Services in Warwick
✨Tip Number 1
Network like a pro! Reach out to your connections in the engineering field and let them know you're on the hunt for a Service Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your technical knowledge and leadership skills. Be ready to discuss how you've successfully managed teams and delivered exceptional service in the past. Show them you’re the perfect fit for leading their specialist team!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and career goals. Use our website to find roles that excite you, and tailor your approach to each one. It’s all about finding the right match!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Mention something specific from your conversation to show you were engaged and are genuinely interested in the role.
We think you need these skills to ace Head of Training Services in Warwick
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Service Manager. Highlight your experience in leading teams and servicing industrial machinery, as well as any relevant qualifications. We want to see how you can bring your skills to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Service Manager role. Share specific examples of how you've led teams and provided technical support in the past. We love a good story!
Show Off Your Technical Know-How: Since this role involves a lot of technical support, make sure to showcase your knowledge of electrical, mechanical, pneumatic, and hydraulic systems. We want to know how you can help our engineers and customers with your expertise!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. We can't wait to hear from you!
How to prepare for a job interview at T2M Resourcing
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to industrial test and measurement equipment. Be ready to discuss specific systems like electrical, mechanical, pneumatic, and hydraulic systems. This will show that you’re not just a leader but also someone who understands the nitty-gritty of the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about times when you’ve motivated engineers or improved service delivery. Highlighting your experience in managing a service team will resonate well with the interviewers.
✨Customer Communication is Key
Since liaising with customers is a big part of the job, practice how you would communicate service requirements and provide technical support. You might even want to role-play some scenarios with a friend to get comfortable with presenting solutions clearly and confidently.
✨Be Ready for Operational Questions
Expect questions about scheduling, resource allocation, and upselling services. Think through how you would handle these situations and be prepared to share your strategies. This will demonstrate your operational management skills and your ability to drive revenue growth.
