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- Tasks: Lead service delivery and manage client relationships in a dynamic tech environment.
- Company: Award-winning managed service provider with a strong reputation in IT services.
- Benefits: Up to £55k salary, hybrid work, and opportunities for personal development.
- Other info: Join a fun team with interests in sports and motorsports.
- Why this job: Make a visible impact on client success and be part of exciting new projects.
- Qualifications: Experience in service management roles and strong communication skills.
The predicted salary is between 55000 - 55000 £ per year.
Up to £55k Permanent, Hybrid 1–2 days a week. Sponsorship will not be considered for this role. You must have active security clearance or be eligible for security clearance for this role.
T2M are currently working with an award-winning managed service provider who, off the back of another major contract win, are building out a new security-cleared services team. This includes technical engineers across multiple levels alongside leadership and service management functions to support EUC, deskside, infrastructure and networking services.
A long-established provider of managed IT across both public and private sectors, the business has decades of experience and a reputation for reliability. They help clients work smarter and safer through IT service support, cloud infrastructure deployment, and the management of security, communications and more.
About You
You’ll be the person who keeps everything moving, and joining as the project kicks off you’ll have the perfect chance to shape the delivery from the outset. You’ll be confident owning client relationships, acting as the bridge between technical teams and stakeholders, managing the service desk ticket backlog, ensuring services are delivered in line with SLAs, KPIs.
If you’re currently a Team Leader, Problem Manager, Major Incident Manager or Change Manager and you’re looking to take broader ownership of service performance and client relationships, this is a natural next move.
Why You’ll Love It Here
A solid service function can make or break client relationships. If you’re looking to be part of a team where your impact is visible, valued, and directly tied to success, this role will tick all your boxes. They’ve more than doubled their seat count in the last 6 months, another MOD contract win and a track record in delivery across midmarket and enterprise. Things are moving quickly, as will the responsibilities, promotional and personal development opportunities.
You’ll be someone that’s excited by new projects, digital transformation and service delivery at scale, with an environment that focuses on technical delivery, pace and family life. Socially the team plays football, sim racing, some keen runners and a passion for motorsports.
How to Apply
Apply here or search for Sam Birtwistle on a popular social media page that sounds like BLinkedIn, you’ll find my contact details at the top of my profile. Don’t worry if your CV isn’t up to date, we’ll deal with that later if needed.
Service Delivery Manager in Birmingham employer: T2M Resourcing
Contact Detail:
T2M Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might know someone at the company you're eyeing. A friendly chat can sometimes lead to a referral, which is gold dust in the job market.
✨Tip Number 2
Prepare for the interview by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Get a friend or family member to do mock interviews with you. This will help you get comfortable with common questions and refine your answers, making you feel more confident when it’s your turn in the hot seat.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Service Delivery Manager in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Service Delivery Manager role. Highlight your experience in managing client relationships and service delivery, as this is key for us.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about this role and how your background makes you the perfect fit. We love seeing genuine enthusiasm!
Showcase Relevant Experience: When detailing your work history, focus on roles where you've led teams or managed service performance. We want to see how you've made an impact in previous positions, so don’t hold back!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role without any hassle.
How to prepare for a job interview at T2M Resourcing
✨Know Your Stuff
Make sure you understand the role of a Service Delivery Manager inside out. Brush up on key concepts like SLAs, KPIs, and how to manage client relationships effectively. Being able to discuss these topics confidently will show that you're ready to take on the responsibilities.
✨Showcase Your Experience
Prepare specific examples from your past roles that highlight your experience in service delivery, team leadership, or incident management. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions about the company's approach to service delivery, their recent contract wins, or how they support their teams. This shows your genuine interest and helps you assess if the company is the right fit for you.
✨Be Yourself
While it's important to be professional, don’t forget to let your personality shine through. The team values a fun and engaging work environment, so showing your enthusiasm for the role and the company culture can set you apart from other candidates.