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- Tasks: Provide 2nd line support and resolve technical issues for clients using remote tools.
- Company: Award-winning managed service provider with a strong reputation in IT solutions.
- Benefits: Hybrid work model, competitive salary, and opportunities for personal development.
- Other info: Fast-paced environment with excellent career growth and work-life balance.
- Why this job: Join a growing team and make an impact in digital transformation projects.
- Qualifications: Experience in EUC support and strong problem-solving skills.
The predicted salary is between 30000 - 40000 £ per year.
Permanent, Hybrid 1-2 days a week.
You must have active security clearance or be eligible for security clearance for this role.
T2M are currently working with an award-winning managed service who recently have won another contract and are now looking to build a new security cleared services team which includes 2nd and 3rd line engineers and infrastructure engineers to support EUC, desk side, infrastructure and networking projects.
A long-established provider of managed IT across both public and private sectors with decades of experience and a reputation for reliability, the business helps clients work smarter and safer by supporting IT services, deploying cloud infrastructure, and managing security, communications and much more.
Ideally, you’ll have experience working with an external EUC/1st line support team and are good at extracting context for ticket resolution from technical and non-technical users, using remote monitoring tools to understand, evaluate and solve technical tickets.
They’ve more than doubled their seat count in the last 6 months, another MOD contract win and a track record in delivery across midmarket and enterprise. Things are moving quickly, as will the responsibilities, promotional and personal development opportunities.
You’ll be someone that’s excited by new projects, digital transformation and service delivery at scale, with an environment that focuses on technical delivery, pace and family life.
Remote 2nd Line Support Engineer employer: T2M Resourcing
Contact Detail:
T2M Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote 2nd Line Support Engineer
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing a role at the company.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss your experience with EUC, ticket resolution, and remote monitoring tools. We want you to shine!
✨Tip Number 3
Show your enthusiasm for digital transformation and service delivery. Share examples of how you've contributed to similar projects in the past. Let them see your passion for tech!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Remote 2nd Line Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the 2nd Line Support Engineer role. Highlight your experience with EUC and any relevant technical skills that match the job description. We want to see how you can contribute to our team!
Showcase Your Experience: In your cover letter, share specific examples of how you've resolved technical issues in the past. We love seeing real-life scenarios where you've used remote monitoring tools or worked with external support teams.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon unless it's relevant. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, we love seeing candidates who take that extra step!
How to prepare for a job interview at T2M Resourcing
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around EUC and remote monitoring tools. Be ready to discuss specific scenarios where you've successfully resolved tickets, as this will show your practical experience and problem-solving skills.
✨Understand the Company Culture
Research the company’s values and mission. Since they focus on reliability and service delivery, think about how your personal work ethic aligns with theirs. This will help you demonstrate that you're not just a fit for the role, but also for the team.
✨Prepare for Scenario-Based Questions
Expect questions that ask you to describe how you would handle certain situations, especially those involving technical issues or customer interactions. Practise articulating your thought process clearly, as this will showcase your analytical skills and ability to communicate effectively with both technical and non-technical users.
✨Show Enthusiasm for Digital Transformation
Since the role involves exciting new projects and digital transformation, express your passion for these areas during the interview. Share any relevant experiences or ideas you have about improving service delivery, which will highlight your proactive attitude and eagerness to contribute to their growth.